BJS Home Delivery Reviews

Name: BJS Home Delivery
Rating: 1.92

1.9 Rating 73 Reviews

21 %

of reviewers recommend BJS Home Delivery

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Metrics

1.9

Based on 73 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 58%
Customer Service
Communication Channels	Email, Telephone

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BJS Home Delivery 1 star review on 19th May 2022

Anonymous

BJS Home Delivery 1 star review on 21st August 2021

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BJS Home Delivery 1 star review on 1st April 2021

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Anonymous // 01/01/2019

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“Two guys brought the item to the front door but when I said I live on the 2nd floor, said they won't do due to their anti-covid policy. Both guys not wearing masks. Item is so heavy that the two big guys needed a dolly to move it. So they left it on the ground floor. I confronted them, they called the office. The office suggested I ask neighbors to help me lift the item! So much for anti-covid policies... What's more, 10 minutes later, they came back and without any explanation took the item away. I literally had to run after them to find what's going on. They said, delivery cancelled, call the office. Delivery company asking neighbors to help me deliver the item.... Extremely rude, not professional.”

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Posted 3 years ago

“Upon receiving my delivery it appeared that not everything was in the box. I managed to stop the delivery team who just told me it wasn’t their problem and there was nothing they could do about it and tried to just drive off. As a consumer I know my rights with regards to deliveries and if I’m not happy with what I’ve received it’s within my rights to refuse the delivery and send the item back. Upon informing them of this they very reluctantly got back out of the van. Luckily the order was complete so didn’t have to return but this was a real inconvenience for them. No wonder they have so many bad reviews if this is how they treat their customers! Very rude and unhelpful. Avoid if you can or just know your rights and don’t be pushed around by these idiots”

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Posted 3 years ago

“Diabolical. They emailed me to say they can’t deliver due to ice on the road leading to my property. 1) the email was received the day before delivery was due, so they have no idea what the road conditions leading to my property were. 2) there is no ice what so ever, it’s a clear beautiful day with sunshine. 3) they will be in touch at some point in the future in order to re-schedule delivery. 4) no you won’t, take it back I’ll shop elsewhere. Extremely poor customer service with extremely poor excuses.”

Helpful Report

Posted 3 years ago

“I had the same experience as Kimberly. BJS delivered items for me ordered by two separate furniture companies and both experiences were awful. I just moved to this country, need furniture and live alone. They separately dropped off both items to my door and left them so that I could not even block the door. The second time I at least asked them to help me move it enough to both close the door and not prevent a fire hazard, since I struggled tremendously to move the item from the doorway after the first delivery. They claim that they can't deliver it to the requested room in the flat because of COVID regulations, but there is absolutely a way to do this in a safe, masked, socially distanced way. But the hypocrisy of their rigid rules is that I noticed that both delivery representatives sat in the cab of their truck unmasked, and the representative who came to my door today had his mask under his nose - I had to ask him to pull his mask up. I now have to find and pay someone to help me move the furniture to the right rooms in my flat. I would like to get my delivery fee refunded for this barely-there service.”

Helpful Report

Posted 3 years ago

“Extremely poor service would give a -100 if that was an option. They were supposed to collect a faulty item from room as both items weighed 73kg and 55kg respectively and deliver replacement items weighing the same to room of choice. When arrived they refused to deliver items to the room or collect faulty items. I argued with them and their company. They said would only deliver to hallway which they didn't even do. Disgusting service. They left and shoved the heavy items through my front door and left it so I couldn't get out or close my front door. They couldn't care less and left. If you ever get home delivery make sure it is not from this company. Absolutely disgusting. Left my house unsecured because couldn't close front door and basically fire hazard because I couldn't get out. Useless company. Future customers do not use. Always ask who is delivering and if this company BJS is the delivery company refuse to accept. Extremely poor customer service. I didn't get a choice on delivery company but I have definitely noted this one and will point blankly refuse to buy from any company that uses BJS as their delivery service.”

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Posted 3 years ago

“Awfull rude arrogant”

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Posted 3 years ago

“Told they can't deliver as scheduled And won't be until next week. Not happy.”

Helpful Report

Posted 3 years ago

“Have a faulty TV that has to be returned. First part was to deliver a box to me to fit TV into. Box was too small. Re delivery date arranged to pick up faulty TV using small box as TV retailer OK'd it. This date was changed without my knowledge. A new date was set and then 15 minuets before delivery slot began got an email stating that one the the delivery guys was ill and they will reschedule for next week. Delivery days are weekdays only and I have now taken 2 days of my annual leave for no purpose but to wait in. I have no holidays remaining this year now. We have a large box blocking our hallway and are stuck with a small borrowed CTR TV. Richer Sounds are the retailer who are using BJS and I cannot fault them, but as to BJS I have nothing to recommend them as a business to anyone. The sooner Richer Sounds gets shot of them the better.”

Helpful Report

Posted 3 years ago

“The delivery drivers phoned after arriving asking me to come down the collect the package. After going down, I was told that they wouldn't take it up the stairs, and would need to leave it on the ground floor. I was then left to haul a 45kg box which needed 2 people to carry, up 4 flights of stairs completely by myself. This also wasn't a problem of the package not fitting up the stairs, since it was quite small and managed to fit up no problem. I find it hard to believe that this is a delivery policy, since the entire point of home delivery teams is for multiple people to deliver heavy items which a single person wouldn't be able to do. If this actually is a policy, then there was absolutely no effort made to let me know beforehand so that I could cancel the delivery.”

Helpful Report

Posted 3 years ago

“Ordered from Wayfair and started receiving messages from BJS delivery who are the service Wayfair have unfortunately chosen to use. I received confirmation on 28th May that my order would be delivered on 30th May. On 29th May I received further confirmation that it would be delivered in 30th May between 4pm and 7pm. Just after 2pm on 30th May, having planned our day around the delivery slot, I received a message saying that the van had broken down and that my order would not be delivered that day and I should re arrange. I did this and On 31st May recieved confirmation that it had been rearranged for 4th June. A further 5 days. The cancelled delivery should have been a priority. On 3rd June I recieved confirmation that it would be delivered on the 4th June between 1pm and 4pm. I then recieved a text on 3rd June advising that there was yet another vehicle breakdown and that our order couldn’t be delivered again. They then called and told me Monday 8th June which had to decline as I am unable to left heavy items due to pregnancy and my husband would be at work. They called back and kindly offered me 6th June which I accepted. I recieved confirmation via email at 7.44pm in 5 June confirming delivery between 4pm and 7pm. At 6.47am I recieved an email and text stating that ‘due to a stock discrepancy’ only part of my order has been loaded into the vehicle for delivery!!!! What discrepancy? They had my stock since 28th May. They delivered my order minus 2 chairs and on Monday they finally delivered the other 2 chairs. So much inconvenience. Two deliveries cancelled by the company and when finally delivered, only some of the items actually delivered. Wayfair need to change their delivery company or at least give the customer some sort of compensation for the inconvenience. I have emailed and messaged Wayfair. on Facebook and have only recieved a ‘We’re glad it was sorted’! Not a great service and no acceptance of responsibility for their delivery service. Won’t be ordering from them again. Saving myself the hassle.”

Helpful Report

Posted 3 years ago

“I have been shopping at BJs for over 10 years now. I have a very busy schedule and decided to try BJs 2-day delivery. so, I placed my order on March 4th, in the evening 19 items $259. I'd figure order should arrive between Friday and Saturday the latest. On Friday morning at 1132A I get an e-mail stating that my order has been cancelled because my bank rejected the payment. So I get on the phone with my bank asking them why was my order declined? Bank informs me that everything is fine on their end. I checked my e-mail again just to find another e-mail stating that they cancelled my order because they did not have ONE of the items. So I called customer service, after waiting on hold for about 45 minutes the representative informed me that because that one item was missing they could not deliver, then for some reason we were disconnected. I called back again on hold for about 30 minutes, I explained the whole situation again, she informs that she can place the order again. I said ok; then she finds out that some of the items have shipped (mind you, this is Friday 3/6) so I asked which ones, she explains. So the person says ok I can see what you originally ordered let me order it for you, on top of that she says let me give you a $50 discount for the inconvenience, I said ok. Looking back there was no discount I started of at $259 minus the item not available $12 items that shipped $61 and the new order placed $183. It does not matter how you add this there is no discount. Now today is 3/9 10pm and I have not received one item from this order or the original one and this is SUPPOSED TO BE BJS 2-DAY DELIVERY??????? OH PLEASE. BJS YOU HAVE DROPPED THE BALL BIG TIME. I IMMENSELY REGRET RENEWING MY MEMBERSHIP WHAT A WASTE.”

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Posted 4 years ago

“Goods not as described - wanting to charge £50 per item to collect. The items cost £90 and £150! Collection had to keep being arranged and the price kept going up!”

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Posted 4 years ago

“Pretty much the worst delivery experience I've had, and probably one of the worst human interactions. The guy was bringing the package in, which looked wrong. So I asked him to open it. He claimed they never open the packaging. I told him it's in the service level agreement. He immediately calls me a liar. Not "you're wrong" or "are you sure", but "YOU ARE A LIAR". I show him the SLA in my laptop and he starts making excuses, saying the company never told him. He was looking at the same SLA on his phone, so I asked him to show me. He said he can't and got aggressive. So I equally had to give him a piece of my mind. You don't get to go to peoples homes and falsely call them a liar. Their delivery guys is a danger and a menace. He should not be allowed into other peoples homes. I will certainly inform our building security of BJS Delivery.”

Helpful Report

Posted 5 years ago

BJS Home Delivery is rated 1.9 based on 73 reviews