“I am disappointed with this purchase and will be returning the product.
The delivery was late. I was expecting it to arrive on Wednesday and was notified of a failed delivery attempt on Friday, despite me being home all day.
I needed the upighter for a party on Saturday and ended up having to collect it from Parcel force depot myself on Saturday morning., despite having paid for delivery.
The uplighter was quick to charge (3 hours as described) but the battery only lasted 4.5 hours which was very disappointing and not what I was expecting as it is advertised as lasting up to 25 hours.”
“My son had this guitar for two days and a string has snapped already, he’s an older child so it wasn’t as if he’s messed with, he is learning to play the guitar and was upset when this happened”
“I suspect that a lot of guitarists like me when buying a "budget" guitar like the Fazley FST100WH-M would be planning to change the pickups, upgrade the tremolo system and tuners in any case, and even factoring in a few quid to do this, the guitar is a steal at the price. How does anyone actually build a guitar of this quality for less than £80? Bax' service is first-rate and I cannot do more than say I'm impressed - the instrument was packed in two stout boxes, with plenty of bubble wrap to keep it safe in transit. I've no doubt that I'll be back for another guitar before too long. In short: great price, good guitar, great service.”
“Ordered some VSX Headphones and they were delivered on time and well packed. Price was the best online and with free delivery. One of several orders I’ve made from Bax and never had any issues.”
“Dispatched order immediately, item was completely as described. There was a delay but it was the fault of the courier company. BAX very kindly refunded the postage cost, even though they were on no way responsible and I didn’t request them to. Will definitely use BAX again. Thanks”
“Absolutely satisfied with my recent purchases of studio racks. Bax has a wide range of choices, good prices and bang on reliable delivery service.
Will certainly come back in future”
“Ordered some kit for a gig with next day delivery. Arrived a week late, missing the gig...
Customer service non existent, tried emailing them several times to find out where the kit was with no answer.”
“"Order now receive on Tuesday" - Yeah right.... To fast to blame the courier service. Don't promise what you can't deliver. Parcel force are shocking! Give you no information when they are coming. Didn't arrive on the day as you promised. And I'm still having to mess about chasing up my delivery. And you send me a link to ask how my product is.... 🤣 So far... Not impressed.”
