Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,068 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointing that they make you call up to cancel the subscription. Obviously a ploy to try and keep people on. Sadly lost my job and had to return to Aus so wasn't really on my mind to call up and cancel. I called up immediately when I saw the next payment on my credit card, had to be on hold for 10 mins calling from Australia then was told they couldn't cancel the order that had just gone through as it already left the warehouse. My first order took a long time to get to me so I highly doubt that. Overall great concept but disappointing customer service.”

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Posted 5 years ago

“Beer is ok but overpriced and cancelling is a nightmare. Don’t touch”

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Posted 5 years ago

“The service is great in every way, but the lack of any online cancellation makes you constantly mindful of cancelling! Should you want to stop and resume for any length of time over a month this is just impossible. If they could make an online cancellation it would be 5*. It's simply unnecessary to force the customer to call you, and a pitiful attempt to force people to stay.”

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Posted 5 years ago

“Signed up to the subscription was looking forward to it and after 14 days still not received so cancelled the subscription”

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Posted 5 years ago

“They've turned off the phone lines so how are you supposed to cancel? I've been trying for a whole week now and nothing. This is illegal and I'm planning to report it to trading standards as intentionally creating a system where cancelling the subscription is near enough impossible. AVOID AT ALL COSTS”

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Posted 5 years ago

“Cons is probably the nicest thing to describe them as. Overpriced supermarket(?) beer, awful customer service(impossible to get through to) they give you credit towards purchases when you device to leave and the explanation it “ oh you have credit on your account but you cannot see it on your account until you phone us and ask” PLEASE ABOID”

Helpful Report

Posted 5 years ago

“They make it imposible to cancel. You have to ring a number noone appears to be picking up. Unethical and pathetic, a complete con!”

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Posted 5 years ago

“Disgusting trash company. Make it an absolute chore if not outright impossible to cancel your subscription. You can subscribe and give them money in about 30 seconds online but it is taking 3 months and counting of calling to constant wait queues to cancel. Emailed several times - no response whatsoever. No indication when or what date they will take the money from you account, it can vary but it is almost always 1-4 days BEFORE the due date for payment. If you suspend your account for a few months due to something like.... a global pandemic - they will reinstate your orders without so much as a courtesy email. Vile, greedy business practice. Beers are fine but if they don't come in a beat up old dirty box - they're not worth associating yourself with these vultures anyway.”

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Posted 5 years ago

“Honestly I can’t give this company a bad enough review. I tried SEVERAL times to cancel my subscription, over the phone (couldn’t get through), via email, via Instagram DM and through Facebook messenger and no one got back to me. Payment for the subscription was due to go out on 9th and they took it out on 7th instead. The payment has now gone out. After publicly shaming them across social media for their awful customer service, they finally got back to me and said the only way I can get a refund is if I send the beers back and pay for postage myself. They except me to stand in a queue in the post office for half an hour, with two children, to send back their disgusting beers. Avoid this company like the plague”

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Posted 5 years ago

“Good product, but I too, agree with all the messages here about the issues with cancellation. You cannot cancel online so I telephoned this afternoon as I don't want to pay for a monthly subscription. I was on hold for 10 minutes, and politely explained on the phone that I was disappointed that the cancellation wasn't easy. Once the subscription was cancelled the guy put the phone down on me. I never EVER leave bad reviews, but due to the bad customer experience here I would highly recommend that its not worth the hassle. : /”

Helpful Report

Posted 5 years ago

“WARNING DO NOT SIGN UP, Terrible customer service, They make it nearly impossible to cancel your subscription, they answer Twitter messages, (surprise) but then don’t answer calls or emails hoping you hang up and go away. Greed will kill this company”

Helpful Report

Posted 5 years ago

“Signed up to a free trial only having to pay P&P. Now see that I’m getting a standing order, which I did NOT sign up to. Shocking way to conduct business. Absolute scam”

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Posted 5 years ago

“make impossible to cancel”

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Posted 5 years ago

“Beers OK, but feel slightly overpriced. Unfortunately like many subscription businesses, they make it difficult to cancel and you have to call them direct - when I have tried this 4 times, I simply get a 'we are busy, try another time' message. If you cannot meet call demand, it is highly unethical to still force people to call for a cancellation. Unfortunately I can't recommend this brand to others as a result!”

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Posted 5 years ago

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Posted 5 years ago

“Customer service awful. They do not speak to you on the phone. No acknowledgement or return e:mail . Given up.”

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Posted 5 years ago

“They don’t deserve any stars... I don’t care what their very expensive beer is like, their customer service is atrocious. Membership happens without clear indication and unsubscribing seems to be impossible.If anyone has actually managed to unsubscribe... please tell.”

Helpful Report

Posted 5 years ago

“Impossible to cancel! Total scam merchants. Please Avoid. They're giving random discounts all over and not giving any indication that you're subscribing to them.. It is hard to cancel later, please be careful.”

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Posted 5 years ago

“Very difficult to cancel. I called in January to cancel and the subscription has restarted in April. Very dishonest of them. Can’t cancel via email and have to call. Terrible customer service.”

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Posted 5 years ago

“ZERO stars. Impossible to cancel! Total scam merchants. Avoid!”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,068 reviews