“After over one week of waiting and one week after receiving a despatched email the tracking number indicates the logistics company has not yet received the product. No answer to multiple emails and phone not being answered.”
“It is now 4 days after the stated date of delivery and still not received. Advised delay is due to a backlog at couriers. No info regarding the delay was advised to me by Bax Music until I contacted them twice. Now an automated email asks me how I like my purchase and I can’t say as I don’t have it. Improvements to Bax Music computer system advising customers of delivery delays and delays in sending this type of automated email would be helpful.”
“Failed to deliver order or allow me to cancel order.
Placed an order on a Wednesday for delivery on following Monday. They sent a tracking link which has been telling me "no tracks for your parcel yet". Rang Tuesday for an update (queue 15mins), again on Thursday (queue 13mins). Told I can't cancel my order and just to keep checking the tracking code. Now I'm in limbo - taken over £400 from my credit card and no product. Feels a little dodgy to me to be honest....off to call my credit card company.”
“Bax have emailed me to write a review even though my order still hasn't arrived and no one has answered the phone or answered my emails for two weeks..
So currently Bax have stolen £775 from me.”
“Non delivery after paying for a specific day. Promised delivery just didnt happen plus no replies from several emails to their 'customer services'. Terrible service it should be renamed. Asked Pay Pal to get my money back.”
“Terrible company to deal with.
They never answer the phone.
They never reply to emails.
I lost 2 days of work waiting for a package that never arrived.
They have a CEO who is not interested in helping.
Communications do not take place.
Had me thinking is this a scam.
SHOP AT YOUR PERIL”
“It’s now 9 days after I placed the order and still no sign of it. Other companies can manage to get equipment out within a few days.
Delivery within 3-5 days should mean just that.
I was even asked to write a review before receiving the product!”
“After contacting after 6 emails and messages on Facebook no reply had to ring them because my order was late then to be told that the system was down for emails even though they were quick enough to send me comfermation of buying it waited over a week they send me a thank u and hope u like your product but it’s well over a week and still havnt received my item absolutely poor service would not recommend at all stay clear”
“Seven days later and I still haven't received my item after being told it was on its way.....I suppose it's more a case of bad service from Parcelforce but I asked Bax about the hold up four days ago and heard nothing...something I've got used to dealing with them....😩”
“I still have not received my order, it has been 8 days. The delivery info when I ordered was 2-3 days. Now, I have received an email asking how I found my order!!!”
“I recently purchased a Fazley FSG418DR Electric Guitar (Dark Red)? From bax music and I must say I'm mega happy ordering it was a breeze,it was well packed and delivery was perfect and when the time comes again for another guitar I will use bax music. Alf”
“Purchase went well with link sent from bax to parcelforce tracking number came a day later than expected... no issues.Product as expected. Iwill use bax again if required”
“My piano / organ bench is a great product and very smart looking, also the leather seat makes easier to slide a little to play foot pedals on an organ. Great service / product and packaging. Thank you.”
“Totally disgusted with the way I have been messed about with my order, I have been waiting since the 3rd of July and still have not received my Innox WSA Studio Desk apparently there has been issues with courier and Bax Shop had to change to DPD no one bothered to tell me I had to phone up after waiting so long, no confirmation email has been sent up till now to confirm dispatch but did receive refund for delivery. This is the second order in a few weeks I had to phone up about my previous order, as they took my money and said the item was in stock but 4 days later I called up and the item was not even in stock! I was so frustrated, I ask for a refund. Bax Shop used DPD with no way of tracking my parcel, so how does that help me know when it will arrive or even plan to receive it, how are you going to change courier and not have any way of tracking the item that you are sending out to me, absolutely and totally unacceptable in the 21st century. Bax obviously are making so much money, they don't even care!”
