Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,414 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

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“Bad customer service. Poor knowledge Miss Roxy .waiting time is too long 50minutes”

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Posted 7 years ago

“Excellent customer service good. TV service and broadband reception picture with v6 box excellent why do everyone run them down keep it up Virgin media Gareth Neath”

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Posted 7 years ago

“Absolutely horrible customer service 20 min waiting and pay / speakers have terrible akcent. Worse ever”

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Posted 7 years ago

“Virgin are the worst company ive ever dealt with. All staff members saying different things each time i phone. Keep taking too much money out of my bank. On hold for over 40 mins each time i phone. Cut off twice. Service down every other day!!”

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Posted 7 years ago

“Good broadband speed but so bad customer service.”

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Posted 7 years ago

“Disgusting what they have done with taking off the ten channels. Also the customer service is terrible. They do not listen to you and basically read out a script to you like robots. They are rude and don't give you the chance to speak and just talk over you. Left them for sky and will never go back after being with them for 20years.”

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Posted 7 years ago

“I have virgin media 100mb player bundle for 2 weeks now. Since then I had many problems with it, I had to get the ethernet cable they gave us replaced for the TV and the broadband also keeps cutting out every 20 - 60 mins or so for a few seconds at a time, this is really frustrating when watching videos, playing games etc. Although the customer service wasnt terrible as the calls were quick and straight to the point. (I am getting an engineer out for broadband issues)”

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Posted 7 years ago

“Cables in front garden. Not underground.losing channels. Wish I never left sky.”

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Posted 7 years ago

“took 10 days to come to fix a broadband issue which they were saying it was at the exchange , I kept saying techs had been out to the box in the street to fix neighbours , they said no its at the exchange ,virgin media turned up 3 men all in separate van , (crazy) as only one man done any work. the main supervisor full of excuses .had the cheek to offer a voucher for 50 pounds to recommend a friend , why on earth would I do that , completely insensitive to the issue . given no compensation , no opology nothing . very poor service indeed”

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Posted 7 years ago

“VM are truly shocking! There seems to be a policy of deliberately cutting off a customer’s call when the going gets tough for them. They fail to call back when they say they will. They sent me an email saying they have not been able to contact me, yet when I prepared an e mail letter and sent it back to them on the same address, an automated e mail said that I cannot contact them that way! My two SIM changeovers resulted in no incoming services for several days on one number and promises to get it fixed were not met and the letters issued with the SIMs had wrong instructions on them.”

Helpful Report

Posted 7 years ago

“very bad customer service, told will get a phone back and nothing, no one looking into my case, told something by something and something completely different by someone else and even been hanged up upon after holding for ages”

Helpful Report

Posted 7 years ago

“Appauling customer service. Call centre staff have no clue and read off script somewhere abroad.”

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Posted 7 years ago

“Over priced and absolutley awful customer service”

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Posted 7 years ago

“I joined Virgin Media thinking that I would be able to get outstanding Wifi speeds all around my house. When talking to a sales adviser when I initially bought their service, they said that it would be perfect for homes where many devices are connected and also for gaming. Fast forward a month into the contract I am unable to get sufficient speeds to browse the internet let alone game online. I have tried contacting them but every time I had the same response- staying on the phone with them for over an hour to just get the same response again later on. Please be aware that speeds advertised are only for wired connections or when you are sitting directly on top of the router and because they advertise for the wired speeds (which I only receive 70% of) even if you are getting below 10% of their advertised speeds they can't and won't help. You are also unable to leave due to their outrageous cancellation fee of £125 plus 30 day payment. It is unreal how rubbish I feel being detained in a company for another 10 months, where I cannot get a good wifi service and also where their advisers and technicians can't even help. If you live in the East London area please avoid if you want your moneys worth.”

Helpful Report

Posted 7 years ago

“Been with Virgin for less than two weeks, in that time I have had a network problem that rendered the phone out of order, then when the engineer came he said the wires had been connected wrong in the box. I was without a phone for three days. Tonight the phone doesn't work again and I am told that an engineer will call again in three days. I have had Virgin for 12 days and in that time for six of the days I have had no service. This is extremely poor and I wouldn't recommend Virgin to anyone, the grass isn't always greener I should have stayed with my previous supplier they may have been more expensive but I did have a service.”

Helpful Report

Posted 7 years ago

“The company has clearly lost touch with its customers. They decided to replace a part in the system that caused a cascading fault in Area 26. Then they try to cover their tracks by claiming its a fault without admitting it was their fault. What a disgrace. Six hours later it finally gets sorted at 6.10pm well after the close of business day causing my company a loss of business of an entire day, all because of an installation not properly tested beforehand, as opposed to a lightening strike, or bad weather and not admitting it was their fault on the first call but on the third call lol. I had to speak to one of their technicians on the street to get the real story. The phone team is a joke. I am leaving and going to Sky right away (not that I trust any of them really). Your promises are ridiculous, you give no power to your managers who are really supervisors anyway, and your reaction, we will give you money for the lost time online. What a joke, we lost business full stop and you owe us this instead of £1.85. I am done with this company.”

Helpful Report

Posted 7 years ago

“This is now the second time I have been duped by VM regarding signing up for a new contract, the first time I was offered a new deal but I was not informed I was being sign up for a new contract and this time I was quoted one monthly price over the phone, however a contract was set up with a completely different price. Both occasions I was told I should have had a contract and both occasions a contract was not received by email or post. I am sure this is convenient for VM, may be this is how VM retain customers by scamming people into cheap deal that turn out not to be that cheap. This is bad business practice and you do not expect this kind of disgraceful service from a large well oiled company that operational should be at the top pf their game. I am sure there are many people out their who are being mis-sold packages and VM seem to get away with this so freely and easily. I have just spoken to the rudest customer service colleague from VM. I was told to cut to the chase, he talked over me and basically was not interested in what I had to say. I rang to complain about the changing contractual charge for my broadband and the fact that for the second time I had been quoted a deal over the phone however on the VM computer the two did not match. He had no interest in this and pretty much told me that the computer says this so it is what it is in his rude tone of voice. I told him he was being rude and failed to acknowledge what a complete and utter moron he was being and clearly a VM customer service is not a job he should be doing. Colleague number two could not understand the issue and could only read off a computer screen and just wanted to pass my back through to the moron I had spoken two. Rep number three was what I call " amazing" and I felt she had gone way above and beyond what I would call excellent service. Friendly, informative, knowledgable and more importantly she listened to what I had to say and she genuinely wanted to get the best possible outcome for me. She could clearly see something odd had gone on with my account and was more than willing to put things right even though it was not her fault directly. For a colleague that has only been in the role for 2 month....I cannot praise her enough for such a good job she made of sorting out this mess.”

Helpful Report

Posted 7 years ago

“Unbelievable incompetence. An absolutely disgusting, negligent service. Big mistake joining virgin, big regret. Unbelievably poor engineer, below par customer service. Happy to take peoples money but not provide a service. Con artists.”

Helpful Report

Posted 7 years ago

“I dropped my phone and screen broke..new phone being deliveredthis morning have been text by delivery company..great service...I had to pay £30 eccess but customer service on phone excellent...we are too quick to criticise so wanted to prsise”

Helpful Report

Posted 7 years ago

“Spent 45 minutes trying to pay a bill was passed from pillar to post - after each transfer was told would be answered within 3 minutes what a total pile of pants!!”

Helpful Report

Posted 7 years ago

Virgin Media is rated 1.2 based on 2,414 reviews