“Was promised delivery on the Friday and when I checked with the courier company they had not been given the package until the Monday, today is the Wednesday and I still don’t have the package. Terrible service”
“This guitar was a present for my daughter to learn on. It was delivered on time, well packaged and in good condition. The colour is lovely and it only required slight adjustment to the truss rod and bridge to lower the strings. It came with a basic gig bag which was adequate; a tremolo arm which just pushed in and was less than adequate; a very cheap jack lead which was useless (it wouldn't push in or pull out of the guitar without extreme effort) I purchased a quality replacement. It also came with hexagon keys for the truss and bridge adjustments.
Putting aside the disappointment with the tremolo arm and jack lead, this is a nice guitar and good value for money. Bax Music are helpful people to deal with.”
“I was happy with the product and the customer service I received from BAX music, great price etc.
I'd echo the sentiments of other reviewers, it is not the company but the delivery that takes the joy out of the purchase. I would have missed an important presentation because of this and had to buy elsewhere. So now have two...
Either resolve your delivery or fail as a company”
“Found the MTest-1 very useful tool to have to make sure your cables are working. During a gig I had a problem not knowing at first it was a cable fault so with this cable tester checked all my cables. It is built well robust metal case very strong and easy to use.”
“Avoid using BAX Music. Although their prices might sometimes be lower than other online retailers, on all three occasions that I have purchased a guitar pedal from BAX, the guitar pedals were not packaged properly and there was damage to my purchases.
After my second purchase, I raised a complaint with them, and they offered me a voucher. It was impossible to get the voucher to work properly, and I had to contact them over the telephone, which did not resolve the issue either. Ironically, after purchasing the third and final item from BAX Music, they once again did not package the guitar pedal properly, and shipped it out in an oversized box.
It is not worth the headache and risk of damage to your newly purchased items to continue to buy from BAX Music.
Unusually, BAX always seem very keen for you to submit a review immediately after you purchase an item, and before you have even received it. Since BAX is so keen on knowing what we think, I’ll say it honestly for you: BAX Music stinks and should be avoided.”
“I ordered an expensive item on 2 July. More than a week later, and I have no idea where it is. Bax have sent me no information about shipping whatsoever, I am completely in the dark. I called customer services, and was told the item was with DPD and that I would be sent a tracking number immediately after the phone call, but two days later I am still waiting. I will not be buying anything from this company again.”
“Ordered a Positive Grid Spark Mini Amp, the product is exactly as was described, the communication from the company was satisfactory if not a little bit overwhelming as I received 5 emails,the price of the product was very competitive but was extremely disappointed when after being told my delivery would arrive on 5th of July (and its clearly stated on one of the emails) it didn't arrive until 7th of July. Some people may think this is acceptable but when you have to ask somebody to be there to receive your delivery its a bit of an inconvenience as I was available to receive it on the 5th but not on the 7th.
Would I use this company again...... probably yes as the price as I said was very competitive but certainly after my experience would not believe a word they print about delivery time.”
“I have bought several products from Bax in the past and I've always been happy with them and the serviceI've received. The prices have been very competitive and deliveries prompt and in the time frame stated. However my most recent experience wasn't quite so good. I bought a B stock Fenton amplifier to amplify the sound from a Zoom R8 recorder and the sound is very distorted and it took a week to arrive.”
“Asking me to review an item I have not received yet, so cannot comment. this was supposed to be a Birthday gift (Saturday 8th July) but that will not happen, order placed 28 June 2023, 10 days later, no package, you advertise speedy fast delivery (what happened on this occasion?),
Parcel force not much better (package registered but did not arrive at delivery hub) then package status saying item was on delivery truck to be delivered 7th July, did not arrive, Package status on the 8th, item back in sorting department to be delivered Monday 10th July.
This is not the way I would like to deal, so no recommendations from me in the future.
Regards
Barry.”
“The service on this occasion was not up to scratch.
We ordered cables that were needed by a specific date.
We ordered and paid the additional £9.95 for the courier delivery.
This didn’t happen. 2 days after the order the items still hadn’t been dispatched.
This caused us great inconvenience and we had to hire the cables locally.
What is the point of offering this service if you cannot honour it?
In the end we were refunded the courier fee, but nothing else for the additional cost to us of hiring or for the inconvenience.
Sadly we need a reliable company to deal with. BAX aren’t that company.”
“Ordered an Ibanez EHB 1000, and BAX was the cheapest price around, and It was in stock. Delivery was on the day expected and on time, plus it was free delivery.
I wouldn't hesitate to use BAX Music again, and would certainly recommend them.”
“Another order and arrived on time, yes i have bought another item from Bax Music once again, the price if my ashdown studio 8 was very pleasing and the service was a very pleasing experience, its the second time i have bought a studio 8 as i foolishly sold my 1st 0ne and i missed that rich powerful sound that you can only get from ashdown amps, the studio 8 is a loud 30w amplifier capable of small pub gigs or great for practice/studio work, i like the fact that i can use chordify on my phone through the studio 8 so that i can jam along with, thank you Bax Music, i will definitely be using you again..Phil”
“It's a bit much being asked to leave feedback on here, when the item is massively delayed and hasn't been received yet. But Bax asked so here is the feedback. Long delay on delivery (still not received!)”
“I can't believe you're asking me to review an order placed with you a week or more ago, sent out by Parcelfarce Express 24, and which still hasn't arrived. I have received a refund on the postage, but all in all, your customer service is dreadful. Needless to say, I won't be buying off you again or any other online company that uses Parcelfarce.”
