Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,064 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a wast of time this company is. keep your money and don't deliver your goods. I order on Wednesday 18th March and I am still waiting for the beer do not go near them. the customer service is the worst I have ever encountered. I have emailed, got in touch through their face book page and I had no response. tried ringing not a hope. The delivery company Hermes I can not contact. I had to put 1 star to write this but they should be no star”

Helpful Report

Posted 5 years ago

“Scam company. Don't answer the phone so it's impossible to cancel.”

Helpful Report

Posted 5 years ago

“It's a SCAM, avoid like the Plague or the Corona Virus! It's impossible to cancel! Don't even subscribe or you will have this worry/annoyance for the rest of your life! Let me tell you that the service is good, the beer is good, the branding is spot on, but where it falls short, and I mean, really short is costumer service. Awful! At this day and time, having to call to cancel is the most retrograde decision they have made as a brand, even worse when the line doesn't work, it either doesn't connect or cuts off right at the middle forcing you to call again, repeating the whole process. The worse is probably the emails been ignored, that has to be the worse, as I use an email tracking software I can see when, where and who has opened my emails, all of my emails have been read and completely ignored. This company has something good on their hands but have decided to turn it into a scam to con people. Now, please have some decency and cancel my account and also the account of so many others that are complaining on Trust Pilot and in other review places.”

Helpful Report

Posted 5 years ago

“It's a scam”

Helpful Report

Posted 5 years ago

“After the free sample you have to call them to cancel subscription but no one is answering and there is annoying guy talking bs on a record just to make people hang up the phone.. Beware of these scammers!! If they gonna charge me im gonna take legal actions against them”

Helpful Report

Posted 5 years ago

“Be careful they are thieves!!! They stole my card details and took 34£ every month for 4 months! But your beer from shop it’s better, con artist company ! I hope it helps others”

Helpful Report

Posted 5 years ago

“I ordered their promotional offer on the basis i could cancel after the first box as I wanted to try the service first without being stuck in a contract. I found out that I had to call them to cancel, which is odd and certainly would put a lot of people off cancelling. Once I waited on hold for over 10 minutes (this is definitely a further tactic they use to scam people), the man on the phone was incredibly aggressive, tried to guilt trip me with COVID-19 to staying on the subscription calling me demeaning names for trying to cancel and then had the cheek to try to up-sell me to my second box! Having wasted my time, had terrible customer service and questionable company ethics, I would wholeheartedly recommend staying away from this company.”

Helpful Report

Posted 5 years ago

“If only I had read the reviews before putting in my order. Beer52 readily accepted my £132 for six months of beer delivery, but when none arrived despite repeated requests ,l have given up, and like the majority of other customers, I realized it was just futile. This is a scam company, avoid at all costs. Hope they get their just desserts.”

Helpful Report

Posted 5 years ago

“I joined for an offer in July 2019 and the suspended my account until December 2019. I got no email or message to remind me the account was active again so I had alot going on then my husband is disabled and was very sick in December as we're my mum and dad I forgot about Beer 52. Then money was taken out of my bank without my permission for beer I never ordered so my bank opened a dispute to try and get it back but closed the dispute on the 28th of January as beer 52 refused to refund even though I had refused delivery of the beer and they had their beer back. So I had no beer and no money !! Weeks on they know I've involved trading standards they know they have breached their contract and the law is clearly on my side and but they refuse to give me the money or beer I paid for saying their system is saying there's still a dispute which they know is not true as I've twice sent emails with pics of the bank letter saying the dispute is closed and when I asked for the beer I paid for they said because your account is closed they can't send me my beer. I can they made me physically il, whilst dealing with a sick family and being a full-time carer for my husband they acted like I was the one in the wrong and that they had the right to MY MONEY AND MY BEER and I be left with nothing after the last call I was begging in tears for them to just send my beer if they weren't sending my money they said we'll see what we can do!!! I would have to take them to small claims but I can't risk my health getting worse. I hope your proud of yourself Beer 52 for picking on and upsetting a woman who did nothing wrong 😡😡😡😡”

Helpful Report

Posted 5 years ago

“This is a scam company, avoid at all costs. We are 7 days on, still no beer, and trying to get through to the telephone number is a time consuming experience! Once you get through you are met with an aggressive Customer Service team who are extremely patronising, their goal being to make it as difficult as possible to cancel! Avoid like the plague!”

Helpful Report

Posted 5 years ago

“I recieved a voucher from these scammers through a purchase on ebay,i paid 4.95 for 10 free beers and it said they would be delivered within 2 working days,7 days on and 2 emails later (with no reply) no beer i have requested they refund my 4.95 postage and cancel my membership as i cant get through on the phone,i have cancelled my bank card so the scammers cant charge me anymore avoid these jokers a case of if it seems to good to be true it IS,i have also reported them to trading standards and they informed me "Yes we are all to aware of this company"”

Helpful Report

Posted 5 years ago

“Avoid them. Their terms and conditions require that you PHONE them (not email / web etc) to cancel. If you try to phone them, they don't ever answer as others have noticed. This behaviour is shady at best.”

Helpful Report

Posted 5 years ago

“Awful company that employs incredibly predatory business tactics, even when you're no longer a customer. Signed up in 2018 - received crates monthly for around 6 months. Decided to cancel my subscription as it was quite expensive. Unfortunately, this terrible business makes it incredibly difficult to unsubscribe - making you wait on hold for hours to speak to a "business representative". They will then try everything in their power to keep you subscribed. I have now been unsubscribed for over a year, but still to this day receive emails AND texts from Beer52, sending me special "offers" trying to entice me back. This is after MULTIPLE requests from myself, asking for my details to be removed from their email/text lists. It is a shame, as the beer was good. However their awful, awful business tactics have left a very sour taste in my mouth. Now every time I hear someone mention Beer52, I always make sure to share with them my experience I had been through. SAVE YOURSELF THE TROUBLE AND FIND A LESS PREDATORY BUSINESS TO BUY YOUR BEER FROM.”

Helpful Report

Posted 5 years ago

“Twice I have received emails to say the beer is on its way and when it didn't arrive after a couple of days, I contacted them to see where it was. It turns out it was still in the warehouse and I was told it would be delivered "as soon as possible", which is not reassuring. Pity about the terrible service as the beer is good.”

Helpful Report

Posted 5 years ago

“Their website directly lies by telling you you can cancel anytime. Then once you're signed up, you can suddenly only cancel by phoning during work hours... On a number that is barely ever answered...”

Helpful Report

Posted 5 years ago

“Unfortunately I too have had a poor experience. Only ordered a 'one off box' for my partner in December for a Xmas present as had a free code (paid postage) that took 5 days to deliver. Then Randomly had £24 taken from my account on 7th Feb, thinking that I hadn't subscribe. Managed to phone them and cancel my subscription no problem just over a week later, thinking I would of recieved the other box by then anyway. Never recieved anything so phoned them again 20th Feb and they offered me a refund but was told it would take 5-10days for the refund. Not sure why it would take that long! Will wait a week to see if refund recieved before phoning again! Very disappointing.”

Helpful Report

Posted 5 years ago

“This is a scam! They do not deliver the beer they promise and once you have signed up there is no way to cancel as they do not answer the phone or respond to emails. The only way to get out of this is to cancel the credit card you have provided to them and/or report them to you credit card provider for credit card fraud.”

Helpful Report

Posted 5 years ago

“It took a month for my order to arrive. They sent me 3 cans instead of 10 and charged me £37. Struggling to get a refund. Stay well away.”

Helpful Report

Posted 5 years ago

“Great product let down by dreadful service, non deliveries twice then promised it would be with me in the next 3 days , 5 days later told it was still in the depot waiting to go out. Never again will I order from this company.”

Helpful Report

Posted 5 years ago

“Absolutely ruined my New Year as I have anxiety and was taking my box to a party and as I had no alcohol to take it made me feel unable to go so I spent New Year alone emailed them about this multiple times...got an 'apology' yeah thanks”

Helpful Report

Posted 5 years ago

Beer52 is rated 4.6 based on 5,064 reviews