Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At the moment we are paying for 350 megabites per second but all we are getting is 0 bites per second”

Helpful Report

Posted 7 years ago

“We went to virgin because our other office has a virgin leased line but with our office in Slough this is taking a long long long time to install even when we all ready has a fiber leased line. if we are lucky they send us a email once a week to tell us the date it will be finished but when that date comes they come up with another excuse to say they are waiting for more civil works so far it is been five times this has happened. if you email the project manager he does not come back to you and when he does all he can say is he is waiting a update ...... I am staring to think i should have gone with BT”

Helpful Report

Posted 7 years ago

“We placed order for business broadband September 2017. Till 27/06/2018 they change 5 different order manager to this case, they asked number of times if we wanted cancel the order ??? No line no broadband. They send me 3 bills for around £300 for service which we never received. Next door big chain of shops moved in. 1 month after they had virgin fiber optic line in. The worst service you can get. Better choose any other providers. Definitely no Virgin”

Helpful Report

Posted 7 years ago

“My sony xz phone overheats and shuts down, Virgin Media collected it 5 times for repair returned within 48 hours (really good) still faulty (really bad) and wanted it back within 2 days for another go? Virgin Customer services offered to buy out 10 months of my contract writing off remaining debt and allowing me to trade in my FAULTY phone for new handset (possible fraud) but point blank refuse to refund an monies for supplying me with faulty goods that can and never will be repaired?”

Helpful Report

Posted 7 years ago

“What went wrong? What when right! They are without doubt the crappiest business on this plant! Avoid!!!”

Helpful Report

Posted 7 years ago

“when you email an existing customer with confirmation of provision of an additional service at an agreed cost for an agreed period I expect the service to forthcoming. I do not expect to spend 3 hours being directed to different support staff who all tell me the package no longer exists. Dreadful service...time to look elsewhere”

Helpful Report

Posted 7 years ago

“I just got off the phone with one of Virgin Media's telephone support staff who was absolutely useless and very very slow. It took 22 minutes to deal with closing down an account which is ridiculous. For the purpose of comparison - United Utilities Water Supplier took only 3 and a half minutes and Gas and Electric only 4 minutes. If Virgin are going to charge for customer service calls, they should at very least train their staff to a reasonable standard to make the process quicker and less painful. It is absolutely ridiculous to take so long for such a simple request.”

Helpful Report

Posted 7 years ago

“Great company to sign up with, but absolutely shocking when you need to cancel the contract early. I rang them and gave them the required 30 days notice, the girl in the Indian call centre was more interested in trying to get me sign up friends and tell her how great virgin media were than dealing with my request to cancel. When she finally got around to cancelling my contract she then proceeded not to send the return bag for the router, telling me that she had in fact done this. I rang them again 2 weeks later to find out where the return bag was and was once again told by a different woman that it was on its way and that I should give it a few more days to arrive. After 3 weeks waiting I once again phoned and was told that nothing had been dispatched and that they would immediately send the return bag, I got a text 5 days after I had phoned to say they were finally sending the bag, almost 30 days to the day that I had originally called them and the day before I was vacating my flat. If they put as much effort into customer service as they do their adverts they would be a great company that I would happily go with again. However, as this is not the case they would be the last company I would go with if I had a choice. I thought BT were bad but Virgin Media makes BT look good!”

Helpful Report

Posted 7 years ago

“What a dreadful company. It is our 6th time that we have been unable to access many of the normal channels because we are seemingly 'not authorised' to watch certain channels including BBC4!! Their help line was unable to help. However they booked a technician to arrive between 8 and 12 today, Guess what....they didn't arrive and could not even be bothered to call me. It is time to move onto a new, more responsive, media supplier.”

Helpful Report

Posted 7 years ago

“Billing from day 1 went wrong took nothing for 3 months and the new withrew 3 months at once then increased the price mid contract. Customer service is very poor afterms contract runs out price goes up horrendously but offers only open to new customers”

Helpful Report

Posted 7 years ago

“I saw a lot of bad reviews of Virgin Media but refused to listen as they were offering me a good deal. I wish I listened as they charged me way more than the expected amount one month and couldn’t give me a reason for this. The manager was extremely rude to me when I asked for an explanation and lied to me twice. NOT RECOMMENDED!”

Helpful Report

Posted 7 years ago

“I have a multi room TV bundle with Virgin alongside Virgin phone and Vivid 200 optical fiber. I took the contract on 7 Nov 2017. Since then, I had at least 4 days when nothing worked in Apr 2018: the landline phone, broadband and TV all went blank. It took many calls on mobile [not with Virgin] to fix it. Since then broadband and home Wifi keeps dropping more than usual and the hub needs to be reset a few times every day. I've had over a month of this and when I requested Virgin replace the faulty hub, their answer it was not faulty. Wifi could have dropped because of the weather and they would need to montior it a bit longer. AVOID Virgin Media, they seem to have very low expectation for service provision and think it is acceptable for customers to suffer for month on end with equipment that should be under guarantee.”

Helpful Report

Posted 7 years ago

“New rep lukas Cadman, on his first day out and about, was so polite professional, and very thorough with everything, we came bk to virgin after 6 months with another provider,hes a credit to virgin,thanks lukas youll go far, keep up good work”

Helpful Report

Posted 7 years ago

“taking my complaint to offcom as I suggest all who have bad experiences with them do. Really bad company, I was lied to multiple times which I have calls recorded and can prove the did this. I would go with someone else but until I can get out of contract I am stucj with this terrible company”

Helpful Report

Posted 7 years ago

“Absolute appalling customer service from start !! Due installation friday 25th may however this was not done as promised !!! Every single customer service advisor palmed us off with one story too another no apology throughout!!! Installation manager then promised too call back yet again this never happened after numerous calls and disbute . Do not use virgin media !!”

Helpful Report

Posted 7 years ago

“Internet connection goes off and on every 10mins!!! Each time i have called virgin i had no concrete solution! Virgin charge us for a fiber optic connection but we have not had a single day with a proper internet connectio!”

Helpful Report

Posted 7 years ago

“I moved house and placed my order on the 16 April 2018, it has now been over a month and i still have not had my install! The install has been rescheduled 3 times due to the engineer running late and by running late I mean they just never arrived! You never receive any communication from Virgin and the only way you can find out what is going on is by calling them and going through the incredibly painful process of trying to talk to someone who knows what is going on! After many many phone calls I was told that they would create a special install instruction to install my service and an engineer would arrive at my house on the specified date between 1 pm and 6 pm. Surprisingly they did not arrive again, I then received a letter in the mail from Virgin stating that my install date has been rescheduled to the 06 June 2018! I never received any form of communication from Virgin to confirm this date is was just randomly selected for me! When i called to enquire about the letter no-one knew what I was talking about and just kept offering to reschedule for a more convenient time! This has been 1 of the most painful processes I have ever been through and cannot wait to cancel my service and never have anything to do with this company again!”

Helpful Report

Posted 7 years ago

“Never ever again to make contract with Virgin Media. I called on 30th of April to cancel my contract. I told them to disconnect to 31 of May. They already disconnected us on 7th of May. I called them to connect again and they said to wait 72 hours. I waited 3 days and we still didnt have connection. I called them again and they said to wait another 24-48 hours. It was on Thursday , so we waited till Monday. We called them again and they said to wait 24 hours again. Nothing happend again and we called on Tuesday, they said to wait another 72 hours AGAIN!!!!!!! the worst service !!!!!!!!!”

Helpful Report

Posted 7 years ago

“purchased netgear 1200 a month a go, now it doesnt work, i phoned up virgin to report, the guy at the other end of the phone, said not my problem, because you bought it a month ago, we will not replace the faulty item, i have now started to leave virgin as they are not interested, they are only interest in taking my money, i will never go back with them”

Helpful Report

Posted 7 years ago

“We had Virgin Media installed and was very happy with the service...... until we chose to move!! Not only did they charge us twice for their error in cancelling the contract earlier than we asked, but they also charged us for the fact that they didn't have the forward thinking of having their cable installed in the new housing estate we were moving to! We refused to pay these unfair charges and was bombarded with threatening bayliff letters and even when we did eventually pay, after having no response from them, they still blacklisted us, which caused us alot of unnecessary grief when applying for any credit and it took 5 years to be removed!!! It is absolutely disgusting how these companies think that it is ok to treat respectable people this way and bully them because of a contract that they haven't abide by... ie. not providing the service in a certain area. We should not be dictated to by Virgin Media, or anyone else, where we move to just because they are not supplying the area!!!”

Helpful Report

Posted 7 years ago

Virgin Media is rated 1.2 based on 2,414 reviews