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Bax Music Reviews

4.0 Rating 2,273 Reviews
76 %
of reviewers recommend Bax Music
4.0
Based on 2,273 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 70%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Bax Music 5 star review on 11th August 2025
Mitch
Bax Music 5 star review on 7th April 2025
Eliora
Bax Music 1 star review on 27th January 2025
Marty
Bax Music 5 star review on 23rd January 2025
Anonymous
Bax Music 1 star review on 10th December 2024
CK [DEEP MVMT]
Bax Music 1 star review on 10th December 2024
CK [DEEP MVMT]
Bax Music 5 star review on 8th December 2024
Rob
181
Anonymous
Anonymous  // 01/01/2019
As a long standing customer I have had nothing but excellent service from BAX. Keen prices, prompt delivery and product advice over the phone when needed.
Helpful Report
Posted 2 years ago
Doubt they will publish this, but here goes, Ordered on April 30th Email received saying dispatched May 1 Today is May 7, no package has arrived, but they have asked me to review the product, that hasnt arrived, so here is my review AVOID THIS COMPANY AT ALL COSTS, WHEN I PHONED TO SEE WHERE MY ITEM WAS, I GOT TOLD THEY DONT KNOW AND SHOULD BE WITH ME ON WED MAY 3, OR THURSDAY MAY 4 BUT AT LATEST BY FRI MAY 5TH NOPE NOTHING TRYING TO GET MY MONEY BACK HAS BEEN A NIGHTMARE, STILL WAITING NEVER EVER ORDER FROM HERE
Helpful Report
Posted 2 years ago
Took the money but the product was not delivered.
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Posted 2 years ago
send it to me and i will let you know what i think of it
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Posted 2 years ago
Solid. The delivery was 2 days late but the actually product is more padded/ sturdier than I thought which is Good. The case fits my huge dgx 670 digital piano with spare room. I'd say it's worth the money for sure.
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Posted 2 years ago
The guitar is well made. I have always wanted a Les Paul but could never afford one. This is a good copy and at 72 years old is a nice add to my 8 other guitars. The gig bag is just right for guitar. The packaging was excellent and undamaged plus gig bag was laid flat and not folded like others I've obtained. Thank you.
Helpful Report
Posted 2 years ago
I have returned the item. Bax Music has kept the item I paid for and communication stopped. They don't reply to email, contact section on their weyis down. Basically I was robbed of my money. Complete SCAM.
Helpful Report
Posted 2 years ago
The reason I bought the WP120 parlor guitar was because I had previously purchased a kit telecaster style and I was so happy with the telecaster that I thought I'd check their other built guitars and chose the parlor guitar. The guitar came very quick and I loved it straight away... It has a very nice sound more akin to a much more expensive guitar my only gripe was the neck had a backbow and made it quite difficult to play around the middle of the fretboard, I was a bit scared at first to adjust the truss rod but when I did the guitar now plays beautiful and it's such a nice guitar to play now. For 78 pound this guitar is amazing and all wood bone nut and bridge you just can't get a guitar of this quality for that price. I will definitely buy from bax music again... Maybe a banjo😉
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Posted 2 years ago
great service as usual , another top quality guitar. I have been using Bax Music for a few years now and they have never let me down . fair price ,for great quality products .
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Posted 2 years ago
My first ever purchase with Bax Music . Ordered on line , easy transaction . Purchased a cd flight case , great quality , great price will be happy to purchase from Bax again .
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Posted 2 years ago
I have purchased a couple of guitars and accessories from Bax Music and would have given 5 stars on every occasion. I have only given 4 stars for this purchase of guitar case as there is very small flaw on case but not very noticeable. My own experiences with Bax have been very good and I will continue to buy from them.
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Posted 2 years ago
Very fast service.
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Posted 2 years ago
There are many reviews of this guitar so I'll only say absolutely wonderful at any price point. Bax Music. Excellent. Great communication and very fast delivery and of course the price. The lowest price I could find in the UK. I certainly will check out this company first For any future purchases of gear.
Helpful Report
Posted 2 years ago
Great services and prices. The items arrived on the selected day early in the morning, so I had the whole day to play with them!
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Posted 2 years ago
The quality of the tuners was exceptional l would recommend them all day long
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Posted 2 years ago
Excellent products Good quality Quick delivery Great Deal Fair prices
Bax Music 5 star review on 21st April 2023
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Posted 2 years ago
Ordered online - terrific guitar for the price. Delivery a couple of days later than quoted but I was informed that this was a possibility. Overall a satisfactory experience.
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Posted 2 years ago
The keyboard I purchased arrived on the day specified and was in excellent condition due to the high standard of packaging. I was pleasantly surprised by the quality of the product considering the price I paid. Well done
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Posted 2 years ago
I wish I could leave a zero star review for this awful company. They don't meet their delivery standards, their customer service is terrible. I have a package missing that they wont refund or advise when delivery is due. They keep telling me it will arrive the next day, then the next, but despite the item still being in their hub they refuse to refund me and cancel the order as there is no way to stop the process once started. They cannot advise me when delivery will be and their customer service agents are liars.
Helpful Report
Posted 2 years ago
Great availability, great price, great delivery, great product
Helpful Report
Posted 2 years ago
Bax Music is rated 4.0 based on 2,273 reviews