Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,064 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Douglas, the customer service rep I talked to, was amazing. He helped with everything I needed in an instant, was professional and quick to refund me. However, it should be unnecessary to talk via phone when you sign up via the internet. Unsubbing should be a click, not a wait on a phone line.”

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Posted 4 years ago

“Douglas was very helpful and efficient :)”

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Posted 4 years ago

“Douglas is a great customer service rep.”

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Posted 4 years ago

“I phoned up to cancel my subscription and was greeted on the phone by a very friendly person named Douglas. I found him to be so personable and friendly and in the end I ended up keeping the subscription, for another month at least! Douglas is a credit to Beer52! Exceptional customer service can be hard to come by, especially when you are phoning to cancel something. Keep up the good work! :) I’m sure when I phone next month to cancel I’ll be convinced to stay!”

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Posted 4 years ago

“Douglas is amazing, great cusomer service and dealt with my request super quickly. Beer ended up being a lovely gift for a friend, would highly recommend.”

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Posted 4 years ago

“Fantastic and friendly customer service from Douglas.”

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Posted 4 years ago

“Very friendly and very helpful too, couldn't have been a nicer guy! Thanks!”

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Posted 4 years ago

“Helpful and friendly without being pushy”

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Posted 4 years ago

“I just wanted a refund but Douglas was lovely and friendly and also talked me through the stay-with-us options without being too lengthy or pushy. Great, thank you.”

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Posted 4 years ago

“Called to cancel, Douglas was lovely - gave me the option of pausing and let me know that I could get a discount on my next box but wasn't at all pushy when I just wanted to cancel it.”

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Posted 4 years ago

“Excellent beer and excellent service. (Douglas was very helpful on the phone) beer was very affordable but unfortunatedly had to cancel due to personal financial reasons. Very easy to cancel by phone”

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Posted 4 years ago

“Douglas from the customer service team was very helpful in assisting me with box that had a damaged in the supply chain. He offered me a discounted package for my next box including two free beers. Top customer service !”

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Posted 4 years ago

“The customer service at Beer52 is very impressive. Fast response, knowledgable and efficient. Douglas Munro was particularly helpful with a query I had with my account. A credit to the company. Thank you.”

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Posted 4 years ago

“Thumbs up for Douglas 👍”

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Posted 4 years ago

“Great service, great product”

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Posted 4 years ago

“I've enjoyed the beers I've had but a lot of them were too strong for me. The cases have been delivered on time and undamaged. I've just spoken to Duncan Monroe on the phone about cancelling my subscription and he was very pleasant and helpful.”

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Posted 4 years ago

“Douglas was super helpful on the phone and dealt with my request super quickly! Thank you😊”

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Posted 4 years ago

“Great varied beer - easy to cancel and resub scribe whenever you want.”

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Posted 4 years ago

“Great selection of beers on a promotional offer, arrived quickly and cancellation was easy. Would subscribe if it was financially feasible.”

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Posted 4 years ago

“Douglas was very friendly and helpful and sorted my query quickly.”

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Posted 4 years ago

Beer52 is rated 4.6 based on 5,064 reviews