Beer52 Reviews

Name: Beer52
Rating: 4.58

4.6 Rating 5,063 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,063 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Douglas was really helpful, clear about me being able to pause my subscription and followed up straight away with an email confirming our conversation. For a small business, he had a professional approach that really instilled confidence. Many thanks”

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Posted 4 years ago

“He has a very friendly demeanor and was very helpful.”

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Posted 4 years ago

“Douglas Munro helped me through putting my account on hold (which I was unaware was an option) to preserve the discount on my next box when I inevitably re-start my membership - 10/10”

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Posted 4 years ago

“Just very friendly and got a good result for beer52 as I rang with the intention of cancelling. Professional but personable and both of us would have left happy.”

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Posted 4 years ago

“Great Beer, but just bought a Blade machine.”

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Posted 4 years ago

“Great Beer, Great Service.”

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Posted 4 years ago

“Douglas Munro took my call today, and it was to cancel the subscription but what I liked was there was no pushing to stay on board like the website was. I didn’t mind calling and was glad I got Douglas because they understood why I wanted to cancel, and even sent me a follow up email to help with a query I had, which you wouldn’t get from other companies knowing you want to cancel.”

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Posted 4 years ago

“I just spoke to Douglas from customer service who was extremely helpful and understanding in altering my plan. Thank you very much Douglas!”

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Posted 4 years ago

“Douglas was very polite and extremely helpful.”

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Posted 4 years ago

“Great selection of beers and snacks!”

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Posted 4 years ago

“I loved the variety of the beers. Some were very out there like Black Forest Ale!”

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Posted 4 years ago

“Really helpful and understanding. Quality support.”

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Posted 4 years ago

“Douglas Munroe was my advisor and he was so lovely, I get anxious over the phone and he made me feel at ease unlike some services and their employees. It was easy to get through to an advisor and the wait time was minimal.”

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Posted 4 years ago

“I spoke with Angus today and he was brilliant giving excellent customer service. The only reason I am cancelling my order is I purchased before Christmas with a view to having some unusual beers in for my Brother when he visits, current lockdown means he is unable to visit and therefore the orders are not required at this time. I will however be re-ordering when he is able to visit again. Fantastic choice of unusual beers make a fantastic talking point.”

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Posted 4 years ago

“Douglas was really polite and resolved my request quickly.”

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Posted 4 years ago

“I've been with Beer52 for a few months. I don't really drink enough to keep the subscription going, but I wanted to say that the beers and customer service are exceptional. It's felt like a real treat to have such a delicious selection each month and whenever I've talked to the team, they are so friendly - it's been a real pleasure. I wish Beer52 all the best!”

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Posted 4 years ago

“I cancelled my membership today and I had to be strong to go through with it. Angus's friendly voice, polite manner and not being pushy at all made it difficult for me. I think it is a wonderful little company with a very interesting selection of beers and I wish all the best for the future.”

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Posted 4 years ago

“I have spoken to Douglas and attended my queries very efficiently. Enjoyed the beers but found it quite expensive though to be fair it is worth it.”

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Posted 4 years ago

“Douglas was excellent at resolving the situation with mutually beneficial solution over the phone on under 10 minutes - Outstanding. Currently unable to collect during Hermes - The worst courier company out there, completely unobtainable - delivery windows, Douglas has put my subscription on hold till I'm capable of taking delivery again. He even arranged a refund on this one! Exceptional customer service that goes to 11, Douglas, you rock 🌟🎸”

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Posted 4 years ago

“Excellent service, good communication & Angus is an absolute gentleman, thank you!”

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Posted 4 years ago

Beer52 is rated 4.6 based on 5,063 reviews