“We recently purchased two phones at the Best Buy in Lancaster PA. The salesman, Brandon, lied to us about needing to purchase a specific charger because the current ones we owned would damage the new phones. We found out later this was not true. He also told us if we paid for the phones in full that we would receive 15% back that could be used towards the purchase of these phones. When our statement came, we discovered that it was ONLY to be used on a future purchase. We spoke to the manager about these lies and sales tactics to only push a sale and he said there was nothing they could do even though we were 'misinformed'. We will not be shopping at the Lancaster store again. They are not to be trusted.”
“I have been trying for a week to get a radio bought and installed through best buy, and nothing has been accomplished. I have been to the store three times and can never speak with anyone. Calling is just as fruitless.
This is supposed to be the home of the geek squad, who knows about technology.
Tha is not so with best buy. needless to say, that not only has best buy lost this sale, but they have lost me forever as a customer.
thanks for nothing”
“i puchased fridge from best buy back in April2022 they didn't deliver fridge unt May2022, this fridge started making noise, having warranty means nothing, as I'm informed I'm stuck with fridge, outside 14day return policy...total BS. after several wasted hours of calling, working with different Best Buy member, finally i recieved someone who understood how warranties worked, they call technicians, he stated fridge needs to be returned, called again gor replacement, 2months of waiting, delivery scheduled for August 8th...best buy sends a 3rd party transportation service, these people canceled 3times stating their lift gate doesn't work...why you in business if all of your vendors for delivery have trucks with defective liftgate. 2weeks later they send another 3rd party vendor who doesn't have right equipment to pick up old fridge, and in their attempts damaged my property, now I'm just beyond belief type of service recieved. i then visited manager at best buy store, he tried to help, and my fridge was delivered by geeksquard who have professional knowledge, skills to pick up old fridge, install new new fridge....however after delivery this new whirlpool fridge was a joke, loud buzzing noise coming from inside fridge, louder than my TV freezing food in fridge...and water dispensing with loud noise, control panel unit inaccurate calculation. Back to square one!! i still dont have working fridge...i have a box sitting in my kitchen thats not working, and no refund for all the hassle, waste of time calling for several hours, damage to my walls, floors and chairs, representative hangs up on you after hours on the phone. worst business and they should be held accountable for the worst service provided. NEVER WOULD I DO BUSINESS WITH BEST BUY....SHOULD BE RENAMED TO CRAPBUY...”
“Worst experience for receiving the 4 tvs we bought..Store employees where nice but the scheduling depth can't get it together, worse experience ever, save yourself trouble and go get the tvs at Costco.”
“I tried getting help but, nobody wants to help and they just have a tendency to walk away and have a very irritating approach. I would never come back here.”
“I went to the best buy store in State College, PA
purchased a brand new S22 Ultra Samsung, screen shield, and a couple of other accessories.
1 - Additional $8.00 to put the screen shield on
2 - I asked if they could move my data from the old phone to the new one, sure it will be $40.00 dollars
3 - I asked for a bag so I can put my purchase in it, and they said that 11 cents
I honestly started to laugh, are you kidding me, spent over $14,00.00
wow, never again. I will pass this along to everyone else”
“My daughter ordered a washer and dryer and the people they sent out set it up wrong. Then they sent someone else out and they didn't know how to set it up either. She had to return it. What a waste of and time out of work for nothing.”
“I've been a long time customer. Very pleased with their services and products. So much in fact, I decided to get a credit card. Well, I found out that a certain product was available for pre-order and it's super limited edition. So I pre-ordered it and was super excited. It comes out tomorrow. And yesterday, I got an email saying they're having troubles processing my payment. What? Turns out, when I pre-ordered it, and paid for it, they took it, then reimbursed me a few days later to make sure I could afford it? And apparently that's their process. I was never told until yesterday. Now I have no funds for the product and now I'm going to lose it completely. Insanely stupid system, idiotic rules, and horrible communication. Never has some place I loved became the most hated so fast in my life. I strongly encourage everyone to avoid the store at all cost.”
“I bought an insignia washer Feb. Of 2021 from Best Buy it broke 10 months later in Dec. It took until May 2022 to get a replacement and it broke August 28th. Do not bother with this company. What a horrible product and customer service. Worse experience ever.”
“Decided to buy a phone from best buy. They said my info could be switched to the new phone and was compatible with us cellular. On the new phone I couldn't send or receive messages, and when I called us cellular they said they couldn't activate the new phone because it's not compatible. Not to mention I already bought a case, screen protector, and would have to pay a ridiculous 45 dollar fee to return it. I lost money because of them. Story short buy your new phone directly from your carrier and have it set up there. Best buy shouldn't even be allowed to sell phones.”
“I just had the worst experience ever with Best Buy. I ordered a e-bike on 8/20/22 with delivery and installation for 8/27/22. Today I got a call from the technician at 8:45 AM stating that he is on his way to pick up the product from Best Buy Orange and he will be at my house around 9:30 AM. At 9:15 AM, he called back stating the e-bike did not arrive at the store and for me to get hold of Best Buy Customer Service see what is going on. I called Customer Service, I was told they will bring the bike by 4:00 PM and a technician will call me when they are on their way. At 3:30, called BB again, I was told they do not know why I was told they will bring the bike because the bike is not in stock. What??? I was flat out lied a couple of times today. This is the worst Customer service ever. Please take your business somewhere else. Not worth your time and money. I spent almost 8 hours trying to get a status on my order to come to the end where they reschedule me for 2 months out. Absolutely ridiculous!”
“I bought a Samsung - 28 cu. Ft. Large Capacity 3-Door Frech Door Refrigerator on April 1st. It was to be delivered to my home in Round Rock, TX on May 2nd. Upon delivery, it was found that the door handle to the freezer was the incorrect size and would not fit on my fridge. The delivery man said they would get an order placed ASAP to have a new door handle delivered to me. In June after I still hadn't heard from the company, I called in and was told no order was ever placed. I then attempted to place the order with the Online Support Team, who said they couldn't assist so I had to call in and place the order. I called in and was told they couldn't assist and I would have to go to the store. I went to the store, even though it was entirely inconvenient, and the Supervisor placed the order for me. The following week I received a call to "confirm delivery" to my old Nebraska address. I told them that was incorrect and they said due to my "new address" the delivery wouldn't be until July. July comes around and I was told the refrigerator was back ordered and it wouldn't be delivered until Aug 1st. The day before it was to be delivered I was told "Oh it actually isn't in our warehouse yet, the soonest we could get to you is Aug 24th but we PROMISE you will get it then". They also informed me "You're lucky you called when you did because your 90 day warranty is about to expire!" I told them I have yet to receive my actual product that I paid for and it was extremely unprofessional to make that remark. It is now Aug 23rd and I was just told today that "Oh no, it's not in our warehouse again and the earliest we can get it to you is Sept 16th". My fridge was delivered on the 2nd of May. It has already been almost 4 MONTHS and I will still be waiting another 3 WEEKS to receive a door handle so I can access my freezer. This is entirely unacceptable and unprofessional behavior.”
“Ugggggg, after dealing with Geek Squad for weeks to get my washer installed - I had given up on them being able to install a gas dryer, they installed the washer on the wrong side! I had a 12-4 window and they slyly called me at 10:30 am and said they were on their way to my house. I was able to get a friend over to let them in because I couldn't get home by the time they arrived. And, when I arrived they had put the washer on the right side of my laundry area. 22 years the washer was on the left side like normal, but Geek Squad decides it needs to be on the right.”
“True rating is not 1.0 star, it is .01 star!! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! Best Buy has the most unprofessional, inept, incompetent, and ignorant customer DIS-service, perhaps in the world. They have a 3rd party contracted call center that is a total failure in all regards. They stated they have no ability to reach the company, Best Buy, who has contracted them to be the "customer service" arm of Best Buy. Just one of many lies they told me. This all started with my reaching out to share valuable information about a scamming operation purporting to be Geek Squad auto-renewing a service agreement. They spewed one lie after another. They were arrogantly ignorant in their handling the matter. The Best Buy or Geek Squad company/entity are clearly the sourcing of my customer information, either by being hacked or by selling my information. Either is despicable, only out trashed by the absolute lack of any concept of customer service and outright deceitful lies that spewed from the disgusting Philippine call center... well I retract that, because Best Buy has contracted with the losers, so I guess they are the worst. Having contacted Best Buy Corporate HQ they reiterated the same garbage... they have no ability to reach any appropriate party at their office, the Best Buy Corporate HQ. They in fact, actually transferred me twice to the sorry and pathetic Philippine #rd party call center. So, I guess Corrie Barry (CEO) and her ivory tower cronies have reached the pinnacle in the customer DIS-service realm. How pathetic and utterly shameful!!! May your company fall to the bowels of the retail poo-poo pile! STAY THE HELL AWAY FROM BEST BUY & GEEK SQUAD!!!! They are below the squalor of the pigs in the pen.”
“Never, ever again will I shop or buy anything at Best Buy.
About 2 1/2 years ago, I bought a HP Envoy laptop for my wife, about $750. Now, the left hinge has broken, triggering a crack two-thirds up the screen. Nothing works. The computer has never been dropped, abused or anything (not ever carried - it basically sits on the same table).
I realize the warranty is out, but I found on line that literally hundreds of these (and other HP laptops) have done the same. I found there is a class action lawsuit pending again HP, for faulty design, which is obviously the case. Dozens of other postings outline the same problem.
I tried go call Best Buy in Lynchburg, Va., yesterday, where I bought the computer, hoping to have a calm, pleasant conversation - look, the computer has failed due to a design fault, I know the warranty has expired, but could you cut me some slack on repairing it, or on the purchase of a new, similar one? That seemed reasonable to me.
I called the number listed for the Lynchburg store, and after 30 minutes on hold, was connected to a heavily accented female who when pressed said she was with "Best Buy International" in the Philippines. I tried to talk with her but you can imagine explaining "class action lawsuit" to a person with barely any ability to speak English? Finally, I gave up and said (politely), look, you obviously have no idea what I"m talking about - just give me a number so I can call the store. Her reply (honest to god):
"They don't have a phone. Why don't you just go to the store.. Goodbye." Click.
The store is 25 miles away. Here I am speaking to someone who doesn't speak English, 5,000 miles away, trying to get a reckoning from a store that sold me a defective product.
Bye, bye, Best Buy.
In”
“I bought a TV at Best Buy on Sunday, 7/17/22. I was going to pick it up in the store, in Durham NC, but the sales person told me they could deliver it free the following Friday. Today is 8/11, and it's the 5th delivery date that Best Buy has provided me, and still no TV. No call to let me know it isn't coming, just no delivery. I actually did receive a damaged TV on the fourth delivery date provided. I will absolutely never purchase anything from Best Buy again, and that's where I've purchased appliances and computers over the last decade or so. I've now ordered the same TV from Amazon, and I trust that they will deliver it to me. How has Best Buy gone SO down-hill...”
“HORRIBLE CUSTOMER SERVICE
I am truly shocked how horrible my customer service experience was with Geek Squad about Samsung - 6.0 cu. ft. Freestanding Gas Range.Return and exchange support to happen seven month ago .They still fail to do so.
The 888-237-8289 and the stores don't talk to one another. I have had many delivery dates and still return and exchange did not occur . I have talked to many different reps and everyone says the problem has been resolved. They were all wrong and I am the only one paying the price.
I asked to speak to manger they refused to transfer me.I am stuck with not fully function gas range .
I am very surprised a large retailer would be so unorganized and treat a customer that expects a product to work properly.”
“How absurd that you can not contact the customer service department at the store you purchased your product from. You have to deal with the rude idiots from the national customer service number.”
“DO NOT PURCHASE FROM BEST BUY.
UNFAIR BUSINESS POLICIES. DONT GET RIPPED OFF. AVOID BEST BUY.
I purchased a simple $500 laptop on line from Bad BUY. It was to be shipped to my home. I received numerous emails informing me that it is shipping, then updated to delayed, then another "arriving soon" then another "delayed". It is a nightmare attempting to speak with a human being for customer service. I call local store. They say cannot help me because it is "shipping" to my home. 10 days later it arrives at my house, box damaged, re-taped. I did not open the box. I take it to local Bad Buy store. Tell them this is how it arrived to my house. I do not "trust" this electronic device/laptop when it arrives like this. They open the box. The internal box that holds the computer is dented/damaged. Person at counter evens says, "Yes, I would not trust this, wow." They have the exact same laptop at the store. The store manager tells me that he CANNOT give me that some computer because it is no longer "on sale".
WHAT? ARE YOU SERIOUS?
AFTER ALL OF THIS, NO FAULT OF MY OWN AND YOU WANT TO CHARGE ME A HIGHER PRICE! $300 MORE?
GREAT customer service Bad BUY! I will go higher up. You have not heard the last of me.
Do not go through the poor experience I have had.
Make your purchase somewhere else.”
“From start to finish terrible service. Sales associates know little or nothing of products. Service and shipping is a circus. Blame everyone from vendors, shippers and customers but take no responsibility for anything. Website and phone service is literally a scam, hours on hold and outsourced. Zero resolution to any issues with service people knowing less than sales staff and what’s on the script they read from. Hours wasted and offered a $15 gift card after wasting two full days and loss of business! And you guessed it, no resolution and no responsibility on Best Buy’s part. Terrible company and make credible vendors look bad.
Buyers beware”
