Beauty Base Reviews

Name: Beauty Base
Address: Unit13, Space Business Park, Abbey Road, Park Royal, Unit13, Space Business Park, Abbey Road, Park Royal, London
Rating: 4.69

4.7 Rating 6,529 Reviews

93 %

of reviewers recommend Beauty Base

4.7

Based on 6,529 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

Write Your review

Tell us how Beauty Base made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beauty Base 3 star review on 20th June 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery took time”

Helpful Report

Posted 9 years ago

Dear Customer, This order was placed on 28.08.2016. Due to bank holiday we processed all orders placed on the weekend on the first working day back 30.08.2016. Parcel was dispatched on 31.08.2016 and it has been successfully delivered as per royal mail tracking information. We apologize for this delay and any inconvenience this may have caused. Please contact us on 02089635940 if you have any questions. Kindest Regards, Beauty Base Online

Posted 9 years ago

“The web page for ordering products is a total disaster. If it had not been for the help over the telephone of your ladies and the fact that I had used your products before I would not have bothered/persevered”

Helpful Report

Posted 9 years ago

Dear Georgina, we apologize for the technical issues you came across whilst placing your order. We hope that you were successful at the end in placing an order. Please do not hesitate to contact us for any other queries. Kindest Regards, Beauty Base Online

Posted 9 years ago

“Initially some confusion as gift vouchers don't work in the usual way. Then your computer systems had problems I couldn't get an order confirmation or sort out my password to get into my account. Now that the order has finally arrived one of the items is wrong, I've been given a cheaper alternative and have yet to hear back from beauty base to resolve the situation. Terrible service.”

Helpful Report

Posted 9 years ago

Dear Marcelle, We are very sorry to hear about this. We have dispatched the correct item as per your order and have also sent out a free gift to make up for any inconvenience this may have caused you. Please do not hesitate to contact us on 02089635940 if you have any other queries. We apologize once again. Kindest Regards, Beauty Base Online

Posted 9 years ago

“Unfortunately my order did not arrive yet.”

Helpful Report

Posted 9 years ago

“it's a fake perfume! I paid £23.95 for Fake Jimmy choo perfume. The package is very cheap looking and its in a plastic bottle nothing like original! Have tried to ring and contact but no reply or call back. Not just a fake perfume but worst customer service. Would never purchase anything again from this website and will be telling everyone about the fake perfume site conning people!”

Helpful Report

Posted 9 years ago

As per conversation with you this morning we will be sending you a pre-paid label for to return your product, upon receipt you will be refunded. As discussed that we are fully Authorised Stockist of Jimmy Choo and as such our supply is 100% authentic. We are not open over the weekend and that is why you were not replied back to earlier and rest assured that your returned product will be sent to the UK supplier for inspection and as agreed we will revert back their findings to you.

Posted 9 years ago

“We have placed an order on 22nd May and received the delivery on 18th june. As the products were delivered to the wrong address by Royal Mail which I can understand is not your mistake but I had to wait all these days to even get a refund which is an appalling service I have ever experienced. I had to ring head office and speak to Anam every couple of days or weeks to remind them about my products and more than half of the time I wasn't emailed when I was told that they will email me on the updates of where abouts of my products. Either the staff of incompetent to handle a minor issue or their superiors has given them no powers to deal with the situation. I will definitely think twice if I ever want to place a order with you. Only good thing was the refund was issued straight away once Royal Mail found out that it was delivered to wrong address after all these days even though its not my job to wait all these days.”

Helpful Report

Posted 9 years ago

“When you place the order it doesnt say anywhere what times you have to place the order for next day delivery..and customer service is really bad!they called me once and the girls tone was way higher than it should be for customer service !then they contacted me by email saying they cant find my adress on the system and demand that i call them,when i told them to cancel the order they found the adress...that was my last order with you!!!”

Helpful Report

Posted 9 years ago

We are sorry for any misunderstanding but our delivery terms regarding Next Day deliveries are under Delivery & Returns. We do contact customers should the postal address not match what is on the Royal Mail system so as to ensure a quick efficient delivery and are sorry for any inconvenience caused to you when you last ordered.

Posted 9 years ago

“I ordered Neutrogena Foot Care . The picture of the product looked identical to that bought in shops, but is, in fact, half the size! I have never seen this size in shops. I am therefore very disappointed as I have now paid considerably more for the product than I otherwise would have done.”

Helpful Report

Posted 9 years ago

Hi, We have updated the image but the size that we sell has always been correctly visible as 50ml and also the price too reflects the smaller size. We will be getting more stocks of the 100ml by the end of June. Sorry for any inconvenience caused - kind regards

Posted 9 years ago

“I asked for my perfume to be gift wrap.when it arrived it wasn't so I phoned them up .they apologies thats it ,wont be ordering again.”

Helpful Report

Posted 9 years ago

We are extremely sorry for the error that was made as it is an unfortunate event that occurred.

Posted 9 years ago

“Good prices but i waited 7 days from my order date to receive my parcel! Not very hapy with the service.”

Helpful Report

Posted 9 years ago

Dear Georgia, thank you for your feedback. We are really sorry to hear about your disappointment. We received your order at 7pm on the 29th April which was Friday and our office is closed at that time already and for the weekends too. Furthermore, since that weekend was followed by a Bank Holiday Monday (02/05/2016) all orders recevied during that long weekend were processed only on Tuesday (03/05/2016). Your order was sent the following day (04/05/2016) on 48hours tracked service by Royal Mail and you received the parcel on 06/05/2016. We do apologise for this but if it would not fall on this long weekend you wouldn't experience any delays as we always aim to dispatch our parcels as soon as possible. Kindest Regards, Beauty Base Online

Posted 9 years ago

“Ordered perfume which did not arrive, order cancelled and not notified until refund in progress, poor customer service.”

Helpful Report

Posted 9 years ago

Dear Caroline, We are really sorry for the inconvenience caused. We have just upgraded our payment system to new one, so this error must have been caused by this. As a gesture of good will we are willing to offer you a 10% off your next order, so if you would like to place a new order with us let us know and we will email you the discount code to your personal email address. Kindest Regards, Beauty Base Online

Posted 9 years ago

“My product came half empty and is mostly air and hardly any product inside tubes. Product started burning my skin when I applied it. I will NEVER purchase from this store again and do not recommend you buy from here.”

Helpful Report

Posted 9 years ago

Dear Shahida, We are really sorry to hear about your disappointment with the purchased product. We do get all our LA Girl pro concealers from the authorised suppliers directly. However, if you would like to raise a complaint for the allergic reactions we are happy to forward your message to their company. Regarding your other query, if you are not happy with the received items you can return the half empty one to the nearest store to you for exchange with the copy of this email. Kindest Regards, Beauty Base Online

Posted 9 years ago

“Wouldn't process my order because they thought I was a fraudster ordering from another country!”

Helpful Report

Posted 9 years ago

Dear Tariq, We do apologize for any inconvenience caused. We do this security check in order to protect our customers. The IP address of your order was showing in the USA and that's why we have emailed you to get a confirmation from yourself that it was you who has placed the order. Kindest Regards, Beauty Base Online

Posted 9 years ago

“ACHAT ANNULE EN FRANCE ......”

Helpful Report

Posted 9 years ago

We are really sorry but unfortunately, we don't ship outside the United Kingdom. However, in the future we may be, so keep checking our website :)

Posted 9 years ago

“My payment was taken and my goods never arrived. I had to email and they were sent again. When they finally arrived my items were damaged and leaking I will not be using this service again.”

Helpful Report

Posted 9 years ago

Dear Sarah I am sorry to hear that you have experienced these problems. Someone from the customer service team will be in contact to resolve this issue. Regards

Posted 9 years ago

“Not at all happy. Ordered from you as you say you dispatch within 24 hours and I waited a week for it to arrive. Will not order from you again.”

Helpful Report

Posted 9 years ago

Dear Sheila, You have placed the order on 2nd of January 2016 which was Saturday and over the weekends our office is closed, henceforth we couldn't process your order immediately. As stated on our website we need 24 hours for processing orders and then 3-5 working days for the actual delivery. You have received your order on 8th January 2016 which was still within the promised time frame. Hope this has clarified your query. Kindest Regards, Beauty Base Online

Posted 9 years ago

“Hi, I ordered on 22nd of December. And by 2pm on 29th, I hadn't received my products. I spoke to "Karen " who said that my products were still on site.When I ordered, your system said " all items in stock" Bad business. Peter Collins”

Helpful Report

Posted 9 years ago

“I placed my order on November 30th, my account was debited on December 2nd it's now December 8th, and it hasn't arrived yet, that's not "3 to 5 working days" and I feel very anxious.”

Helpful Report

Posted 9 years ago

“Sorry,i still have not received my purchase.”

Helpful Report

Posted 9 years ago

“Haven't got parcel yet”

Helpful Report

Posted 9 years ago

Beauty Base is rated 4.7 based on 6,529 reviews