Name: Bax Music
Rating: 4.04

“Good price. Great product. Delivered in a few days.”

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Posted 4 years ago

“Great product at a discounted price, delivered on time with the usual brilliant service”

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Posted 4 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Stephen Kavanagh GB For companies Review of Bax Music Stephen Kavanagh 1 review 4 stars: Great 3 hours ago Verified Thoroughly recommended.... I purchased a Fender The Pelt pedal and a Schecter C-1 Hellraiser guitar from these guys. They are definitely the cheapest on the internet at the moment and I would thoroughly recommend purchasing from them. Everything came well packaged and protected, all genuine items. The reason for 4* instead of 5 is as follows: * If you purchase and live in the UK, the delivery agent that they use is Hermes. Hermes, as many will be aware in the UK, are very substandard. Check your boxes when they arrive as they will no doubt have damage. Check your items inside for damage as well and report anything straight to BAX ASAP. The guitar arrived double boxed with the outside box having a large gouge in it. Thankfully, BAX clearly plan for this and the inside box was without damage. The guitar arrived in pristine condition. To sum up, purchase from these guys as they are the cheapest and delivery, albeit a few niggles, was not too bad. BAX can't help the standard of HERMES and that's how they keep prices lower than competitors.”

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Posted 4 years ago

“Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text Stephen Kavanagh GB For companies Review of Bax Music Stephen Kavanagh 1 review 4 stars: Great 3 hours ago Verified Thoroughly recommended.... I purchased a Fender The Pelt pedal and a Schecter C-1 Hellraiser guitar from these guys. They are definitely the cheapest on the internet at the moment and I would thoroughly recommend purchasing from them. Everything came well packaged and protected, all genuine items. The reason for 4* instead of 5 is as follows: * If you purchase and live in the UK, the delivery agent that they use is Hermes. Hermes, as many will be aware in the UK, are very substandard. Check your boxes when they arrive as they will no doubt have damage. Check your items inside for damage as well and report anything straight to BAX ASAP. The guitar arrived double boxed with the outside box having a large gouge in it. Thankfully, BAX clearly plan for this and the inside box was without damage. The guitar arrived in pristine condition. To sum up, purchase from these guys as they are the cheapest and delivery, albeit a few niggles, was not too bad. BAX can't help the standard of HERMES and that's how they keep prices lower than competitors.”

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Posted 4 years ago

“Excellent packing & service”

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Posted 4 years ago

“Excellent service given by Bax Music. Customer Service very helpful and the lady in the phone spoke in my language Spanish. Everything is Excellent”

Bax Music 5 star review on 19th October 2020

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Posted 4 years ago

“The customer service was very good, my parcel arrived on time and it was in perfect condition. The price was also great for my product and if I had to buy again it would be from here.”

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Posted 4 years ago

“Great product, arrived fairly quickly. Way too overpackaged though for the size of product, could reconsider how the package items in the future to make it more sustainable.”

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Posted 4 years ago

“I am delighted at the service bax has given me Everything was wrapped and secured the delivery I received Delivery on time and the guitar is a beaut and I have looked forward to this guitar and I am not disappointed Bax gave me quick sure delivery and an instrument worth waiting on I shall be using bax in the future and will recommend to my friends”

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Posted 4 years ago

“Excellent service and value for money for product purchased. Purchased Bugera V5 Amp - exceeded expectations in sound quality, build quality and functionality. A happy customer.”

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Posted 4 years ago

“The quality of the Ukulele case I ordered is great....Excellent product. Far exceeded our expectations. It was really well packaged in a huge box with plenty of cushioning inside. There was a very friendly service from a message I sent through Facebook when there was a glitch with the delivery, which I might say was no fault of theirs. When I said the Ukulele case was for my Husbands Birthday they wished him all the best too.”

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Posted 4 years ago

“Guitar case at excellent price and good quality just as described delivered in tip top condition. UPS delayed delivery from Friday to following Monday which was a little disappointing.”

Bax Music 4 star review on 16th October 2020

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Posted 4 years ago

“Good price and the product was delivered within a few days with free postage.”

Bax Music 4 star review on 15th October 2020

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Posted 4 years ago

“Fast delivery, good communication , headstock has some paint missing,hence 4 stars.”

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Posted 4 years ago

“Great price, fast delivery - excellent service”

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Posted 4 years ago

“I ordered a Fender Cabronita Telecaster . It was meant to be delivered by Hermes but the tracking shows that Hermes returned it to Bax for some unkown reason. I asked for a refund but was told I couldn’t have one until the guitar returned! So now I have paid out £1359 for a guitar that was never delivers and Bax are Refusing to refund the money even though the problem lies between Bax and Hermes . I point out again that I never recurved the guitar!”

Bax Music 1 star review on 14th October 2020

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Posted 4 years ago

“Really great price Fast delivery, very well packaged. Really happy, thank you”

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Posted 4 years ago

“Just bought the Studiologic Sl88 Studio from BAX. Really great service, fast delivery, amazing keyboard.”

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Posted 4 years ago

“Used bax a couple of times now. I find they are reliable and helpful with polite helpful staff if you have a problem. I will be using bax again 😁”

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Posted 4 years ago

“Bax Music sold me a Zoom H1n voice-recorder. It is an excellent little unit which can be hand-held (although mind the noises from your fingers if recording). It records in Wav and mp3 formats and has the great advantage of enabling the owner to determine the recording level 'by dial' which for me is easier than playing with digital settings, perhaps in poor light. It can also take a mike or 'line-in' jack from other sources - record player, cassette player, computer cd player to enable digital 'archive' rerrdings to be made, or to play back at your leisure with many options for marking tracks and so on. Bax music dealt with the on-line order efficiently and it arrived on time. It arrived in a somewhat overlarge card container which might have allowed some movement of the inner package. But this was no problem because that in itself was well constructed and buffered and protected the recorder from any damage. In summary a pleasing product - exactly what I required avaible at a competitive price and with good service from Bax.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Bax Music Reviews