Virgin Media Reviews

Name: Virgin Media
Rating: 1.17

1.2 Rating 2,429 Reviews

4 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,429 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Virgin Media are a modern day criminal gang. They have call centres in India and will rob you of your money. Here is how they work : They get you to sign a contract, then they provide you with nothing but continue to bill you and chase you with Debt collectors. Please stay away from anything to do with the name "Virgin"... They will tarnish your name and harass you for money. STAY AWAY FROM THESE CON ARTISTS.”

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Posted 5 years ago

“Dear people. Don't take landline phone with VM. This isn't normal landline this is internet phone with discusting quality and nobody will help you with any issues. This service is discusting like Mr.Branson 1 thing-no power no phone 2 thing-no internet no phone 3 thing-3 or 4 person on internet at home quality of phone call=0 The finally if you will have emergency situation and you out of power you can't make any call at all. Thank you stupid Virgin Media”

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Posted 5 years ago

“I don’t know why on review they have to remove from reviews to give to service, virgin media absolutely horrible customer service, misleading and fishing agents and specially worse service. I’m surprised that no one to check on them. Which is unexpected service virginmedia and in the future I will never use virgin media”

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Posted 5 years ago

“Moving House and they charced me £112.14 to cancel broadband and phone contract. It has to be cancelled because they do not serve the area I'm moving to. I feel penalised by their poor coverage.”

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Posted 5 years ago

“If a Company ever set out to deliberately get things wrong then it's Virgin Media. Constant drop offs of broadband and wifi. 6 new Hubs have not resolved the problem. Absolutely abysmal customer services who read from a script and treat you like an idiot. Total failure to keep promises. Total failure to respond to or even bother to acknowledge complaints. Really, if you have heart or blood pressure problems then steer clear of this company. My personal opinion is that they are a bunch of cowboys....with due apologies to genuine cowboys”

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Posted 5 years ago

“Misleading, offering gift voucher when signing a new agreement, but after internet installation I had to chase them for “promised voucher”; opened a complaint case, but didn’t get anywhere as they said that someone else would call to resolve the issue. it’s was different occasions, but no one ever did. Got an email from the complaint team just giving me silly excuse such as they couldn’t get through me. Despite my telephone calls, they closed the case saying that they didn’t hear from me in 28 days. Every time I got through a human being, they were not capable to help me, they would put a note on their computers,!for a supervisor to call me. It went on until getting another email saying that they were closing the case as didn’t hear from me in 28 days 😔☹️. Also the internet is often down 🙁 appalling service for the name Virgin company.”

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Posted 5 years ago

“Absolutely useless. Been with them 22 years. But since the first lock down it’s a joke. The broadband / tv is so poor. I’ve spent hours on the phone to machine like people , no one can answer a question , no supervisors work for Virgin, I’ve been fobbed off with excuse after excuse , I’ve sent letters to them , you can’t email them ? No one will call you , you can’t reply to emails they send you ? Absolute rubbish. And they are chasing me for money for a service that they can’t provide ? BUT no one seems to care ? Ian Hudson”

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Posted 5 years ago

“stay away!!!! they are rubbish and shyte. bunch of un-educated idiots. If you want to pay for no internet go with Virgin.”

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Posted 5 years ago

“Terrible products, even worse service, and I sometimes felt deceived.”

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Posted 5 years ago

“I was on call with 5 separate people with Virgin, to cancel my contract with them. To be told by all of them people I cannot cancel my contract, as I did not know the correct details. Which is fair enough, but the staff was absolutely no help, rude and blunt. I asked one lady “what do you think I should do” and she replied with “I don’t know hung up maybe” how is that okay?. Another women hung up on me, I phoned back and I just so happened to be the same women. She hung up again. Then I finally got threw to what I thought was a decent lady. I got my details correct and she assured me I could cancel my contract, said to me she was getting her supervisor to approve this. That took over 20 minuets. Then after that, she stated several times my contract has been cancelled. Then a month later I received an email saying they’ve attempted to charge me. So I phone them again, after being on hold for 45 minuets. A man stated my contact is still active. So that previous lady lied. And then he stated I owe them 2 months payment. Absolutely shocking customer service. I advise everyone not to go with Virgin, they are nothing but hassle and they’re staff are disgusting.”

Helpful Report

Posted 5 years ago

“It's impossible to get assistance from you. You send me a media virgin kit and some parts are missing, so I can't connect, I can't youse your broadband. So I'm paying for nothing and it looks like you don't care at all. I'm getting crazy trying to get in touch with you, but it's not easy. All this sounds paradoxical.”

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Posted 5 years ago

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Posted 5 years ago

“Every 5 mins I lose internet connection upstairs and it’s unfixable, would not recommend as I am now switching to BT”

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Posted 5 years ago

“I tried 3 times to cancel my virgin mobile contract...I never asked for this, I wanted only broadband contract..Every time they try to convince me to staying with them, but I don't want this virgin mobile. 40 minutes waiting to talk with them..Really disappointed.”

Helpful Report

Posted 5 years ago

“Not withstanding the total frustrating issues as to my wi-fi access and customer contact with virgin, to sort issues, i am (trying to not use bad language) totally fed up with the virgin company as a whole in sorting my issues, richard branson takes you cash but service is rubbish, if i had done that in my employment i would have been sacked, but who are we to complain, the lowly customers of average income, not richards high earners may i say.”

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Posted 5 years ago

“Poor customer service and prices keep going up. Been a customer for many years but not for much longer.”

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Posted 5 years ago

“Terrible and expensive service, really regret to have hired this provider, I want to cancel as soon as the contract end, BE CAREFULL AND DO NOT CONTRACT VIRGIN MEDIA terrible and expensive Internet TV provider THE WORST IN THE MARKET”

Helpful Report

Posted 5 years ago

“Absolutely appalling customer service. Humans that I spoke to were indifferent and apathetic to my problem (transferring BT number across) Phonecall time totaled 91 minutes. Not sure how this company is still trading. I am now stuck in an 18 month contract with this utterly abhorrent enterprise.”

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Posted 5 years ago

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Posted 5 years ago

“One star for the actual broadband. 0 for everything else. Been listening to the same bl***dy hold music for about 10 hours over the last month trying to talk to someone. They're more than happy to take your money but when it comes to closing your account, it's like trying to catch air with your hands! Been on hold for what feels like an eternity. The actual people by the time you get through are very nice but that doesn't mean anything if you lose the will to live by the time you speak to someone. Be wary of their cancellation policy. I've given them 30 days notice but still have to pay extra for their divine blessing to leave. Apparently you have to kiss their feet to take your money elsewhere. Go to Sky or BT. I haven't tried them yet myself bear in mind, but as long as they're not run by a farm animal they'll be better.”

Helpful Report

Posted 5 years ago

Virgin Media is rated 1.2 based on 2,429 reviews