Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

Questions

Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

Visit Website

Phone:

0131 608 1002

Write Your review

Tell us how Beer52 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely customer service! Would definitely recommend”

Helpful Report

Posted 5 years ago

“Awesome company, great beer, friendly staff. 👌”

Helpful Report

Posted 5 years ago

“Lovely box of interesting beers and great customer service. Thank you!”

Helpful Report

Posted 5 years ago

“Delivery never arrived. Was charged for beer that was possibly left in the street. Why didn't the couriers simply ring the doorbell? I have a ring system so know when there is a delivery. Beer has disappeared. Very poor service”

Helpful Report

Posted 5 years ago

“After cancelling my subscription, going through loads of internet pages and then having to ring I received an email saying "Wohoo your beer is on it's way". I phoned up immediately to say I had cancelled but was told because I can't prove i called, the subscription was still active. Why is the onus on the customer to prove they phoned rather than on the company to prove they didn't? They wanted me to provide a screen shot of the number dialed from my phone, as my number is hidden their end so they can't see it. But my records don't go back that far. Why on earth can't Beer52 take an email or online cancellation? So we, the cherished customer, have a record of the cancellation. It seems to me that they are behaving underhandedly to keep their subscriptions. My advice to potential customers is don't sign up unless you are willing to sign up for the rest of your life!”

Helpful Report

Posted 5 years ago

“Good selection delivered on time during a global pandemic at a good price”

Helpful Report

Posted 5 years ago

“very efficient and friendly service”

Helpful Report

Posted 5 years ago

“What a great BEER experience! I received my first BeerBox for free and could enjoy every single beer. They are all great! I highly recommend everyone at least trying getting the one box for free and if don't like it you can stop the subscription although I believe you won't do that. Every month I receive a new box with 8 different new craft beers and also they always offer me new discount vouchers - SUPER FAST DELIVERY!”

Helpful Report

Posted 5 years ago

“Angus was friendly, professional and a pleasure to deal with. I hope that he gets to enjoy some of this sunshine soon :)”

Helpful Report

Posted 5 years ago

“Excellent quality and really reliable”

Helpful Report

Posted 5 years ago

“The courteous and friendly service and advice. The great variety of beers in each delivery. The completely hassle free acceptance of my cancelation (because I couldn't drink them fast enough - I'm nearly 80 and my wife doesn't drink beer!)”

Helpful Report

Posted 5 years ago

“Angus was very helpful dealing with my questions. Friendly and efficient, how lovely dealing with a happy person on the end of the phone. A rare thing these days”

Helpful Report

Posted 5 years ago

“Such polite service and a pleasure to speak to on the phone. Thank you”

Helpful Report

Posted 5 years ago

“Great customer relations, from start to cancellation. Nothing wrong with beer just too much of it for me, thanks Angus”

Helpful Report

Posted 5 years ago

“The beer is amazing quality and always varied. Excellent magazine to accompany the beers and there is always a tasty snack treat.”

Helpful Report

Posted 5 years ago

“Excellent customer service from beginning to end. Enlist, delivery and cancellation. Thank you”

Helpful Report

Posted 5 years ago

“Excellent product, delivery and customer service from Angus.”

Helpful Report

Posted 5 years ago

“Angus on the phone was very helpful and cheery. I only had to wait about 5 minutes and everything was solved after a couple of minutes of chatting to Angus. I was calling to sadly cancel, not through any fault of beer52 (the beers were great) no hassle though sorted quickly. Nice to speak to a human on the phone and not a robot!”

Helpful Report

Posted 5 years ago

“If you want to expand your beer experience and try something new, this is the thing. I signed up for the free case, which was about £5 for delivery. I'll admit it wasn't really my thing (I think it was a taster), though none of it was un-palatable. The 2nd case arrived when I was away, and my wife put it in the fridge. I've only just looked at it now at it seems a bit better. However I have cancelled my subscription as I have to cut my budget. A bit annoyed I had to ring up to do that (you can pause the subscription for 1 month online). I expected a hard sales pitch and inducements to carry on. However I spoke to Angus (I think), who was very friendly, and we chatted about places in the UK to visit! I probably took up more of his time then vice versa. He cancelled no issues. He did offer 1/3 off the next planned delivery (New York beers which sounded nice), and also asked if I wanted to be kept on mailing list for 1 off offers that don't need subscription. Other than that, nice and easy, with no hard sell.”

Helpful Report

Posted 5 years ago

“Great selection of beers”

Helpful Report

Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews