“DO NOT PURCHASE FROM HERE!!!!!! They sold a faulty mic which caused a fuzzy sound, I sent it back for a refund which they said was supposed to take 8 days. 8 days later, No money received, I had to call them to ask for the refund. Customer Service had no idea what i was talking about.
Later in the day, I got an email refusing to send a refund and they held my item for ransom, asking for additional money. Illegal Practice. AVOID AT ALL COSTS”
“When the guitar wasn’t delivered I rang bax, and I got through for them to say there was a delay and to call back in two days, so I called back when they said but I couldn’t get through. I checked with parcel force, and it was a 10 day delay before it arrived.
I found it very frustrating, and bax need to communicate to their customers more and get more staff to answer the phone! Difficult but not impossible!”
“5 Stars for the Innox PB 50W Piano Bench. Excellent quality and vrey good price. 2 Stars for delivery time and customer service. Their website says 2 to 3 days delivery time and it took a 9 days. When I contacted customer service I didn't get a reply.”
“I ordered an Audio Source expression pedal from BAX on Friday 14 July, with a target date for delivery of Thursday 20 July. On Monday 17 July I received separate notifications from both BAX and ParcelFrorce (courier) that the product was in the ParcelForce system – ‘Advised’. When on the 20th I saw on the ParcelForce page that the product was still ‘Advised’, I phoned BAX about my concerns. Their agent told me that the product was in Kent, would get to me and that they would consider compensation if it was late. I was so taken aback by the blasé attitude of the BAX agent that I decided to conduct further communication via email. Apart from Sunday 23 July, I have emailed BAX at least once a day – and sometimes twice - enquiring about the whereabouts of the product and when it would be delivered. I have received no response whatsoever from BAX. The ParcelForce page still says ‘Advised’ – see attachment. Before beginning this dispute, I tried to phone BAX but the phone just rang out. I am beside myself with frustration at not having any response from BAX and not knowing when, if ever, I will get the product. I have raised a dispute with PayPal which I will escalate later today. I am also going to file formal complaints with Trading Standards and Companies House.”
“Ordered a bluetooth audio transmitter on the 18th July 2023 company advertises 2-3 day delivery advised of tracking details which did not update/work. After contacting so called Customer Service twice by mail and twice by via their website which received no reply, finally arrived on the arrived 25th. My advice look elsewhere.
Nice product shame about the service.”
“Although it should have been delivered last Wednesday I still do not have the amplifier.
Apparently on its way now. ONE WEEK LATE.
All attempts to contact Customer Service failed.
Not pleased with the Company at all.”
“I ordered a guitar from this company and chose for it to be delivered on Wednesday 19th July 2023, I needed it for a performance on Monday 24th July 2023. It is now Tuesday 25th July 2023 and the guitar has still not arrived!!!!! Do not waste your time or money with this company!!”
“Still haven't received the product after a week. Bax say they have sent out but parcelforce say they haven't. Have been calling for over a week now will never use again.”
“I love being asked to write reviews for a product that hasn’t arrived yet and is now absolutely useless to me because I had to spend for hours and drive 75 miles to get one from a shop in order to be ready to play a festival.
And no. It’s not down to ParcelForce, because it wasn’t given to them until two days after it was due to be delivered.”
“Absolutely furious. Still haven’t received my goods. They should have been with me last Wednesday. The “tracking” number does nothing. Bax don’t care.”
“The package never arrived from Parcel Force 24 on Wednesday 19th as expected. No feedback to my 4 emails to Bax Music.
Unable to track the package also. In the meantime I get an invitation to write a review of my non purchase🙄”
