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BJS Home Delivery Reviews

1.9 Rating 73 Reviews

21 %

of reviewers recommend BJS Home Delivery

Company Reviews

1.9

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Telephone

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BJS Home Delivery 1 star review on 19th May 2022

BJS Home Delivery 1 star review on 21st August 2021

BJS Home Delivery 1 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Rude drivers, extremely aggressive towards me to the point where my neighbour (an ex-police officer) came out and asked them to behave more appropriately. They damaged the wardrobe they delivered extensively. I will never order off Wayfair again now.”

Posted 1 year ago

“Dreadful customer service, refused to wait 2 minutes so I could unwrap and inspect the third wardrobe they had delivered, they disappeared through my front door without a word and left it wide open. Marked my new landing and bedroom carpet. Worst of all the wardrobe was damaged again (3rd time). Had to battle for hours to get them to come back and take it away. Customer services cut me off and did not call me back. Have not followed another reasonable request which was to let me have a copy of their complaints procedure. Awful company.”

Posted 1 year ago

“Waiting for a mattress delivery scheduled for 16th june between 14:00 & 17:00, got a text to say they would be late due to traffic, now between 18:00 & 19:00 , fair enough, then at 18:15 get a text to say driver was sick and had to return to base. Re-schedule for Monday 20th between 15:00 & 18:00, Get a call Monday morning saying the mattress had not been loaded on the wagon and would not be delivered. A few phone calls later and re-schedule for Friday 24th between 12:00 & 15:00,get a text at 13:30 saying the original delivery team had called in sick and a new team would deliver the mattress not between 14:00 & 17:00. I`m now having doubts it is going to arrive again....but...at about 14:30 it finally arrived, so after 9 days of sleeping on the floor we`ll have a bed to sleep in. Its ok that my wife had to take 3 days off work waiting for these deliveries, she`s a self employed cleaner, never mind its just money, everyones got plenty of that these days, Havn`t they ???”

Posted 1 year ago

“This company is the worst delivery company, I had to wait for more than 5 hours, the company states that the drivers would contact me 45mins before the delivery, no one contacted me. My delivery slot was between 10-13 and at 13:45 I contacted the company and again at 13:50 no response and at 14:00 I received an email stating that they can't deliver my item and that I would have to wait until the following week. Who does this and I am so pissed off. Avoid this company!!!!!!”

BJS Home Delivery 1 star review on 19th May 2022

Posted 1 year ago

“extremely slow weeks while all my other products get delivered in days”

Posted 2 years ago

“They delivered on behalf of Furniture Village a bedroom wardrobe, 5 chest of drawers and 3 chest of drawers which I was told would be assembled by the delivery staff. After 20mins or so I was informed this had been done but on checking they had not fixed the 10 handles on the drawers or wardrobe. I said that Furniture Village told me it would be assembled as seen in their store only to be told by the delivery guy that most people like to put their own handles on! He reluctantly started to put on the handles and I went to get his colleague from the delivery lorry to help him who then asked me if I had a spare screwdriver! They mumbled they wouldn’t be able to have a lunch break now, they also said they only get 20mins per job and that they left Birmingham at 08:00 that day! (None of which was my problem). As they left I was handed an unopened packet of tacks/pins with them telling me if the back wears out the use these to fix it! Consequently I have been back to Furniture Village because believe it or not the so called soft close drawers are jamming and won’t close. Turns out they should have used these pins to fix the back panels to each of the units. The 5 chest of drawers isn’t fit for purpose because they didn’t secure the back panel and it’s gradually losing its shape and all of the drawers are jamming! This was 2 weeks ago and although Furniture Village are trying to be helpful to get this resolved why am I even in the position. If BJS Home Delivery assembled my furniture correctly in the first place as they should be instructed to do and who Furniture Village trust them to do I wouldn’t be complaining. By the way, when I phoned Furniture Village support line to follow up this issue I was 30th in the queue which tells me I am not alone when it comes to customers having issues with their deliveries.”

Posted 2 years ago

“I paid extra for a 2 man room of choice delivery - the delivery drivers were extremely rude, dumped the order in the corridor and as I was telling them it is a 2 man delivery could they please take it on the first floor they just walked out, saying they are not taking it up. Extremely unprofessional”

Posted 2 years ago

“Writing on behalf of old man who’s had the worst experience. Ordered a new Philips OLED through Richer Sounds who used these jokers as a delivery service. They were first supposed to delivery the TV last Thursday, but two hours before they send a text saying the lorry had broken down so they couldn’t deliver. My old man was informed the delivery would be rearranged for today. But low and behold two hours AFTER the delivery time slot he got the same text. The lorry had broken down and they were unable to deliver again. Absolute disgrace with lame excuses. He’s now expecting delivery on Thursday, but has no faith it’ll turn up. Shocking from top to bottom”

Posted 2 years ago

“This company are a joke. Richer Sounds should not be using them for any services. They decide not to process my delivery on Friday when it had been pending for a week, due to personal issue with a driver. They then tell me they cannot possibly put my order on a Monday delivery due to routes already being "finalized". Therefore all Monday deliveries in essence, get prioritised over my Friday delivery that they failed to deliver. Also they claim to offer a next day service, how would this be possible if routes get finalized so far in advance? They should be putting in special measures for their mistakes! To put the nail in the coffin my Tuesday delivery has also been cancelled as they "forgot" to put the order on the Van. I repeat, this company are a joke. I have expressed to them multiple times how I have had to take days off work to be home for this delivery and they do not care. They still are not striving or putting in special measures for their mistakes. I have asked them to use a different same day courier as they are clearly not competent! However apparently this is "not possible". Of course it is, Get you managers company credit card and book a competent service. Trust me there are companies out there that can deliver. I don't need your BS.”

Posted 2 years ago

“This service is a joke at best. Two weeks of waiting five cans were sent all cans were dented so badly that they are difficult to open. The rest of the food won’t get here for the birthday party. I’m so sad and extremely disappointed in BJS. I am not a happy customer ☹️😩”

Posted 2 years ago

“Received 4 emails about delivery, covid, ventilated room etc followed by text advising delivery would be between 1000 and 1200 so made arrangements accordingly including return of a hire car first thing in the morning. Got a call at 0820 saying they had arrived and no one is home. Raced back home to find my teenage daughter had opened the door and let them in. They had taken the old mattress off the bed and put the new one in its place and then said they couldn’t take the old mattress as it wasn’t covered. I suggested they put the plastic from the new mattress on the old one but they wouldn’t let me. They phoned their dispatcher and walked to the van then just pixxed off. Basically rude, indifferent and unprofessional. I don’t know why companies keep using them.”

Posted 2 years ago

“Sad that your driver had to ride up my daughters backside when she was having a driving lesson today. Panicked her like mad, really dangerous to drive like this”

Posted 2 years ago

“Wouldn’t collect my old sofa as it wasn’t wrapped. I didn’t have any plastic wrapping and they told me 10 minutes before the collection drivers arrived that it needed to be wrapped. I live in a normal home not a factory so do not have a supply of plastic wrapping! They left me with a living room full of upended old sofa (the new sofa had already been delivered 10 minutes before these guys turned up) I was unable to get out of my living room or to my front door, my kids or I couldn’t even walk anywhere in the front room as we were surrounded!! Quite dangerous if something had fallen over or I needed to get out in a hurry. Customer services couldn’t care less and we’re very rude on the phone. Nasty people, nasty company - avoid!!!”

BJS Home Delivery 1 star review on 21st August 2021

Posted 2 years ago

“Received my 3 hour time slot on Friday then received a message to say that it hadn’t been loaded onto the van so would deliver on Tuesday even though I paid for Saturday delivery. Made offered a delivery refund but basically passed the buck by saying they are the middle person in this situation.”

Posted 2 years ago

“Surprised anything is delivered safely if the appalling driving seen in Exeter by one of your delivery vans this afternoon is any indication! Dangerous and reckless with no consideration for other road users. Would definitely not recommend!”

Posted 2 years ago

“First tv was delivered faulty after one of the delivery men dropped it rather than place it down gently. Had to return it for an exchange but they forgot the tv to deliver and just picked up the faulty one. Replacement tv delivered the next day with a huge hole in the box. Thankfully it works ok and wasn’t damaged. Richer sounds were amazing but they need to use a company who respects the cargo. BJS are not that company. I actually paid for the privilege as well”

Posted 2 years ago

“This company were due to deliver a soda from Made.com. Their pre- delivery e- mail states the customer should receive a theee- hour time slot one day prior to delivery. This actuall means the evening before delivery - 4 pm to 7pm. IF YOURE LUCKY. The first part of delivery merited no such email until I contacted them, and today I received a notification of someone else’s delivery. If you are thinking Of ordering from Made.com, please just check which delivery company they are using....”

Posted 2 years ago

“Wow - so bad they are beyond words. Only the Chuckle Brothers would call these professional! From the years of astoundingly awful reviews - where rudeness, arrogance, abusive behaviour, and refusal to fulfil their contract are mentioned - I have no hope that their pitiful pretence at service will be dealt with by this company. The same duo are referenced (and pictured) again and again for attitude and behaviour by customers but are still employed - I can only gather they either part own the company or are related to an owner .... or they would have been sacked already!! At the outset the pair seemed okay - they were delivering a sofa set. We had complied with their COVID expectations and all seemed okay .... and then the whining started .... ohhh it’s heavy, tips to one side on the trolley, won’t go through the door. Such fuss it was comical to start with. They managed with clumsy inefficiency to get the smallest sofa in and then came the slightly larger sofa.... Only the day before, I’d carried though the same door a larger sofa with my husband and I’m 5.3 so I knew that there wasn’t any real issue. To help though, I suggested they could bring it through the back which would be a straighter route - but one actually said ‘we don’t have time’. It was clear they were angling to dump it at the door in the middle of the day, with rain expected. Making a show of being reasonable, they walked through the house and commented that the dining room table and budgies were in the way. I said I’d move them - no problem! They ignored me. Apparently budgies are an insurmountable problem for these professionals. Despite the fact that we had moved sofas into our house and moved sofas out too, apparently the standard door frames just were too much of an ask ... so I refused delivery rather then let them leave an sofa on the drive way and they put the furniture back on the truck. To dramatically demonstrate how heavy the furniture was (for these professional movers) they repeatedly dropped the large sofa; the one smaller sofa they had got into the house without problem was suddenly monstrously difficult for them to get out and they actually ... yes actually ... took out of the packaging 4 smaller pillows so that the sofa could magically be removed form the house again! This company is beyond belief. And Wayfair should not be placing customers in the position of dealing with them. I had wondered if I their behaviour was misogynistic - but the astounding history of complaints here seems to suggest they are just awful!”

Posted 3 years ago

“Driving on the M6 on 29/03/21 at 7:17am and had one of your vans try to force their way into my lane at junction 8 to which I had to swerve to avoid a collision. The asian driver then persisted to make hand gestures to me and drive eratically cutting through traffic and the passanger (also asian) also made hand gestures and then swerved at me and persisted to drive extremely close to my rear bumper and intimidate me. Shocking!!”

BJS Home Delivery 1 star review on 1st April 2021

Posted 3 years ago

“Beware this company is real bad and lies Left my delivery in kitchen when should have been delivered to bedroom Left all packaging real bad customer service Then the customer service supervisor called joe emails and lies and lies when i have cctv footage and audio evidence on there drivers Watch this company they lie and lie”

Posted 3 years ago

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BJS Home Delivery is rated 1.9 based on 73 reviews