Bedworld Reviews

Name: Bedworld
Address: EXPRESS HOUSESTATION ROAD, HUDDERSFIELD
Rating: 3.51

3.5 Rating 839 Reviews

62 %

of reviewers recommend Bedworld

Company Reviews

Questions

Metrics

3.5

Based on 839 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

02039463800

Email:

info@bedworld.net

Location:

EXPRESS HOUSESTATION ROAD
HUDDERSFIELD
HD2 1UT

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Miss Jones

Yue Zhuo

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This Co is the pits - don't use them! Shoddy goods, delivery that didn't turn up, then when the bed did turn up it was tarnished - looked as though it was a returned item rather than something new - and didn't have any screws with it so it would've been impossible to put it together even if we'd wanted to. Customer service nil.”

Helpful Report

Posted 5 years ago

“Worst mattress ever. PLEASE PLEASE don't buy from this company. I bought two single mattresses and the quality was so bad that I wanted to return them. Instead, they refunded one and did nothing about the second mattress. It was cut. Several springs were really weak in the middle, etc. I provided them with pictures and even a video of the faults and they didn't do anything anyway. Please avoid this company.”

Helpful Report

Posted 5 years ago

“Worse mattress I have even purchased or seen and in a terrible state after just 15 months however started going after just 4 months and I have thrown away mattresses 10 years old in better shape and condition. Within 4 weeks a sharp piece of spring pieced through the side cutting myself servel times on this, tried to bend it back into place however kept coming out. The materess looks absolutely battered all the side have sunk and the middle is so mis shaped its rippled, Being small and very light i am suprised I can make an ident into any mattress. After suffering back problems it come to the stage now I have a little spare time after a busy year I have to purchase a new mattress after only having this one for roughly 15 months and certainly fell for the gimmick of a flash sale which I believe was for 24 hours only-Mattress that was apparently worth £550rrp which I think was roughly £349 on sale at the time down to £99-Only the king size mattress every other size in this still was £200+ if my memory serves me right, Bargain I thought!! That was the 1 st mistake.A very big mistake Upon thinking I got a bargain I ordered 2 thinking what a super price even got 5 percent discount as it was over £100, Come delivery day only one turned up which knowing what I know now is a blessing - I was offered the 2nd mattress to be delivered another day but declined this as I was busy with work and in fairness bedworld refunded me the monies for the 2nd mattress and I received this within 4/5 day and still hourned the 5 percent discount even though my order was under £100 which was good on them even though its pennies they didn't have to. I spoken to live chat prior to leaving negative feedback as I thought I made bedworld aware of the situation and give them a chance to rectify it however Kevin has said nothing he can do as it's out of warranty which I asked how long is this warranty he stated 12 months,-This is obviously the expected time scale they expected the product to last which is pretty spot on after 12 months I started getting bad back from the mis shaped mattress starting to fall apart. Kevin was keen for me to state I had this matteress at a very heavily reduced price as its worth £550 which makes it worse as the mattress in reality wasn't worth the £94 paid. Moral of the story - Don't fall for there flash sale gimmicks like I did making an impulse buy, Don't believe the rrp or the price they state on their website - The price you pay is the quality you get and if a firm only offers a 12 month warranty I question why? Simple buy cheap buy twice-Don't be fooled by the description like myself. Hands down the worse product I ever bought and something as important as a mattress I suggest people steer well clear and used a firm that will give you a 5 or 10 year guarantee. Feed back left after time to give a true reflection of the quality”

Helpful Report

Posted 5 years ago

“DO NOT BUY FROM THIS COMPANY. THEY ARE CON ARTISTS THAT SELL JUNK!!!! They do not have customer service of any quality.”

Helpful Report

Posted 5 years ago

“Hi We ordered a bed over 2 months ago and it came with the wrong headboard. We are still waiting for Bedworld to replace after they confirmed their error. We have since contacted them several times via email and phone. Very difficult to get through on phone. We are still waiting for the replacement are we are over 2 months since purchase. Will someone at Bedworld pull their finger out and do something and have some customer service skills whilst in the process. A very disappointed customer.”

Helpful Report

Posted 5 years ago

“The overall experience was poor. Poor communication with delivery arrangements. Loss of time and money as the Divan storage base couldn't be delivered within the Express delivery time I paid for - no refund for the inconvenience of a standard delivery I received. Once unpacked.... both halves of the Base was damaged. Fabric tears, dirty marks and the metal frame inside one half was slightly out of line. Even though i signed unchecked, and took a few images of the damage.I felt totally despondent with the lack of customer service and casual attitude of the delivery arrangements, I had no confidence in pursuing a resolution and decided to avoid further frustration by not sending any images.”

Helpful Report

Posted 5 years ago

“Product arrived with no instructions & incomplete assembly parts, which still have not been delivered over 4 months later, despite several requests. Therefore, I am still not able to attach my headboard.”

Helpful Report

Posted 5 years ago

“The mattress was literally dumped in or back garden, I did not get to check it over or sign for it. The packaging was covered with dog poo. I complained and heard nothing back. 3 months later the mattress gave way in the middle and I’m left sleeping in a huge dip. Cheap rubbish. Avoid”

Helpful Report

Posted 5 years ago

“This bed was not white it is cream.When I tried to get in touch with the company the phone just rang out continuously.I gave up sold the bed and will not shop on this site again communication for delivery was none exiting. Unhappy customer.😩☹️”

Helpful Report

Posted 5 years ago

“The base was the wrong height and had to be returned. The only way to get to the correct was to remove the two drawers,for which we had paid £60. When the new base was received the driver refused to carry it upstairs and left it in the hallway even though we had agreed with management for it to be fitted in the bedroom. We have yet to be refunded the £60 as agreed.”

Helpful Report

Posted 5 years ago

“My delivery was delayed for over a week without explanation. When I chased I was given less than 24 hours notice and so was not able to be there. I only had one phone number to provide and so you refused to set up a new time for delivery until I provided one even though it was a number I did not want you to use.”

Helpful Report

Posted 5 years ago

“Skews and fixtures missing on delivery and no instruction manual.”

Helpful Report

Posted 5 years ago

“Not very good quality”

Helpful Report

Posted 5 years ago

“Cheap & cheerful. You get what you pay for! Holes weren’t big enough to put on the headboard that came with the bed, so we had to do some minor DIY to ensure it fitted. One of the drawers on the bed doesn’t open properly. One man delivery meant the bed wasn’t handled with much care. On the plus side, a bed did turn up and it’s the colour I ordered!”

Helpful Report

Posted 5 years ago

“Excellent customer service, excellent delivery service,excellent value for money , would definitely recommend”

Helpful Report

Posted 5 years ago

“Ordered the superking size bed with the mattress & asked if anyone would deliver to a flat level 2.. was told no we only deliver to the front door. I explained I was 34 weeks pregnant & that I couldn’t purchase the bed as I don’t have anyone to help me take it upstairs. Was then told as long as I give consent on the day the men will help take it up (but if anything happened to the bed there’s nothing they could do) which I was fine with! Anyway the men buzzed up and seen I was heavily pregnant and left the base down stairs at the front doors & the rest of the bed outside!! so I had to call my dad, partner & ask neighbours to help me bring up the 5 pieces they had left outside!! Absolutely horrible company I wouldn’t recommend!”

Helpful Report

Posted 5 years ago

“No screws with headboard.”

Helpful Report

Posted 5 years ago

“Communication with customers is appalling. An order which was expected to take a week took 3 months! We would not use this company again. Not recommended!”

Helpful Report

Posted 5 years ago

“Not a company I’d recommend or order from again. I ordered and paid for a bed. I heard nothing for 3 weeks, not even a complimentary email about delivery dates. I had to call them after 3 weeks, spoke to a rude man about when bed was being delivered. I wanted to replace my mother’s memory foam mattress and we were sent a rock hard mattress, hardly any memory foam at all. Ended up having to buy a memory mattress topper from Ikea. We wish we purchased from there in first place, it’s just my mum liked the bed frame in Bedworld.”

Helpful Report

Posted 5 years ago

“If I could put zero stars I would. I am waiting for a court date as im taking bed world to court.”

Helpful Report

Posted 5 years ago

Bedworld is rated 3.5 based on 839 reviews