Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid! Avoid! Avoid! No box, no reply to emails or social media. I keep trying to call, however I keep getting disconnected before I can speak to anyone.”

Helpful Report

Posted 6 years ago

“'ve had a very disappointing experience with Beer52. I ordered an advent calendar and then called within hours of the order to cancel it but was told it had already been dispatched and that I would have to wait for it to arrive, return it at the post office, and pay for the return shipping. I brought the package to the Royal Mail office the day it arrived to send it back and the employee there told me I wouldn't need any other documentation as it had been scanned in. I contacted the company to let them know it had been returned at the first person I spoke to said it was fine and I would be refunded and then I received an email from a different person saying that I would only be refunded if I had proof of postage, which I did not. It has been almost a month since I sent the package back and somehow it has not been received, not sure how a huge box of 24 beers can go missing. I have continued to have inefficient and disappointing with multiple Beer52 staff and they have essentially said there is nothing they can do so I am now out 70 pounds and have no beer to show for it. I understand that it is not the company's fault if Royal Mail lost or broke the parcel but given my sincere desire to cancel the order and my consistent communication of that fact, I would have thought that I would be offered a refund. Will not be buying from Beer52 again and will not be recommending it to others.”

Helpful Report

Posted 6 years ago

“I have subscribed following an offer of free beer after ordering comedy show tickets for my Sons Christmas present. Beer52 have taken money from my account and NO BEER, have emailed them no response. Another scam on the internet by an unscrupulous company. Rip Off Britain”

Helpful Report

Posted 6 years ago

“Appalling customer service. Kept on hold for over half an hour. How can any commercial enterprise think that's a good way to treat a customer? Then got through to Carmen who couldn't have been less bothered about my wait and was so rude. Subscription cancelled. I'd say avoid.”

Helpful Report

Posted 6 years ago

“Your sales man wouldn't take no for a answer, to get rid of him as I had a night out, I told him to get in touch nearer Xmas so instead of getting in touch with me he took money out my bank account and sent me the beer which is not very nice. The last time I got beer from you I could, t give It away. I recorded the calls so get in touch or the daily record will get back to you about the hard sell and ignoring what I have said to you. I'm sorry you're sales people are so bad. Please get back to me ASAP. I don't want to take this any further.”

Helpful Report

Posted 6 years ago

“Placed a one off order with a Wowcher voucher and paid for delivery. After a week with no dispatch email I called to at first be hung up on and then to be told that a replacement would be sent that day so that I wouldn't be waiting any longer. Another week and still no delivery. They have scammed alotnof people out of money this Christmas and are deleting complaints on their Facebook page to hide!it! Avoid!!!!!”

Helpful Report

Posted 6 years ago

“Payment taken over 3 weeks ago. First delivery lost in transit. Replacement sent out apparently but Royal Mail have no record of the fictitious tracking number provided by beer52. So many phonecalls and endless queues listening to beer52 propaganda patting themselves on the back and upbeat swing music on an endless loop before being cut off or put through to customer disservice who hang up without speaking. Emails are ignored aside from sending a generic and unhelpful automated response acknowledging receipt of my emails. Disgraceful, dishonest and appalling to deal with. AVOID.”

Helpful Report

Posted 6 years ago

“Been waiting 11 days for a case apparently despatched for next day delivery. A wall of silence greets my enquiries.”

Helpful Report

Posted 6 years ago

“Really poor service and rude customer service. 2 weeks late delivery, which was blamed on Royal Mail. However, they never replied to emails and cut off my phone call. A real shame - it might appears that company has expanded fast and can't keep up.”

Helpful Report

Posted 6 years ago

“This is a scam. Appalling customer service for a product which is very hit and miss. I did not enjoy my last box and so cancelled my subscription. I received a confirmation email for the cancellation, however the next month I was still charged and new beer delivered. I queried this and was advised that i could return the beer at my own expense. I explained this was unacceptable and despite chasing emails have not heard back for the past 3 weeks...”

Helpful Report

Posted 6 years ago

“This appears to be a scam. Appalling customer service for a product which is very hit and miss. I did not enjoy my last box and so cancelled my subscription. I received a confirmation email for the cancellation, however the next month I was still charged and new beer delivered. I queried this and was advised that i could return the beer at my own expense. I explained this was unacceptable and despite chasing emails have not heard back for the past 3 weeks...”

Helpful Report

Posted 6 years ago

“Do not sign up!!!! They will take your money and not deliver. Very overpriced anyway but that’s assuming you get anything at all. Very hard to unsubscribe as they try to block access to any method of unsubscribing. They don’t answer phones and cut you off. They don’t respond to emails they don’t respond to FB messages. They ignore comments on their own website messaging service. It took days of effort to get through to them and I’m still out of pocket with nothing to show for my money. Avoid at all costs. Much better options are available.”

Helpful Report

Posted 6 years ago

“Terrible, impossible to get through to them over the phone waited over 40 minutes to unsubscribe, ended up ringing the bank instead to cancel. Taken £75 and only seen 1 case and its delivered through Hermes which is a nooo gooo. Not even worth it ordering from here amazon does the same for cheaper and you and buy then when and whenever you want!.”

Helpful Report

Posted 6 years ago

“Been on hold for over 20 mins trying to cancel my subscription. Wish I had read these reviews before signing up for the trial...”

Helpful Report

Posted 6 years ago

“having gone through the excrutiatingly difficult process of cancelling the membership; let me comment on the product. Beers from Korea and Scotland? I love Scotland and enjoyed my time there, but they are not famous for it. Korea? I hope to God I never have to drink this stuff again! It was foul and left a nasty taste in my mouth! Scottish beer wasn't far behind in terms of quality!”

Helpful Report

Posted 6 years ago

“Avoid avoid avoid. They take money and don't deliver items then argue when you ask for refund. Avoid.”

Helpful Report

Posted 6 years ago

“Beer ordered but never delivered and then no replies to emails, messages or calls. Automated messages stating I cant cancel my subscription until the beer is received. Still waiting 10 days after ordering. Do not trust this company.”

Helpful Report

Posted 6 years ago

“Cancelled 3 months ago as beer overpriced. Still taking money from me. AVOID THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 6 years ago

“Bad faith - Avoid! Infuriatingly hard to unsubscribe, intentionally sandbag you to keep you subscribed.”

Helpful Report

Posted 6 years ago

“AVOID AVOID AVOID! I wish I had read the reviews before I ordered my 'free case, just pay postage' deal. Signed me up automatically to £24 a month, not even worth it. Didn't think it was a problem until I had to keep calling and calling and calling to unsubscribe! Get with it Beer52, unsubscribe online or stop scamming people. Very unprofessional and awful sales techniques to try and keep you on board.”

Helpful Report

Posted 6 years ago

Beer52 is rated 4.6 based on 5,070 reviews