Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,059 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,059 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Iannis was a legend, helped me cancel after a lil bit of a wait. Was very helpful and understanding. Really nice bloke ☺️.”

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Posted 3 years ago

“Iannis was a legend, helped me cancel after a lil bit of a wait. Was very helpful and understanding. Really nice bloke ☺️.”

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Posted 3 years ago

“I had a great call with the lovely Joel Gutteridge. He was extremely kind and helpful. Thanks Joel!”

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Posted 3 years ago

“Very POOR! They try to make cancelling as difficult as possible also they're t&c's on the site are incorrect. YOU MUST phone to cancel so get ready for a 30min wait! Rip off, Stay well away!”

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Posted 3 years ago

“Joel was really helpful. Would recommend giving this a go is you like craft beers”

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Posted 3 years ago

“Excellent service and very fine beers. Joel was superb in helping with my account. Many thanks. IG”

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Posted 3 years ago

“Excellent tasting beers. Even better customer service by Joel Gutteridge. Honest and friendly helping me resolve the situation I was in professionally and felt very understood. Top bloke 👍”

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Posted 3 years ago

“I'd been very happy with my Beer52 experience so far and had been a customer for a number of years. After moving house recently I remembered a little late that I hadn't updated my address. I logged in to Beer52 and found that my order had been packed, but the beers were STILL with their depot. Awesome - surely someone can get this sorted for me, right? I was told there was nothing that could be done about this now that the label had been printed, in spite of the fact that they hadn't actually left yet. They said that I may be able to contact the courier to re-direct the beers to my new address if I contacted them. Upon calling the courier, I was advised that any change of address outside the postcode area WAS possible but that it HAD to be made by the sender. Hermes were very specific on both occasions I contacted them that the address could be changed only on instruction of the sender. Calling Beer52 again, I am told flat out that there is nothing to be done. No option to get Hermes to return the package, no option to get them to redirect it. I was happy to pay any additional costs incurred. Whilst I accept that I updated the address late in the day, I am disappointed by the conflicting advice, and what seems to be a lacklustre effort to even try to help by reaching out to the courier to see if something could be done. Now my beers will be delivered to my old address an hours drive away. I closed my account following this as frankly, it felt like Beer52 made no effort to try and help by contacting the carrier. The fact that I'd been a loyal customer for several years clearly means little to them. A very bitter end to an otherwise good service.”

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Posted 3 years ago

“Iannis was polite, courteous and dealt with the businesses mistake in a professional and speedy manner.”

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Posted 3 years ago

“Joel was polite, clear and very helpful.”

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Posted 3 years ago

“The beers are amazing, various types - perfect discovery throughout beers world. Extremely professional customer service received from Iannis. Thanks guys!”

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Posted 3 years ago

“First time customer - Ordered a gift box for a family member's birthday. Ordering process was easy and was advised delivery would be up to 3 working days - very happy! 8 days later, the birthday has been and gone and the order still has not been delivered. I have spoken to two customer service reps in the last two days, both were very pleasant however could not explain why the order has not been dispatched and both promised an update from the warehouse the same day, however neither came to fruition. I appreciate there may be issues with couriers in the current climate, but Beer52 should not be advertising delivery times on their website that they cannot fulfil and it should not be up to the customer to chase for updates on their order. I am now waiting to find out if my order can be cancelled (wherever it may be!) and will not be ordering from them again.”

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Posted 3 years ago

“Phoned up today and was pleasantly surprised by how cheery customer service were over the phone, I spoke to Joel Gutteridge and he couldn't be more helpful! Seem like a proper genuine company...and the beer👌”

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Posted 3 years ago

“Great beer and great customer service and Joel Gutteridge in particular shows what customer service is about !!!”

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Posted 3 years ago

“very helpful chap on the line when I called, Iannis could not have been more helpful or understanding”

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Posted 3 years ago

“The beer is delicious and the customer service from Joel was extremely helpful”

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Posted 3 years ago

“Kirsty Cleary Knew exactly how to resolve my missing item very quickly thanks 5*”

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Posted 3 years ago

“Great opening offer with lovely selection. Can't wait to try Karaoke Tears! Unfortunately I'm a slow drinker so rang to cancel further subscriptions. Joel was very friendly and extremely helpful.”

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Posted 3 years ago

“Excellent service over the past year, but time to take a short break. Special thanks go to Iannis Barron for sorting out a short Beer52 holiday. Thanks guys, all the best.”

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Posted 3 years ago

“Tried the free Beer52 trial. Great selection of drinks. Sadly cannot afford a long term membership ATM. Very easy to cancel though on the phone with Iannis Barren”

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Posted 3 years ago

Beer52 is rated 4.6 based on 5,059 reviews