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Beauty Base Reviews

4.7 Rating 6,520 Reviews

93 %

of reviewers recommend Beauty Base

Company Reviews

Product Reviews

4.7

Based on 6,520 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

0208 963 5940

Email:

online@beautybase.com

Location:

Unit13, Space Business Park, Abbey Road, Park Royal,
Unit13, Space Business Park, Abbey Road, Park Royal
London
NW10 7SU

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Beauty Base 3 star review on 20th June 2022

Beauty Base 5 star review on 14th June 2020

Beauty Base 5 star review on 3rd June 2020

Beauty Base 5 star review on 27th May 2020

Beauty Base 1 star review on 2nd May 2020

Beauty Base 4 star review on 28th April 2020

Beauty Base 5 star review on 27th April 2020

2

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for package, with no further information. Attempts to contact customer service proved entirely unhelpful. Very disappointing overall”

Posted 6 years ago

“I’m still waiting for my stuff”

Posted 6 years ago

“Still haven't received my wife's perfume yet”

Posted 6 years ago

“Still awaiting delivery”

Posted 6 years ago

“I tried to order Rive Gauche offered at £36 with free delivery over £35. Apparently free delivery is now changed to £40 and item is now £39. What a poor offer.”

Posted 6 years ago

“I visited the Uxbridge branch on 7th/Nov with my daughter intending to buy an eyelash curler (cost £2.50.) Whilst holding the curler we browsed the make-up display. The security guard stood with his legs apart and arms crossed at the top of the aisle staring at us whilst another employee stood at the other end watching our every move. Needless to say, I've put the curler back and bought one from Claire's Accessories for £6 where we enjoyed a pleasant shopping experience. If your motto is to put customers off, you have certainly got it spot on!”

Posted 6 years ago

“Everything”

Posted 6 years ago

“I am still waiting for my perfume to be delivered. It still has not come yet”

Posted 6 years ago

“Bad customer experience it’s week since I ordered the products but not yet received. I advise everyone not to buy your products.”

Posted 6 years ago

“Paid for goods on Sunday 1st October 2017 at the Hounslow Branch after getting a price check at the till by an experienced member of staff . Went back around 14:00 hours on Monday 2nd Oct 2017 to return 4 cartons of oil based roll-ons for a refund , thinking it was no problem . The guy at the till opens the boxes and said no seals on them and then open the bottles to check . We explained that there were no seals to start with , and he looked at the receipt . he then went away with the receipt and i had left by then but my wife remained thinking she would get the money back in a few mins ( £ 8.00 ) . He then turned up with a woman member of staff and instead of refunding the money , they now began to demand that we return the stuff that we paid for on Sunday or pay extra for it . When my wife objected , he then said you were on CCTV to which my wife said that we had done no wrong and had paid for the goods that the price showed but they were having none of it . So , she telephoned me because she began to experience intimidation by the staff and she had palpitations . When i got there the staff were demanding we bring the goods back or pay extra for them stating that the staff that served us on Sunday was a trainee . Well , she did not have a trainee name badge and know the price of the goods . I told them that they were breaking the trade description laws because the incorrect price on the system was their fault and they had no right to demand money but honor the price paid . Meanwhile , staff would go away and come back have a look at the wife thinking that they would intimidate her into paying up . Then the Somalian security guy joined in and gave the same crap . By then i was livid and staff asking me to quiet because now other customers were looking at the show as well as people in the shopping center , and my wife led me out but they kept the receipt presumably to destroy the evidence . But we paid by card and have proof of purchase even though they threatened us and we will never ever go back to such a disgusting , conniving , deceitful business again -avoid like the plague !!!! I have also reported their actions to the local trading standards office , as soon as i got home .”

Posted 6 years ago

“Never shopping here again! False advertising your product with a 100ml image and sending me a 50ml image. Poor customer service. I will be warning all of my friends about beauty base and will be writing about this on my beauty blog to my followers.”

Posted 6 years ago

“They didn't”

Posted 6 years ago

“Perfume is bad”

Posted 6 years ago

“I'm very disappointed as the lid of my bottle of Armani leaked and the lid has completely come after. Really disappointed the bottle must have been faulty when sold”

Posted 6 years ago

“When order are coming the same day or next, after more than a week no sign. Never again.”

Posted 6 years ago

“Bought jadore looks like fake no fragrance at all.went to store store manager was so rude she said can't do anything.how is it possible that perfume like jadore don't have any fragrance.its looks like they r selling fake perfumes.will never buy again from them”

Posted 7 years ago

“Bought jadore looks like fake no fragrance at all.went to store store manager was so rude she said can't do anything.how is it possible that perfume like jadore don't have any fragrance.its looks like they r selling fake perfumes.will never buy from them”

Posted 7 years ago

“The gift arrived late. The box had a dent at the bottom. (My item was clearly not to customer satisfaction). I was not happy with the hand written note which I could have wrote myself. I expected it to be printed out. Really disappointed”

Posted 7 years ago

“At this moment, my package still has not arrived My opinon about this website is very poor”

Posted 7 years ago

“I haven't received my goods and its been 7 days”

Posted 7 years ago

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Beauty Base is rated 4.7 based on 6,520 reviews