Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,068 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a scam! They do not deliver the beer they promise and once you have signed up there is no way to cancel as they do not answer the phone or respond to emails. The only way to get out of this is to cancel the credit card you have provided to them and/or report them to you credit card provider for credit card fraud.”

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Posted 5 years ago

“It took a month for my order to arrive. They sent me 3 cans instead of 10 and charged me £37. Struggling to get a refund. Stay well away.”

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Posted 5 years ago

“Great product let down by dreadful service, non deliveries twice then promised it would be with me in the next 3 days , 5 days later told it was still in the depot waiting to go out. Never again will I order from this company.”

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Posted 5 years ago

“Absolutely ruined my New Year as I have anxiety and was taking my box to a party and as I had no alcohol to take it made me feel unable to go so I spent New Year alone emailed them about this multiple times...got an 'apology' yeah thanks”

Helpful Report

Posted 5 years ago

“Ordered free trial on 07/01 with next day delivery and now it is nearly Feb and I have still received nothing. Website makes it impossible to cancel and nobody answered the phone when I called. I'd love to leave a review of the beer itself but whether or not it is ever going to arrive remains to be seen. Very disappointing and outraged at the idea of spending nearly £30 a month on this.”

Helpful Report

Posted 5 years ago

“Do not sign up! You can’t cancel the subscription online they hold you to ransom by making you call to cancel but here’s the catch...they don’t answer the phone, ever. So you have to get your bank to block further payments. I hate beer52!!”

Helpful Report

Posted 5 years ago

“Takes at least 10 minutes to get through to somebody, when I did they said I couldn't cancel as the account wasn't in my name despite it being my payment card (I sent it to a friends address), I was then advised to change it online which I did. When I got through again they had their system had not updated and I still couldn't cancel - not my problem. When questioned how long it takes to get through to somebody they said 2 had called in sick - again not my problem and I've tried calling various days. Both customer advisers were rude and unhelpful, dont use!”

Helpful Report

Posted 5 years ago

“An absolute shambles of a company. Poor communication - 6 days and counting to respond to an email Can be contacted by phone if you ring between 9-5 on weekdays and are prepared to sit on hold for ages My wife bought me a gift card - no sign of the beer, no tracking number and they refuse to give me a refund. This is a scam - do not give them your money”

Helpful Report

Posted 5 years ago

“Very poor customer service. You either do not get a reply or get a delayed one. The beers are good but delivery is inconsistent. I did not receive a December order (but was charged for it) and was not told why for two weeks. A 'complimentary' box was sent out but this was not received either, and turned out to be a replacement box not a complimentary box. To date I have paid for three boxes and received two, but should have received four! I also have a code for a free box for signing someone else up, but cannot claim it as 'they are out of stock'!”

Helpful Report

Posted 5 years ago

“Slow customer service. Cannot cancel on line. This is certainly not no obligation as advertised. DO NOT SIGN UP FOR THEM - you will be locked in forever.”

Helpful Report

Posted 5 years ago

“Beer 52 is a scam. See the previous reviews. They take your money and have not delivered a single item. They need to be arrested for definite. I hope they get what’s coming to them”

Helpful Report

Posted 5 years ago

“AVOID!!! I used beer 52 as a received a voucher to receive a case and pay for delivery only and then you are able to cancel subscription. Received one case, half full, £5.95 delivery charge taken off. Tried to cancel subscription through emails and was advised this had been cancelled. I was unable to login using email, facebook and google. A further 2 payments have come off for £24 each and after emailing company I am still awaiting a response! £54 out of pocket for a few tins and a couple of bottles!! AVOID at all costs!!!”

Helpful Report

Posted 5 years ago

“Not sure whether these people are dishonest or merely incompetent. Ordered a box on 2 December. It's now 31 December, and have had no beer. It takes about 40 minutes on hold to get through to them on the phone. I've phoned four times to ask about my delivery, and they provide a variety of excuses and promises - most recently that my beer would 'definitely' be delivered on 23 or 24 December. I'll phone them one last time if/when their office reopens after the holidays ('we're currently closed until December 27' - it's the 31st you muppets) to try to get my money bank, but will then report them to my bank as fraudsters. They don't read your emails.”

Helpful Report

Posted 5 years ago

“The people behind this company need to be arrested. It is a SCAM! Do not use this company. You pay for beer which you don’t receive, and then you can not unsubscribe without a full day on the phone. Never again. These people are criminals”

Helpful Report

Posted 5 years ago

“Definitely avoid this Company! Beer not delivered on date advised by email. Impossible to cancel subscription as no one answers the telephone - tried several times & was on hold 15+ minutes listening to music & adverts. It’s a scam!”

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Posted 5 years ago

“Very poor customer service product completely different from what's advertised and miss leading.”

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Posted 5 years ago

“AVOID THIS COMPANY! worst customer service I’ve ever had. Basically impossible to cancel subscription. Still waiting on my last order, was due on 14th Dec, it’s not 23rd!”

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Posted 5 years ago

“Worst Company ever. Never ever answers the phone, after 45mins they then "transferred" me to another team. Nope they just put me on hold again. No one answered. Terrible company.”

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Posted 5 years ago

“Avoid! Avoid! Avoid! No box, no reply to emails or social media. I keep trying to call, however I keep getting disconnected before I can speak to anyone.”

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Posted 5 years ago

“'ve had a very disappointing experience with Beer52. I ordered an advent calendar and then called within hours of the order to cancel it but was told it had already been dispatched and that I would have to wait for it to arrive, return it at the post office, and pay for the return shipping. I brought the package to the Royal Mail office the day it arrived to send it back and the employee there told me I wouldn't need any other documentation as it had been scanned in. I contacted the company to let them know it had been returned at the first person I spoke to said it was fine and I would be refunded and then I received an email from a different person saying that I would only be refunded if I had proof of postage, which I did not. It has been almost a month since I sent the package back and somehow it has not been received, not sure how a huge box of 24 beers can go missing. I have continued to have inefficient and disappointing with multiple Beer52 staff and they have essentially said there is nothing they can do so I am now out 70 pounds and have no beer to show for it. I understand that it is not the company's fault if Royal Mail lost or broke the parcel but given my sincere desire to cancel the order and my consistent communication of that fact, I would have thought that I would be offered a refund. Will not be buying from Beer52 again and will not be recommending it to others.”

Helpful Report

Posted 5 years ago

Beer52 is rated 4.6 based on 5,068 reviews