Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,068 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,068 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cancelled in June, received written email confirmation of the cancellation, yet the last two months I've been charged and received the boxes. I contacted them in July after the first one and sent multiple emails and calls were ignored. Now they are offering a good will gesture refund of £5 or else I have to pay for the return of the boxes and then request a refund! Madness!”

Helpful Report

Posted 5 years ago

“Delivery never arrived. Was charged for beer that was possibly left in the street. Why didn't the couriers simply ring the doorbell? I have a ring system so know when there is a delivery. Beer has disappeared. Very poor service”

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Posted 5 years ago

“After cancelling my subscription, going through loads of internet pages and then having to ring I received an email saying "Wohoo your beer is on it's way". I phoned up immediately to say I had cancelled but was told because I can't prove i called, the subscription was still active. Why is the onus on the customer to prove they phoned rather than on the company to prove they didn't? They wanted me to provide a screen shot of the number dialed from my phone, as my number is hidden their end so they can't see it. But my records don't go back that far. Why on earth can't Beer52 take an email or online cancellation? So we, the cherished customer, have a record of the cancellation. It seems to me that they are behaving underhandedly to keep their subscriptions. My advice to potential customers is don't sign up unless you are willing to sign up for the rest of your life!”

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Posted 5 years ago

“awful company took me 3 attempts to cancel my subscription and got charged for 2 boxes after I had asked to cancel my subscription.... still waiting for a refund”

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Posted 5 years ago

“Terrible customer service. It's now been 2 weeks and I still haven't got my order.”

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Posted 5 years ago

“I used the Beer52 service for a couple of months and then cancelled my subscription. Three months later I see they've charged me again out of the blue. I complained and got a response to say, "we listened to your cancellation call and he told you he had a credit on your account that would expire"...why on earth does this mean they charge me again!? "We'll allow you to post it back but won't cover the return postage costs"...what on earth? So you can charge me without authorisation months after I cancel the service, then tell me you won't even refund this new charge or organise the return. A disgraceful joke. Won't go near this company ever again.”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Honest what a shambles of a service! I decided to give their subscription box a go. I am vegan so chose light beers only. I received dark beers containing milk (not a great start but mistakes happen). Their response was simply "we'll give you £5 off your next box". So not only have I paid for beers I can't drink, but they refused to ship me out any replacements!? They then proceeded to ignore my emails and eventually replied to say they had cancelled my subscription. Do not waste your money on this company!!! Yes the beers are fun, but they will not sort out any issues for you. They are only interested in how they can continue to make money.”

Helpful Report

Posted 5 years ago

“Tried to cancel. Ater taking me through 4 pages onn their website it said I have to ring to cancel. Put on hold for 10 minutes then patched through to another customer trying to cancel. Absolute scummy company trying to stop you cancelling so they can blag your money.”

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Posted 5 years ago

“Shame I can't give 0 stars. Incredibly rude and unhelpful staff. Really long delivery time and for the name "Beer52" you get a lot more ales than beers. Tried to cancel my subscription and they were so rude, talking over me and not caring about my situation. AVOID AT ALL COSTS.”

Helpful Report

Posted 5 years ago

“What a joke that you have to phone to cancel only to wait 1 hour plus in the queue. Honestly no words if I could give 0 stars I would.”

Helpful Report

Posted 5 years ago

“Really poor customer service. I received a box with 2 smashed bottles.This was blamed on the courier and no apology or refund. I'currently trying to cancel subscription which is impossible as they will not answer the phone. Very unprofessional-Avoid!!”

Helpful Report

Posted 5 years ago

“This product is not suitable for purchase as a gift. I ordered a 6 month subscription for my father in the UK. It seemed to be going relatively well, despite being able to give them limited/no preferences information, so he couldn't specify that he doesn't drink stouts, which went to friends. At the end of six months, I discovered on the website that I needed to call to cancel (from Australia, and was on hold for 15 minutes). I was then told that they needed to speak to him to cancel it, despite the fact that I set up the account and it's my payment information. The customer service rep on the phone was uninterested in helping us and just said we should email, saying this happens a lot. He didn't even apologise that this was a pain for us.”

Helpful Report

Posted 5 years ago

“Awful customer service over the phone! I got hung up on because I wanted to cancel my subscription so I had to phone back and start the process again, and again, the man on the phone was very rude!”

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Posted 5 years ago

“I can't recommend a company that makes it horrendously difficult to cancel. The practice of making it easy to sign up, hard to cancel should be illegal and I'm frankly disappointed a company which can appear 'cool' and does genuinely deliver great beer has such shady practices.”

Helpful Report

Posted 5 years ago

“absolute rubbish customer service, told them i wanted to cancel, still sent beer out !! then told me if i refuse delivery i will be charged, even though days ago i had emailed them cancelling..... Don`t get caught out, shop elsewhere”

Helpful Report

Posted 5 years ago

“Avoid the process to cancel is a two hour wait on the phone - I have tried to cancel / change payment card anything”

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Posted 5 years ago

“Totally shocking. Ordered beer over a week ago and still not arrived! The Courier they used for delivery seems to have lost my order. However no one at Beer 52 seems to want to request a replacement pack of beer even though they concede it has been lost. Customer Service staff do seem friendly but they are not coordinated and noone takes responsibility for my situation or wants to go the extra mile for the Customer which is genuinely disappointing.”

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Posted 5 years ago

“Can't really cancel it seems -- need to call in and wait a looong time”

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Posted 5 years ago

“Frustrating and time consuming cancellation process. £3 for a coke can sized beer, cheaper at the pub...”

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Posted 5 years ago

Beer52 is rated 4.6 based on 5,068 reviews