Name: Virgin Media
Rating: 1.17

“There are constant issues with my broadband and home phone line. They have sent me letters saying work will be carried out in my area of which services may be intermittent on that day up until 4pm. 4pm comes and goes with services still down I check their website where it's been updated to another time of 6pm. 6pm comes around and yet again the timeframe has been moved to 9pm. This keep happening until around 11pm or 12pm. This has happened multiple times now and I'm trying to work from home in an ecommerce role where you can imagine having a stable internet connection is vital. Other than that I have constant drop outs of service like today. With no notification of service interruption. I checked their website and yet again it says there are issues in the area. Again saying the deadline for this fix is 3pm. But obviously that means nothing to them. I booked in an engineer to visit my property with a AM timeframe only to wait around all day up until 8pm when no one turned up. Their customer service is terrible offering no support or compensation for these constant interruptions. Spending over an hour on hold totalling up to 4 hours trying to resolve my issues bout my services. I've made 4 complaint with their team of which nothing was resolved. I genuinely have never seen such poor service from a company.”

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Posted 5 years ago

“Paid three months upfront in September. Promised install ahead of business opening. Appealing, offensive, inept customer service. Four failed attempts at install. Had to buy temporary mifi, no compensation, no proper apology, still no service months later. Avoid avoid avoid. Hurrendous, by far the worst experience I've ever had as a customer of any company... Ever. Hours and hours wasted with them.”

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Posted 5 years ago

“Virgin’s customer service is simply awful, possibly the worst that I have ever experienced. When I ring up to make general enquiries I’m met with forced marketing and offers that I’d never requested. In one instance, whilst online with a chat representative I signed up to receive a £30 discount on the installation of my virgin package. I had asked for both broadband and landline and in the end all I was left with was broadband but at an even higher cost than was originally listed, with no trace of the discount promised. I tried to contact them in order to lodge a complaint to which the response was that I’d be contacted in 14 days. Two months down the line and I still had not once heard from them. I find it absolutely disgraceful that I didn’t receive a call back as promised and when you do in fact try to get in contact with them over the phone you only get through to an automated server. I wouldn’t recommend their services at all. Don’t sign up with Virgin, they’re a terrible company.”

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Posted 5 years ago

“Virgin’s customer service is simply awful, possibly the worst that I have ever experienced. When I ring up to make general enquiries I’m met with forced marketing and offers that I’d never requested. In one instance, whilst online with a chat representative I signed up to receive a £30 discount on the installation of my virgin package. I had asked for both broadband and landline and in the end all I was left with was broadband but at an even higher cost than was originally listed, with no trace of the discount promised. I tried to contact them in order to lodge a complaint to which the response was that I’d be contacted in 14 days. Two months down the line and I still had not once heard from them. I find it absolutely disgraceful that I didn’t receive a call back as promised and when you do in fact try to get in contact with them over the phone you only get through to an automated server. I wouldn’t recommend their services at all. Don’t sign up with Virgin, they’re a terrible company.”

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Posted 5 years ago

“Customer service. Just impossible to access. So if there is a service problem one simply cannot get through. And of course cannot cancel / amend / sort direct debit / etc one is frighteningly trapped. Avoid at all costs.”

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Posted 5 years ago

“It’s not as fast as advertised and it’s very expensive. Broadband nearly twice the price of competitors for my area. Customer service is a joke and they make cancelling very difficult. I wouldn’t recommend them.”

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Posted 5 years ago

“Hi all, trying to get through using my phone to Virgin, listening their music already 40 min, hope somebody will answer. i just got into contract with them for 18 mnths and speed is awful, nothing even close what they have promised. so sad. just taking money off and no quality of service back.”

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Posted 5 years ago

“Horrific customer service. Avoid! Spent 7 hours on 6 different calls and chats trying to resolve an overcharging issue that was their mistake and was repeatedly lied to. In the end they closed the complaint without resolution. They do not care at all.”

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Posted 5 years ago

“Appalling: Virgin Media could train other companies in how NOT to do customer service. After many years as a VM customer, I cancelled in protest at how they treat loyal customers whilst courting new customers. I was over-charged on my final bill and they took nine months to respond to my complaint with a really lame response: "refer to self-care" (what does that even mean?!) When I told them that I did not accept their response, they sent me exactly the same answer! I have had to escalate the complaint to ombudsman just to try to get something done about this truly terrible company. NEW CUSTOMERS: AVOID VIRGIN MEDIA.”

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Posted 5 years ago

“Train your team that answer the phones! Awful...spoke to several lately..deadpan responses.. get Sky to train them! Brilliant customer services from them...”

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Posted 5 years ago

“If I could give minus score I would all I can say is avoid at all costs the worst customer service ever”

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Posted 5 years ago

“You have to pay to use their phone support line even if you're already a paying customer. Their internet speed is NEVER even close to being as fast as advertised. They take hours to respond to support messages, truly awful service on all fronts. NEVER BUY VIRGIN MEDIA BROADBAND!”

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Posted 5 years ago

“We've had daily problems with the internet connection for almost two years. After at least six visits from engineers it's been decided we need a new cable. A team came yesterday to do the work and simply disappeared. After four hours on the phone trying to get through through and being disconnected twice.... got through to a woman who yawned her way through the conversation.... said she would phone back.... and of course... didn't. The customer service is absolutely appalling. We are paying for a service that is not fit for purpose. Is no one monitoring what is going on at the call centres???”

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Posted 5 years ago

“Shocking Wifi, Shocking customer service. They have amazing theoretical download speeds but its irrelevant because the way the service is set up is bonkers. I cannot wait to move to another supplier”

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Posted 5 years ago

“Awful service, no one ever answers the phone, internet goes down with no explanation for ages (8 days and counting currently). Avoid like the plague. If there was a minus stars option I would give it that.”

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Posted 5 years ago

“Categories My ReviewsMy Settings HelpLOG OUT Des GordonGB For companies Des Gordon United Kingdom 4Reviews 557Reads 0Useful Review of Virginmedia Des Gordon 4 reviews A minute ago AVOID VIRGIN MEDIA Virgin media installed our Phone,broadband and tv package on the 31st OCt 2020. The phone number was not ported from Sky as requested. This is my business number. It's on.my van, stationery and all my adverts. We have spent well over 10 hours trying to get through to Virgin. The phone rings for an HOUR then cuts you off! When you do get through to someone, after waiting for an hour to get through, they transfer you and guess what, you get cut off. Nobody is prepared to take ownership and sort out the problem, which is most likely costing me money in missed calls. We now want it all taken out. Disconnect the lot of it and I will stick to freeview. For a communications company, I have never experienced anything like it, absolutely disgraceful (and they will use covid as an excuse which I dont buy at all). Arguably the worst company I have ever dealt with. Oh, they were very quick to bill and take the £98 first bill!”

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Posted 5 years ago

“Internet connectivity with Virgin is the worst I have ever experienced. Signal is up & down by the minute from 0.3 to 100 & then back down again a moment later. Avoid at all costs unless you want to end up sticking pencils in your ears!”

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Posted 5 years ago

“Well after being on hold for over 1 hour and trying to get black friday deal for phone and free tv had go do this on phone 8 times then on laptop. Sign in to virgin meda try getting deal again got 2 last page credit check. To be told Iam not an virgin consumer off virgin that's funny so how do get my internet and tv and phone then dose mean I don't owe vergin anything for rest my years contact. Joke company joke coustmer services.”

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Posted 5 years ago

“Awful customer service, awkward interface for their TV channels and unreliable cable network. Our WiFi has been down for more than 24 hours again... very disruptive when trying to work from home.”

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Posted 5 years ago

“Bad signal and expensive service. Also, it is very hard to contact the call center. I have to wait for hrs to get to talk to the team. Not recommended!”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Virgin Media Reviews