“Brilliant. Just what i needed and good price. Arrived a day late, but that's the fault of the courier. will use Bax again. They just need a more reliable courier.”
“Great bass at excellent price…. BUT !!!
I have been searching for a second hand Jazz bass from Fender for a good few weeks and wanted to spend around £450-£500 for the right model. I have used Bax before and had a fairly good service. I came across a Fender Jazz Player plus in aged candy apple red on the Bax website. It was a B stock model which had no box or deluxe gig bag but described as being undamaged and no signs of usage - and the best bit -£400 less than the usual retail price!!
I jumped in this for £560 with the website stating it was in stock and delivery would be 2/3 days!! Wow a bargain and fast delivery.
I placed my order and paid in 31st July and expected it delivered in 2/3 days so by 4th August. I was sent an email stating it was with the courier Parcelforce on Express 24 delivery. On the website for Parcelforce the guitar showed as ADVISED. Yes you guessed it - no bass on Friday. I made enquiries using messenger and Bax said they would look into it. I emailed the CEO of Bax who then contacted a member of his staff to sort it out. I received the bass today. Not sure what it did for a week, but reading up on Bax , this does seem to be their issue - the delivery side of things- if they can get on top of that then their customer satisfaction would improve somewhat.
Any way what about the bass? It’s fantastic ! Just as described with no marks and just like brand new for almost half the price. I defy any other music retailer in Europe to supply this at a better price in this “brand new” condition.
Well done Bax but a star lost for a weeks delay in delivery !”
“Great price, great service but the delivery was 5 days after stated. I have constantly changed my plans to be at home and was constantly disappointed with very little information”
“Bax has a great selection of products at good prices.
Where Bax falls down is using Parcel Force as a courier in the UK.
I didn't pay for delivery as it came with the item but I swear it stated 24 hours. It has been a week & still haven't received the item.
If Bax are under the impression they are paying for a certain service for their customers then they need to investigate and look at changing couriers.
I'm sure customers would rather pay extra for pnp & have a good service than be left in the hands of a shambolic outfit like Parcel Force.”
“Gretsch Streamliner, Ocean Turquoise. A nice instrument which arrived on time carefully boxed and in good condition. It has a nice shallow U shaped neck which isn't too narrow making it nice to play with low action. The sound differs somewhat from an Electromatic model which I already have. It has a somewhat warmer, fuller tone than the Electromatic but a bit less Gretschy but still able to produce a bit of a twang on all strings.
On the down side, the instrument arrived badly set-up or not set-up with all strings rattling on the frets. In serious need of attention which I was able to correct by adjustment of the truss rod with the hexagon key supplied with the guitar and careful raising of the adjustable bridge. The volume controls increases slowly then suddenly. This the same on my Electromatic model. The dark blue translucent tone controls are a bit cheap looking.
But, having said all this, it is a nice instrument which I purchased at a competitive price and would recommend. It is really worth a 4.5 rating”
“Bax have sent me a request to post a review. 8 working days after placing the order (in stock 3 day delivery stated, also see below) I am still waiting to get it. According to parcelforce it’s been sitting in their delivery hub 1.1 miles (google maps) from my home since Tuesday night. It’s now Thursday… annnoying having to rearrange 3 days in a row to be in to receive the order, with Tuesday being the chosen delivery date, which was the day after the earliest one on offer. A recent previous experience with parcelforce is the same as my current 3 day wait, so my small sample size is they are 100% very late. Hope to get my item soon.”
“Fazley violin bass arrived earlier than stated,reasonably well packaged,guitar in perfect condition,absolutely delighted with product 5 stars to Bax music thank you.”
“This is a complaint. I contacted Bax Music 3 times after placing my order requesting details of an additional 95p charged at checkout, and have heard nothing. Delivery was promised for Friday 21st July but it arrived the following Tuesday 25th. No information was available from their courier.”
“Ordered a guitar, told by e mail I would receive it 5 days later being informed via transport tracking the status the whereabouts of my delivery and sure enough it was delivered in very good packing, just when Bax said it would. What more could you ask for? Excellent experience with Bax. Thankyou very much.”
“Product hasn’t arrived after 2 weeks and customer service are not responding to my emails. I’ve had to purchase another stand from a different retailer in order to perform.
Absolutely terrible service. I will be asking for a refund as soon as I can actually get in touch with anyone there!”
“Next day delivery turned up over a week later, by which time I ordered from somewhere else. I tried to cancel the order, but customer services ignored both emails. Now I have to return this damn box, but trying to fill out the returns form on the web is impossible. They use different terms on the paperwork vs what they request on the form, you eventually work out the numbers, but they don't accept the form anyway. Waste of time, money, and a ton of agro.”
