Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beer52 do not allow you to cancel your subscription via their website, instead they suggest you call a number and also inform you that you will have to wait 15-20 minutes to speak to an operator. I would avoid.”

Helpful Report

Posted 5 years ago

“Beers are OK but they make it deliberately very hard to cancel. Very dishonest and sleazy. Had to wait 25 minutes in the telephone queue, whereas to sign up took 2 minutes online. Plenty of time to review them then...”

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Posted 5 years ago

“I placed a one off order on 5th May and still waiting for beer or a refund now on 4th June. Customer service has been appalling, taking well over a week to get a reply and my request for a refund has been ignored. Careful your money is at risk!”

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Posted 5 years ago

“Stay AWAY from these fraudulent scumbags. They steal money unauthorised from peoples accounts”

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Posted 5 years ago

“scam, have to call to cancel, and wait in 30 min queue”

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Posted 5 years ago

“While I have no problem with the service itself, and their introductory offers are very generous, they make it difficult to cancel your subscription and have various subtle means of making you feel bad about cancelling. I suspect this is deliberate, and it's quite cynical.”

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Posted 5 years ago

“Incredibly difficult to cancel subscription, clearly by strategy.”

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Posted 5 years ago

“The company who delivered my parcel left it on the doorstep without notifying us that it was there. A child could have got a hold of it or anything.”

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Posted 5 years ago

“Ordered my beer and after a week it still hadn't arrived. An email told me to check my delivery reference number (that I hadn't received). Now trying to cancel my membership and constantly kept on hold. They are a nightmare to contact and a shambles to sort out your order, I have ordered things from abroad that have turned up quicker. They don't answer the phone so I have had to resort to leaving a bad review to give them a kick in the bum.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. I’ve been waiting 4 weeks for my beer. Lots of false promises from their team and no beer. I’d love to add a photo but I’ve got sod all.”

Helpful Report

Posted 5 years ago

“Our first box contained mostly beers I could pick up from my local Tesco. Decided to cancel, after not being able to on their website, phoned up and was put on hold for 30mins. They were very short with me, and started chatting back. Finally managed to cancel and they just hung up. No goodbyes or thank yous. Definitely won't be going back.”

Helpful Report

Posted 5 years ago

“Total scumbag business tactics. Any service that requires you to cancel via phone is making it actively hostile to do so. I was furloughed so wanted to cancel my subuscription, low and behold you have to call them - apparently buttons that order things are easy, ones to cancel are not. Called them and got played an automated message informing me that they were too busy to reply. Accessed my online account, and as if by magic there is a button that allows you to defer you subscription a month, but not cancel it. Cute. A month has passed and I've now received an email to say that my next case is on it's way. My fault for not cancelling I've had other things to worry about lately. Of course if I could have cancelled by subscription via the site I would not be writing this review, but hey their scumbag tactics have netted a payment from me this month. I am sure I'm not alone. Not impressed.”

Helpful Report

Posted 5 years ago

“Terrible service been waiting a month for delivery! Contacted them after 2 weeks and was told they would have a replacement box to me by the weekend 2 weeks on still nothing. Asked several times over email for a refund but still haven’t received one. Definitely won’t be using again!!”

Helpful Report

Posted 5 years ago

“Terrible service took payment for beers 4 weeks ago and I still haven’t received my box. Rang after 2 weeks and was told I would receive a replacement box by the weekend another 2 weeks on and I still haven’t received anything. I’ve asked for a refund several times either to have my request ignored or to be told to wait another 48hrs. Very dissatisfied will definitely not be using again!!”

Helpful Report

Posted 5 years ago

“Worst service, over month and still waiting for a box of beer to get delivered. Get told that it has been delivered when I know for a fact it hasn't. If you want a beer subscription go anywhere else. Been with them over 4 years and loyalty means nothing to them. Don't waste your money and time with them”

Helpful Report

Posted 5 years ago

“I like to pride myself on being open to try different beers, these cans were pretty much 80% fizzy water with car air freshener taste. There was a harviestoun porter that was the only drinkable one in the box I kid you not, both me and my son tipped 5 down the sink”

Helpful Report

Posted 5 years ago

“Figured i would give the subscription cluib a try.... what a terrible idea that was! First the box was sent with the WONDERFULLY rubbish myhermes... who promptly delayed my parcel.. I am yet to actually receive it. I'm sure the beers themselves are nice enough and the ability to select mix or light beers was nice (cant stand stouts etc) that earned them a star... However when i then went to cancel i found out you cant do it on the website! you have to phone a number which has no queuing system and is constantly busy. TERRIBLE service, its 2020 subscription management should be done online, if every other company out there can do it why not beer52? Because they know people will give up and just keep paying thats why.”

Helpful Report

Posted 5 years ago

“Couldn’t cancel my subscription online, rang up Beer52, dealt with an extremely rude member of staff on the phone who at the end said ‘thanks for nothing matey’ and then hung up before I could say anything to him. Contacted Beer52 to complain, received a message telling me they would look into it and that is all I’ve heard, not even an apology from the company or individual who thinks it’s acceptable to speak to customers like that! The beer is very overpriced as well, £24 gets you 10 small cans of beer...”

Helpful Report

Posted 5 years ago

“I have just dealt with Beer52 for a cyber beer festival they had organised. This event had the foundations to be absolutely superb, however it couldn’t have went much worse. The customer service I received has been nothing short of atrocious. My beer for the festival was not posted until 15th April despite previous claims all orders would be posted on or before 13th April. Upon contacting Beer52 on three separate platforms including, email, Facebook messenger and Instagram messenger. I got no response on any platform from anyone in Beer52. The first response I received was after the event and the response was very unsympathetic. They did not assure me that I was dealing with a company that values their customers. I will not order from this company again & would recommend other to avoid at all costs.”

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Posted 5 years ago

“Impossible to cancel subscription on line firm insists on telephone cancelling”

Helpful Report

Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews