Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,273 Reviews

76 %

of reviewers recommend Bax Music

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4.0

Based on 2,273 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 11th August 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived damaged and the correspondence has been very slow far. Shame. I really like Bax but this poor service has put me off ordering more products from you”

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Posted 2 years ago

“Paid extra to get the delivery on a weekend and it arrived 2 days late. I have ordered 2 items with Bax and both orders were late. Can't get hold of anyone by telephone. I eventually got a reply by email many days later. I won't be using this company again. Terrible customer service”

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Posted 2 years ago

“Ordered for saturday delivery,were now on thursday and still no item or tracking details waste of time company”

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Posted 2 years ago

“Brilliant, Great quality and delivery was spot on”

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Posted 2 years ago

“Fast delivery and the perfect case for my j200. Quality at sensible price. Will be shopping with bax music again.”

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Posted 2 years ago

“Super quick delivery smooth transaction”

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Posted 2 years ago

“I recently posted a 1 star review for this company. They have resolved my issue and sent a free gift to compensate. A 5 star review and a 1 star review probably sums the experience up pretty well.”

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Posted 2 years ago

“Guitar arrived safely and very quickly, Excellent Guitar for the Price, great set up and sounds as good as my Strat. Great job. Thank you.”

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Posted 2 years ago

“The item (Inox GM-01 gooseneck mic mount) was perfect for a custom floorstand modification for my Rode NT1 (also bought from Bax). It was excellent value (but see below). Delivery was very prompt. My only complaint was that it could not just be posted, the delivery more or less quadrupled the cost! Also the packaging for a very small item was well OTT (a large pizza-size cardboard box) - not very environmentally friendly!”

Helpful Report

Posted 2 years ago

“There was a problem with only 1 of the 2 packages comprising the Hammond stand despatched. Enrique in Customer Services took ownership and sorted it out despatching a complete replacement which has now arrived as soon as the incomplete item was collected. First class service on Enrique's part and with good communications too.”

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Posted 2 years ago

“This guitar was half price and I have received every penny of my money. The neck is decent, although it is a left-handed neck bolted to a right-handed guitar. The frets need rounding-off but are even except for a handful of spots. The volume pot doesn't work, but as this was B-stock I knew I was going to swap out components. The tuners are reasonably erratic and the pups do a fair job. Bax have been great and the only thing I can fault them for is the use of Parcel Force. Don't ever use Parcel Force.”

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Posted 2 years ago

“What a shame, Item dispached, sent via Parcelforce a complete no show! tried tracking each day last week , it said out for delivery, returned to depot, 3 times, Waited in each day, nothing. Still waiting!”

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Posted 2 years ago

“The best costumer service and good product, best prices on the internet and high quality thank you very much”

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Posted 2 years ago

“Looked around for a new guitar case and usually I'm happy with what I find on amazon for the price .but after a look on bax music I found an excellent guitar case at an unbeatable price ,it arrived quick and the case is really well made and light and just the right size ,it's that good I'm going to buy another to re-place my 2nd old wood case .thanks bax music I'll be looking on your site in future for all my guitar and pa needs .”

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Posted 2 years ago

“i have bought a Roland RP701-LA oak colour Digital Piano, the sound is good, sounds like upright piano. good quality, and it looks so pretty, i love the oak colour so much. it is easy to assembly. Fast delivery, arrived in 3 days after purchased. Easy experience in website.”

Helpful Report

Posted 2 years ago

“Please avoid this company. I paid for fast delivery, it came late. I purchased a cajon which arrived incomplete (a missing snare). Bax music have been very slow and unresponsive in sorting this. I am now at the stage where I have filed a formal complaint with them. They have my missing snare component available in stock on their website and have told me twice that they will generate an order to send it to my home address. Still no snare component has arrived. I still don't even have a confirmation email that they have sent one. The order was placed 17 days ago. Disgraceful.”

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Posted 2 years ago

“I am disappointed with this purchase and will be returning the product. The delivery was late. I was expecting it to arrive on Wednesday and was notified of a failed delivery attempt on Friday, despite me being home all day. I needed the upighter for a party on Saturday and ended up having to collect it from Parcel force depot myself on Saturday morning., despite having paid for delivery. The uplighter was quick to charge (3 hours as described) but the battery only lasted 4.5 hours which was very disappointing and not what I was expecting as it is advertised as lasting up to 25 hours.”

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Posted 2 years ago

“My son had this guitar for two days and a string has snapped already, he’s an older child so it wasn’t as if he’s messed with, he is learning to play the guitar and was upset when this happened”

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Posted 2 years ago

“Good product (Innox synthstand) - practical and sturdy.Reasonable price and prompt delivery.Recommended”

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Posted 2 years ago

“a very bad opinion, the order was supposed to arrive on June 8 and it still hasn't arrived.”

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Posted 2 years ago

Bax Music is rated 4.0 based on 2,273 reviews