Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,058 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,058 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

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“Great customer service! There were some issues with my delivery and Paul was quick to reply to my email and helped me resolve the problem.”

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Posted 3 years ago

“Felix was great help when my order didn't turn up and they have sent me a new.box straight away and relised the delivery issue”

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Posted 3 years ago

“Great idea for trying different beers and wines from all over the world. Very happy with my boxes. Very fast response from customer services and Natalie was very kind.”

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Posted 3 years ago

“Really helpful and friendly customer service. Got through straight away and had no problems resolving my order. Thank you Claire!”

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Posted 3 years ago

“The first two boxes I received didn’t disappoint. Great selection and every one was my favourite ever, until the next one. Also excellent customer service from Clare when I called to amend my order.”

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Posted 3 years ago

“Great beers and top customer support from Josh.”

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Posted 3 years ago

“Very friendly and quick response from the team. Had an issue with a broken bottle in a delivery, which was likely the fault of the delivery company, Paul N resolved the issue very quickly and gave us a discount off our next delivery. Rare to find such good customer service, have been customer for over a year and plan to continue.”

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Posted 3 years ago

“Great Customer Service, Callum was very helpful.”

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Posted 3 years ago

“Beer 52 has been amazing for the 8 boxes I have tried. Unfortunately due to not being able to keep up with the amount of beers sent I had to ring up to cancel but Iannis barron was really helpful, he even mentioned a few different ways that he thought would help to be able to keep my account open to keep enjoying beer 52. I would highly recommend this service to anyone that asks. Again cheers Iannis for all your help!”

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Posted 3 years ago

“Joel sorted my issue very quickly, great customer service”

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Posted 3 years ago

“customer service is awful. This company is awful. No one should order beer from here. Firstly customer services are not helpful they not doing the job in a right way. They are useless for sorting their mistakes. Be careful with subscriptions if they can charge even if you don't want it they will and they not even going to put an effort to sort out their mistakes. I asked for a refund for their mistake and they offered me 6 pounds and a refund of 24 pounds. It shows their attitude toward a customer. No one should go with them. It is expensive and they are not helpful for you.”

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Posted 3 years ago

“Amazing customer service .”

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Posted 3 years ago

“Natalie was really helpful! Great service.”

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Posted 3 years ago

“I had an issue with my gift voucher and Joel sorted it out very promptly for me. The customer service is 5 star and I know the beers at too!”

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Posted 3 years ago

“Kirsty was superb when dealing with my order. She was helpful, prompt and sorted my issue without any problem.”

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Posted 3 years ago

“So, I decided to give a try to Beer52 and here is my honest experience of it. I have rather specific taste in terms of beers and out of the case there were a few I didn't like. However, I guess that is rather normal if you do have acquainted taste. It was really fun and exciting to discover plenty of beers that I hadn't heard of and really made my mouth water (pun intended). So overall, it is a very good value experience. I had a chat with someone on the customer service (Claire Graham) and that made my trust and love for the company even more. Not only just friendly, as that's what the job requires in a way, but actually very knowledgeable and passionate about beer too. My understanding is that it is a small company based in Scotland and personally I love supporting such businesses. The absolute plus side of the experience for me is that with every monthly case you get a little magazine from a specific city/region with tap room recommendation and more. It so happened that the month I was in was about Edinburgh and I had a trip planned to Edinburgh. Gosh, I had such a great time following the suggestions and so did my date 😉. Therefore, my conclusion is, if you are a beer lover and also love travelling, get on it. Happy discovery. Xx”

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Posted 3 years ago

“Loved getting my beer deliveries and accompanying snacks etc., but alas can no longer justify the outlay with my local microbrewery just a stones throw away. Contrary to the anonymous post below complaining about Beer.52’s customer service, my experience when cancelling my subscription was handled by Claire when I rang as per their recommendations. She couldn’t have been nicer. Cancelling was straight forward with no difficulties whatsoever. I’d recommend Beer52 to any craft beer enthusiast.”

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Posted 3 years ago

“Potentially the worst customer service I have ever received. Original parcel was delivered correctly and nothing to complain about, but when trying to cancel it becomes obvious they have no interest at all. I submitted a cancellation request but 2 weeks later i open my door to find a new box. On contacting them I am told I should have refused delivery.... which I couldn't do as they didn't knock. After several back and forth and a long call I am told to send back and they will refund postage on this occasion due to it not being my fault. Parcel sent back but 4 weeks later I am still fighting for the postage refund and being told even though they have the recording of me being promised a refund it's against their T&C's. Absolute bunch of crooks. Don't use if you ever want to cancel at some point.”

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Posted 3 years ago

“Customer service was one of the best I’ve ever dealt with, quick direct replies and a personal response rather than automated. Natalie dealt with my question and was very helpful :)”

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Posted 3 years ago

“Great service! Love our wine delivery along with the free snacks and brochure on the history of the wine. Such a personal experience and great communication from both Joel and megs :-)”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,058 reviews