Beer52 Reviews

Name: Beer52
Rating: 4.57

4.6 Rating 5,070 Reviews

91 %

of reviewers recommend Beer52

Company Reviews

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Metrics

4.6

Based on 5,070 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5

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Phone:

0131 608 1002

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Beer52 1 star review on 17th January 2025

Anonymous

Beer52 1 star review on 30th January 2023

Nicola Hanson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“make impossible to cancel”

Helpful Report

Posted 5 years ago

“Beers OK, but feel slightly overpriced. Unfortunately like many subscription businesses, they make it difficult to cancel and you have to call them direct - when I have tried this 4 times, I simply get a 'we are busy, try another time' message. If you cannot meet call demand, it is highly unethical to still force people to call for a cancellation. Unfortunately I can't recommend this brand to others as a result!”

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Posted 5 years ago

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Posted 5 years ago

“Customer service awful. They do not speak to you on the phone. No acknowledgement or return e:mail . Given up.”

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Posted 5 years ago

“My experience overall was very good. The beer was good quality (not all to my taste) and arrived promptly and in good condition. I decided to cancel and found that this is not possible on-line so I called the number given. They answered after about 15mins on hold and then were very friendly with no pressure to stay. If you like the beers I think it is a good service.”

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Posted 5 years ago

“They don’t deserve any stars... I don’t care what their very expensive beer is like, their customer service is atrocious. Membership happens without clear indication and unsubscribing seems to be impossible.If anyone has actually managed to unsubscribe... please tell.”

Helpful Report

Posted 5 years ago

“Impossible to cancel! Total scam merchants. Please Avoid. They're giving random discounts all over and not giving any indication that you're subscribing to them.. It is hard to cancel later, please be careful.”

Helpful Report

Posted 5 years ago

“Very difficult to cancel. I called in January to cancel and the subscription has restarted in April. Very dishonest of them. Can’t cancel via email and have to call. Terrible customer service.”

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Posted 5 years ago

“ZERO stars. Impossible to cancel! Total scam merchants. Avoid!”

Helpful Report

Posted 5 years ago

“I've been calling them for days to cancel my subscription. This company is dodgy as hell! Avoid like the plague.”

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Posted 5 years ago

“I placed my order and paid, it didn’t arrive. I have left 2 emails to customer service and called several times to try and get through to query this but no response. Terrible service, very disappointed.”

Helpful Report

Posted 5 years ago

“Signed up last 8 days ago on the promise my first box would be delivered the next day. Over a week on and it has still not arrived and complete lack of communication on their part. I have requested a refund but am still awaiting a response. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“We were waiting 10 days for the order to be delivered. When it finally has been delivered, we couldn’t find the package. It looks like it got lost, stolen or not delivered at all. We can’t contact myhermes and Beer52 is not responding to our calls or emails.”

Helpful Report

Posted 5 years ago

“What a wast of time this company is. keep your money and don't deliver your goods. I order on Wednesday 18th March and I am still waiting for the beer do not go near them. the customer service is the worst I have ever encountered. I have emailed, got in touch through their face book page and I had no response. tried ringing not a hope. The delivery company Hermes I can not contact. I had to put 1 star to write this but they should be no star”

Helpful Report

Posted 5 years ago

“Scam company. Don't answer the phone so it's impossible to cancel.”

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Posted 5 years ago

“After the first free box (except the postage), I phoned to cancel. They were friendly enough, I did have to wait on hold for world 15 mins and the operator was determined to try and make me stay. But pleasant none the less.”

Helpful Report

Posted 5 years ago

“I ordered on Sunday and it's here already, extra impressive given the madness going on. The beers look great, can't wait to get stuck in!”

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Posted 5 years ago

“Decent beers in the opening offer- understand people highlighting difficult to cancel membership, but personal experience they were firm in sales pitch but fair with me!”

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Posted 5 years ago

“It's a SCAM, avoid like the Plague or the Corona Virus! It's impossible to cancel! Don't even subscribe or you will have this worry/annoyance for the rest of your life! Let me tell you that the service is good, the beer is good, the branding is spot on, but where it falls short, and I mean, really short is costumer service. Awful! At this day and time, having to call to cancel is the most retrograde decision they have made as a brand, even worse when the line doesn't work, it either doesn't connect or cuts off right at the middle forcing you to call again, repeating the whole process. The worse is probably the emails been ignored, that has to be the worse, as I use an email tracking software I can see when, where and who has opened my emails, all of my emails have been read and completely ignored. This company has something good on their hands but have decided to turn it into a scam to con people. Now, please have some decency and cancel my account and also the account of so many others that are complaining on Trust Pilot and in other review places.”

Helpful Report

Posted 5 years ago

“I signed up to Beer52 late on Thursday afternoon. It is now Saturday afternoon and my beers were delivered by Hermes at lunchtime today. So far no complaints whatsoever and it looks an interesting selection of beers from Ireland. As I'm self isolating, it seemed like a good way to get some interesting beers delivered to my doorstep in these troubled times. I've now discovered this review site and am rather concerned at the number of poor reviews, accusing the company of being a scam and having poor customer service. I'll see how it goes in future. Contrary to what one reviewer this said, this good review is most definitely genuine !!!”

Helpful Report

Posted 5 years ago

Beer52 is rated 4.6 based on 5,070 reviews