Virgin Media Reviews

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service ,i’m A new customer and pre-pull and installation date had been put back yet again so have to wait another 9 days ! When you phone up no one has a clue what’s going on , absolute waste of space , shame on you Virgin media , anyone considering moving over to virgin don’t do it !!!!! Would leave no stars if I could !!!”

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Posted 7 years ago

“Dreadful customer service”

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Posted 7 years ago

“Seb & Chris virgin media engineers came to sort out our broadband speed They were polite professional & very helpful Excellent customer service”

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Posted 7 years ago

“Virgin has been charging me £52.99 for 200meg broadband and a phone line i didnt want, but was told that i cannot broadband with out phone line. After 5 years i called to disconnect there service, i was offered broadband without landline £31 with same 200 meg. way was i lied to and forced to pay £21.99 more then i could get it for. Virgin Media is dishonest and ripping customers off.”

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Posted 7 years ago

“Absolutely appalling customer service! Have to pay for paper copies of your bills and if you don’t, you will receive no notification of when your contract is due to end. They will subsequently sky rocket your monthly payments with no notice. Finally getting through to a manager who is sniggering down the phone, we ended their services whilst still having to pay for two additional months. Do not choose Virgin Media. Not worth the hassle.”

Helpful Report

Posted 7 years ago

“Customer service is dreadful.....Noone takes accountability for the issues or evn understands them Technicians who are not skilled. I have had three in a week..one was only 19 only been training in carpentry,one was a restaurant manager and the other a salesman . They have no understanding of the job,the skills required and how to wire etc. \Needless to say my house has been butchered. One technician literally ran off the site AND LEFT IT !!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Out of a phone line for over a month called in more than 7 times over the month been passed threw various teams who could not answer why my line was down then book a engineer who didn’t turn up lost half a days wage sitting at home, to ring up and find out why I wasn’t Evan told it had been cancelled and no one could answer this company is a joke everyone u speak to can hardly speak English!!!!! Would not recommend them at all!!”

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Posted 7 years ago

“Hi, my name is Lynn and I got virgin media installed a few months ago. My son Luke was diagnosed with terminal cancer in 2014 when he was only 8, he absoulty loved horses but from 2015 he was unable to leave home due to his health. We got virgin media installed late January this year and the engineer (Ryan) was amazing, after his install he took an extra hour and a half to sit and talk to Luke mostly about horses and motorbikes lol and he left that was great in itself but next day Ryan returned to our home with a horse box and 2 horses 😢 I could not have imagined someone being so kind to my son. Ryan walked the horses right up to Luke's window and at that moment my son was a picture of health, he even managed enough strength to pet them for a few minutes. Sadly 6days later we lost my angel Luke and i am only getting round to it now but I just wanted to thank Ryan and virgin media for his kindness. If this helps his tech code is 40757.”

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Posted 7 years ago

“Engineer give my son his last smile”

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Posted 7 years ago

“THE CUSTOMER SERVICE IS ABSOLUTELY SHOCKING. HONESTLY THE WORST I HAVE EVER EVER EVER EXPERIENCED! I WOULD NEVER GO WITH VIRGIN AGAIN EVEN IF THEY PAID ME! - FROM DAY ONE AND EVERY MONTH ONWARDS I WAS BILLED 50% MORE THAN I SHOULD HAVE AND EVERY TIME I CALL TO CORRECT IT FOR NEXT MONTH IT COMES THROUGH THE HIGHER AMOUNT AGAIN!! AFTER 6 MONTHS OF THIS I DEMAND A CANCELLATION - IT CONTINUED - NEXT MONTH - PLEASE CANCEL - NEVER HAPPENED - THIRD TIME - FINALLY CANCELLED, THEY CANCELLED MY DIRECT DEBIT, NO MORE VIRGIN - FINALLY!!!! BUT, THE BOX TO RETURN THE GOODS NEVER CAME, THE WIFI WAS STILL CONNECTED, AND THE DREADED BILL CAME AGAIN...STILL, AT THE WRONG PRICE!!! CALLED TO CANCEL AND I GOT LATE PAYMENT CHARGES DESPITE VIRGIN CANCELLING THE DIRECT DEBIT ON MY BEHALF. NOW PRESSURED INTO PAYING THEM DESPITE THE MANY MONTHS OF WASTED PHONE CALLS TO AVOID WHATEVER IMPACT IT COULD HAVE ON A CREDIT SCORE. IT IS HONESTLY NOT WORTH IT, I SPENT MORE TIME DEALING WITH THE ISSUES THAN ACTUALLY USING THE INTERNET I WAS PAYING FOR (Male, 27, West London, house of two)”

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Posted 7 years ago

“Awful customer service. Trying to find someone to actually help you instead of just passing you off to another department is just impossible. Continue to the have the same problem over and over where an account that has switched holder as we're in a shared house keeps being re-set to the previous (now left) account holder and to their email address so we can't access our account at all!”

Helpful Report

Posted 8 years ago

“Disgraceful service! Broadband off for 9 weeks now due to a fault in the area. Multiple calls to customer service and technical team and no resolution and empty promises (we heard "will be fixed by tomorrow!" a dozen times). Payment only partially reimbursed. When called to cancel was told that early cancellation fees of £100 will be applied (contract expires in two months). Here is the cherry on the cake - I asked whether it's fair for us to pay for a service that we do not get and poor customer service, the answer was: "Time will tell." I understand tech issues and would have considered staying with Virgin if not for this deplorable way of treating customers. Disgraceful service!”

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Posted 8 years ago

“One of the worst companies for complaints to deal with. I have had to go through an arbitration service (cisas) to get compensation for abysmal service. Avoid like the plague.”

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Posted 8 years ago

“They said i would be better off changing my package and i listened to them and in fact it is now costing me more!”

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Posted 8 years ago

“i dialed 150 to cancel my contract, because i was paying too much, the person who answered told me that he will get me a better deal,double the speed to 200mb plus weekend i also mentioned that i need to call abroad mobiles not land line if he had any package put me on hold and went to find out when comeback said yes we do 1000 minutes all in for £40 i was really pleased a month later received a bill of £137 every call i maid got charged extra called again spoke to manager i told him if the calls are recorded to go and listen to it he said he will get back to me in 7 days but didn't,i called again spoke to kim wans again very disappointed with service and had to pay £137 they only want a costumers money regardless the service 28/2/2018”

Helpful Report

Posted 8 years ago

“Transferred from sky salesperson said virgin will deal with changing over and I don't need to contact sky. A few months later I receive a debt collection letter saying I owe sky money for not cancelling my tv subscription. When I phoned virgin and explained what's happening they said were sorry for what's happened but were not paying you anything even though I've had to pay the collection agency. They admit they were in the wrong for not giving me the right advice. Never again will I sign up to virgin”

Helpful Report

Posted 8 years ago

“The installers turned up with half the equipment I ordered and resulted in a second installation appointment having to be arranged. Customer service at Virgin Media is extremely poor. The automatic menu system is difficult to use and near impossible to get through to the right department. They are non UK based and have no idea of UK specific requirements. All Apps including my Netflix subscription have been unavailable due to "signal issues" and needed to be re-set by Virgin Media to re-instate them. ITV Hub has been withdrawn so this facility is no longer available to me. All I want to be able to do is watch local news and local weather but was told to watch CNN news instead. I can get regional news from London and Norwich neither are any good when I live in Sheffield. After several hours on to customer services I was told that Virgin Media do not support many regional news broadcasts. The ability to set recordings from the TV guide on a laptop has been removed so I need to use mobile or set recordings from the Tv/Box when I get home. This is a fundamental service that Virgin Media has removed in the name of progress! My experience in my first 4 weeks with Virgin Media has been far from trouble free and I am counting down the days when I can cancel and get out of my contract with them.”

Helpful Report

Posted 8 years ago

“PROBLEMS getting refund still have not received it over 6 months after leaving them. Also an engineer called wrongly today and when he left he left my gate open”

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Posted 8 years ago

“I have had intermittent broadband service for over a year now. The broadband goes off for anything between a few minutes and a few hours. Customer services keep giving me dates for the time it will supposedly be fixed but it just does not get any better. I am sick of the poor customer service and lack of ability to put it right.”

Helpful Report

Posted 8 years ago

“Virgin Media took over 4 months to port my line from BT and then disconnected me once it had ported because they had been billing me from the start for a service that was not working. Customer Service is hopeless..”

Helpful Report

Posted 8 years ago

Virgin Media is rated 1.2 based on 2,414 reviews