Bax Music Reviews

Name: Bax Music
Rating: 4.04

4.0 Rating 2,275 Reviews

76 %

of reviewers recommend Bax Music

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Metrics

4.0

Based on 2,275 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Bax Music 5 star review on 7th April 2025

180

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service. Product fairly priced. Called me back for some technical assistance. Very professional.”

Helpful Report

Posted 4 years ago

“Product arrived in great condition, already loving it, no major issues whatsoever, very efficient company. Only criticism is it arrived 2 days later than it had said to, however this is understandable as UPS don’t deliver on weekends I believe, so despite being said to arrive on a Saturday, it arrived on the Monday. Not fussed about this though”

Helpful Report

Posted 4 years ago

“I decided to call customer service, and discuss my options on price, payment, and delivery. The customer service is exceptional from the team. I placed the order with a customer service agent, and asked how to pay for the guitar. I was sent an email detailing how to use my visa card, made the payment, within seconds an email returned with the order confirmation, and then an invoice of payment followed. Later the same day the confirmation of the order ready to be collected by UPS arrived. The guitar arrived three working days after. The Fazeley FLP 318 BK, is an absolutely beautiful looking guitar and plays as good as it looks.”

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Posted 4 years ago

“I really like Bax Music. Prices are super competitive, their collection is quite huge and the customer service was always helpful when needed.”

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Posted 4 years ago

“Great price with free and fast delivery. Can’t ask much more than that!”

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Posted 4 years ago

“Just bought an Ibanez grg121dx from Bax Music. It is fantastic, best guitar for the money on the market, Easy to play and sounds amazing. Bax Music sell it cheaper than anybody else, great value, with no compromising on build quality. The service, that Bax Music provided was first class, ordering was easy and straight forward. Delivery was on time, and the guitar was incredibly well packaged, arriving in AAA+++ condition. Apart from a little tuning (as can be expected from transit) the guitar was ready to play straight out of the box. I would recommend This guitar to learners and experienced players alike, and Definitely recommend Bax Music to all considering ordering from the internet. Thank you Bax Music”

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Posted 4 years ago

“Nice guitar.. at a good price that can’t be beaten.. very happy with my purchase.. Thanks”

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Posted 4 years ago

“Bax Works for me, website works well but its the First class fast service, great price works for me, thanks Bax Music I'll be baxk !”

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Posted 4 years ago

“Price very good,and delivery was very good (prompt).many thanks”

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Posted 4 years ago

“Really good prices on the website and it came very quickly”

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Posted 4 years ago

“Bought a Konig and Meyer 167 tuning hammer from Bax, having looked at the comments on the Chinese rubbish on eBay. It is excellent - have tuned the piano (first time I've tried this) with the aid of a tuning app called, amusingly, Soundcorset. The whole piano was 'flat' after many years of neglect, so I had to retune every key. Still flushed with success. The 167 comes with three different socket ends, so no fear of it not fitting. Lovely piece of kit.”

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Posted 4 years ago

“Very good service but the item was not what I wanted so I have asked for it to be exchanged .Am now waiting for reply.”

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Posted 4 years ago

“brilliant website, easy ordering, order very well packaged and delivery spot on and I was kept informed at every step. Thank you.”

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Posted 4 years ago

“Great price and availability. Delivered a day late, but overal I’m satisfied with Bax and will consider them for my next purchase. I bought a Tascam DP-008EX which has been a lot of fun so far, easy to use, great sound quality.”

Helpful Report

Posted 4 years ago

“Ordered an Ortega hybrid electro-acoustic guitar. £300-400 mark. Persistent buzzing with one of the notes. very subtle so hadn't noticed immediately and threw away the packaging. Sub par quality for the price range and still waiting on Bax to reply to my email about how they can assist with the issue further. Also very cheap strings on the instrument which wore down and one even snapped within 48 hours.”

Helpful Report

Posted 4 years ago

“Great Service....I’ll Be Bax 👌🎶 Ordered a new mixer, Pioneer DJM 750 Mk2, from Bax as i’d used them before, have a good reputation, and they were competitive price wise. Ordered before 3pm in order to get it the next day. As promised, it came the next day, very well packaged up, double boxed. Brilliant mixer, worth every penny. Quick, efficient and quality.”

Helpful Report

Posted 4 years ago

“Ordered my Aguilar SL212 Bass Cab cover from Bax. Absolutely delighted with the price and service. It arrived on the day they said it would and it was very well packaged. Recommended and will have no hesitation shopping here again.”

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Posted 4 years ago

“Great speedy service and quick delivery from South to Scotland! Quality of product is excellent, packaged very well. I would recommend this company for service and also variable range of products to suit all with an interest in music.”

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Posted 4 years ago

“Bought the Samson QH4 Headphone amp from Bax-Music. At nearly £30 cheaper than my usual go to store plus free delivery which was also tracked it was a total no-brainer. Item arrived on time so can't recommend them highly enough. Will definitely buy from again”

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Posted 4 years ago

“Great company, great products, great service Ordered a Behringer LINE 2 USB Audio Interface Cable from Bax. Great service. Delivered perfectly and the cable is a substantial pro quality product”

Helpful Report

Posted 4 years ago

Bax Music is rated 4.0 based on 2,275 reviews