“Shocking customer service - far better options are Music Matter, Gear4Music, GAK or Andertons.
Do not use this music store unless you want to be left in the dark as to what is happening with an order or in my case a repair. They don't reply to emails they just use automated systems that don't actually reflect the status of something as it could be out of stock.”
“I have emailed customer services about an item that I recently bought (it broke the first time I tried to use it on a gig!). I'm still waiting for a reply - I'm not sure why they're asking me for a review as they've had no opportunity to resolve this issue yet? lets' hope that they actually read this and take some positive action!”
“They have missed 3 Toms and some other items. I am trying to get the missing items but now 5 days they are not giving any solution. Still saying they are investigating. I have ordered the drums for my son’s program but now not going to receive on time as no solution offered. Bad communication”
“Bought Elektron syntak and devine speakers and headphones great competitive prices great advice over phone came fast delivery well packeged love it great buy will have years of fun with this and learning glad I bought from here. Gerald.”
“Ordering the Kali Audio IN-8 second wave speakers online was a breeze. Great communication from BAX plus speedy delivery. What is there not to like. Will definitely be using this company again. Shame I can’t give six stars.”
“This is the worst company i have ever dealt with in my life. I ordered over £400 of gear as i was supposed to get delivered before i wnt on holiday. This never happened so i went away never receiving the products. Further more it seems now that UPS has either lost the package or it has been stolen as i havent been at home to collect it yet there saying it has been delivered to a side door? How can this be when no one was at home for a week? Plus the customer service has been appauling. I am now over £400 out of pocket and no products because of BAX and UPS incompetence. Would never use this company again. I am now gaving to go through my bank to retrieve my money.”
“First time I’ve used Bax very easy to order I’m very pleased with the Dynacord everything thing was straight forward and simple very quick delivery I would recommend Bax Music I will use them again in the future.”
“I ordered the Ayra compar kit junior LED lighting set from Bax music, the whole experience was excellent, Bax kept me informed from ordering to delivery which arrived on the said day. The light kit is great and puts on a good show at a fair price. Once again a great service from Bax music.”
“Got a nice double cut guitar for just over £90. The guitar looks great in orange and all fittings and fretboard are nice. Stays n tune really well even after a bit of hard playing. The p90 pick up is a bit odd and the controls strange, as the tone knob turned off the pick up when fully turned. I took off the back and had a look and lifted the pick up out and this did not happen when I returned it. So all is well. I have never had a p90 on its own before and its not the greatest sound with a lot of bass. BUt sound is all down to the player and so it might just be me. So I think I will put a wilkinson pick up in. But that will only cost another £16 so I reckon I have a bargin. I will defo consider some of the other guitars in the range.”
“I've just purchased a Fender Champion 100 amplifier from Bax Music online and I can't praise the service I received high enough. Bax Music's price was the most competitive I could find and delivery was fast and efficient. It arrived when they said it would and the product was well packaged. I've bought a few things from Bax over the years and I have never been disappointed. An excellent Company to deal with and their Customer Service department are brilliant if you have any queries about your order.”
“Easy to order. Best price by a country mile.
Seagull guitar superb. Extremely well packaged and guitar only needed tuning. Set up was perfect right out of the box.”
