“It's a bit much being asked to leave feedback on here, when the item is massively delayed and hasn't been received yet. But Bax asked so here is the feedback. Long delay on delivery (still not received!)”
“I can't believe you're asking me to review an order placed with you a week or more ago, sent out by Parcelfarce Express 24, and which still hasn't arrived. I have received a refund on the postage, but all in all, your customer service is dreadful. Needless to say, I won't be buying off you again or any other online company that uses Parcelfarce.”
“I have no complaints about Bax, but Parcelfarce lets the side down considerably. The item should have been delivered on Monday. It's now Friday, and they STILL have no tracking data on their website. Like a lot of things messed up by the Conservative Party..... it should never have been privatised! This is not the first time this has happened. NOT BAX'S FAULT!”
“My order arrived damaged and the correspondence has been very slow far.
Shame. I really like Bax but this poor service has put me off ordering more products from you”
“Paid extra to get the delivery on a weekend and it arrived 2 days late. I have ordered 2 items with Bax and both orders were late. Can't get hold of anyone by telephone. I eventually got a reply by email many days later. I won't be using this company again. Terrible customer service”
“I recently posted a 1 star review for this company. They have resolved my issue and sent a free gift to compensate. A 5 star review and a 1 star review probably sums the experience up pretty well.”
“The item (Inox GM-01 gooseneck mic mount) was perfect for a custom floorstand modification for my Rode NT1 (also bought from Bax). It was excellent value (but see below). Delivery was very prompt.
My only complaint was that it could not just be posted, the delivery more or less quadrupled the cost! Also the packaging for a very small item was well OTT (a large pizza-size cardboard box) - not very environmentally friendly!”
“There was a problem with only 1 of the 2 packages comprising the Hammond stand despatched. Enrique in Customer Services took ownership and sorted it out despatching a complete replacement which has now arrived as soon as the incomplete item was collected. First class service on Enrique's part and with good communications too.”
“This guitar was half price and I have received every penny of my money. The neck is decent, although it is a left-handed neck bolted to a right-handed guitar. The frets need rounding-off but are even except for a handful of spots. The volume pot doesn't work, but as this was B-stock I knew I was going to swap out components. The tuners are reasonably erratic and the pups do a fair job.
Bax have been great and the only thing I can fault them for is the use of Parcel Force. Don't ever use Parcel Force.”
“What a shame, Item dispached, sent via Parcelforce a complete no show!
tried tracking each day last week , it said out for delivery, returned to depot,
3 times, Waited in each day, nothing.
Still waiting!”
“Looked around for a new guitar case and usually I'm happy with what I find on amazon for the price .but after a look on bax music I found an excellent guitar case at an unbeatable price ,it arrived quick and the case is really well made and light and just the right size ,it's that good I'm going to buy another to re-place my 2nd old wood case .thanks bax music I'll be looking on your site in future for all my guitar and pa needs .”
“i have bought a Roland RP701-LA oak colour Digital Piano, the sound is good, sounds like upright piano. good quality, and it looks so pretty, i love the oak colour so much. it is easy to assembly. Fast delivery, arrived in 3 days after purchased. Easy experience in website.”
“Please avoid this company. I paid for fast delivery, it came late. I purchased a cajon which arrived incomplete (a missing snare). Bax music have been very slow and unresponsive in sorting this. I am now at the stage where I have filed a formal complaint with them. They have my missing snare component available in stock on their website and have told me twice that they will generate an order to send it to my home address. Still no snare component has arrived. I still don't even have a confirmation email that they have sent one. The order was placed 17 days ago. Disgraceful.”
