Virgin Media Reviews

1.2 Rating 2,386 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute appalling customer service from start !! Due installation friday 25th may however this was not done as promised !!! Every single customer service advisor palmed us off with one story too another no apology throughout!!! Installation manager then promised too call back yet again this never happened after numerous calls and disbute . Do not use virgin media !!”

Helpful Report

Posted 7 years ago

“Internet connection goes off and on every 10mins!!! Each time i have called virgin i had no concrete solution! Virgin charge us for a fiber optic connection but we have not had a single day with a proper internet connectio!”

Helpful Report

Posted 7 years ago

“I moved house and placed my order on the 16 April 2018, it has now been over a month and i still have not had my install! The install has been rescheduled 3 times due to the engineer running late and by running late I mean they just never arrived! You never receive any communication from Virgin and the only way you can find out what is going on is by calling them and going through the incredibly painful process of trying to talk to someone who knows what is going on! After many many phone calls I was told that they would create a special install instruction to install my service and an engineer would arrive at my house on the specified date between 1 pm and 6 pm. Surprisingly they did not arrive again, I then received a letter in the mail from Virgin stating that my install date has been rescheduled to the 06 June 2018! I never received any form of communication from Virgin to confirm this date is was just randomly selected for me! When i called to enquire about the letter no-one knew what I was talking about and just kept offering to reschedule for a more convenient time! This has been 1 of the most painful processes I have ever been through and cannot wait to cancel my service and never have anything to do with this company again!”

Helpful Report

Posted 7 years ago

“Never ever again to make contract with Virgin Media. I called on 30th of April to cancel my contract. I told them to disconnect to 31 of May. They already disconnected us on 7th of May. I called them to connect again and they said to wait 72 hours. I waited 3 days and we still didnt have connection. I called them again and they said to wait another 24-48 hours. It was on Thursday , so we waited till Monday. We called them again and they said to wait 24 hours again. Nothing happend again and we called on Tuesday, they said to wait another 72 hours AGAIN!!!!!!! the worst service !!!!!!!!!”

Helpful Report

Posted 7 years ago

“purchased netgear 1200 a month a go, now it doesnt work, i phoned up virgin to report, the guy at the other end of the phone, said not my problem, because you bought it a month ago, we will not replace the faulty item, i have now started to leave virgin as they are not interested, they are only interest in taking my money, i will never go back with them”

Helpful Report

Posted 7 years ago

“We had Virgin Media installed and was very happy with the service...... until we chose to move!! Not only did they charge us twice for their error in cancelling the contract earlier than we asked, but they also charged us for the fact that they didn't have the forward thinking of having their cable installed in the new housing estate we were moving to! We refused to pay these unfair charges and was bombarded with threatening bayliff letters and even when we did eventually pay, after having no response from them, they still blacklisted us, which caused us alot of unnecessary grief when applying for any credit and it took 5 years to be removed!!! It is absolutely disgusting how these companies think that it is ok to treat respectable people this way and bully them because of a contract that they haven't abide by... ie. not providing the service in a certain area. We should not be dictated to by Virgin Media, or anyone else, where we move to just because they are not supplying the area!!!”

Helpful Report

Posted 7 years ago

“Awful service ,i’m A new customer and pre-pull and installation date had been put back yet again so have to wait another 9 days ! When you phone up no one has a clue what’s going on , absolute waste of space , shame on you Virgin media , anyone considering moving over to virgin don’t do it !!!!! Would leave no stars if I could !!!”

Helpful Report

Posted 7 years ago

“Dreadful customer service”

Helpful Report

Posted 7 years ago

“Virgin has been charging me £52.99 for 200meg broadband and a phone line i didnt want, but was told that i cannot broadband with out phone line. After 5 years i called to disconnect there service, i was offered broadband without landline £31 with same 200 meg. way was i lied to and forced to pay £21.99 more then i could get it for. Virgin Media is dishonest and ripping customers off.”

Helpful Report

Posted 7 years ago

“Absolutely appalling customer service! Have to pay for paper copies of your bills and if you don’t, you will receive no notification of when your contract is due to end. They will subsequently sky rocket your monthly payments with no notice. Finally getting through to a manager who is sniggering down the phone, we ended their services whilst still having to pay for two additional months. Do not choose Virgin Media. Not worth the hassle.”

Helpful Report

Posted 7 years ago

“Customer service is dreadful.....Noone takes accountability for the issues or evn understands them Technicians who are not skilled. I have had three in a week..one was only 19 only been training in carpentry,one was a restaurant manager and the other a salesman . They have no understanding of the job,the skills required and how to wire etc. \Needless to say my house has been butchered. One technician literally ran off the site AND LEFT IT !!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Out of a phone line for over a month called in more than 7 times over the month been passed threw various teams who could not answer why my line was down then book a engineer who didn’t turn up lost half a days wage sitting at home, to ring up and find out why I wasn’t Evan told it had been cancelled and no one could answer this company is a joke everyone u speak to can hardly speak English!!!!! Would not recommend them at all!!”

Helpful Report

Posted 7 years ago

“THE CUSTOMER SERVICE IS ABSOLUTELY SHOCKING. HONESTLY THE WORST I HAVE EVER EVER EVER EXPERIENCED! I WOULD NEVER GO WITH VIRGIN AGAIN EVEN IF THEY PAID ME! - FROM DAY ONE AND EVERY MONTH ONWARDS I WAS BILLED 50% MORE THAN I SHOULD HAVE AND EVERY TIME I CALL TO CORRECT IT FOR NEXT MONTH IT COMES THROUGH THE HIGHER AMOUNT AGAIN!! AFTER 6 MONTHS OF THIS I DEMAND A CANCELLATION - IT CONTINUED - NEXT MONTH - PLEASE CANCEL - NEVER HAPPENED - THIRD TIME - FINALLY CANCELLED, THEY CANCELLED MY DIRECT DEBIT, NO MORE VIRGIN - FINALLY!!!! BUT, THE BOX TO RETURN THE GOODS NEVER CAME, THE WIFI WAS STILL CONNECTED, AND THE DREADED BILL CAME AGAIN...STILL, AT THE WRONG PRICE!!! CALLED TO CANCEL AND I GOT LATE PAYMENT CHARGES DESPITE VIRGIN CANCELLING THE DIRECT DEBIT ON MY BEHALF. NOW PRESSURED INTO PAYING THEM DESPITE THE MANY MONTHS OF WASTED PHONE CALLS TO AVOID WHATEVER IMPACT IT COULD HAVE ON A CREDIT SCORE. IT IS HONESTLY NOT WORTH IT, I SPENT MORE TIME DEALING WITH THE ISSUES THAN ACTUALLY USING THE INTERNET I WAS PAYING FOR (Male, 27, West London, house of two)”

Helpful Report

Posted 7 years ago

“Awful customer service. Trying to find someone to actually help you instead of just passing you off to another department is just impossible. Continue to the have the same problem over and over where an account that has switched holder as we're in a shared house keeps being re-set to the previous (now left) account holder and to their email address so we can't access our account at all!”

Helpful Report

Posted 7 years ago

“Disgraceful service! Broadband off for 9 weeks now due to a fault in the area. Multiple calls to customer service and technical team and no resolution and empty promises (we heard "will be fixed by tomorrow!" a dozen times). Payment only partially reimbursed. When called to cancel was told that early cancellation fees of £100 will be applied (contract expires in two months). Here is the cherry on the cake - I asked whether it's fair for us to pay for a service that we do not get and poor customer service, the answer was: "Time will tell." I understand tech issues and would have considered staying with Virgin if not for this deplorable way of treating customers. Disgraceful service!”

Helpful Report

Posted 7 years ago

“One of the worst companies for complaints to deal with. I have had to go through an arbitration service (cisas) to get compensation for abysmal service. Avoid like the plague.”

Helpful Report

Posted 7 years ago

“They said i would be better off changing my package and i listened to them and in fact it is now costing me more!”

Helpful Report

Posted 7 years ago

“i dialed 150 to cancel my contract, because i was paying too much, the person who answered told me that he will get me a better deal,double the speed to 200mb plus weekend i also mentioned that i need to call abroad mobiles not land line if he had any package put me on hold and went to find out when comeback said yes we do 1000 minutes all in for £40 i was really pleased a month later received a bill of £137 every call i maid got charged extra called again spoke to manager i told him if the calls are recorded to go and listen to it he said he will get back to me in 7 days but didn't,i called again spoke to kim wans again very disappointed with service and had to pay £137 they only want a costumers money regardless the service 28/2/2018”

Helpful Report

Posted 7 years ago

“Transferred from sky salesperson said virgin will deal with changing over and I don't need to contact sky. A few months later I receive a debt collection letter saying I owe sky money for not cancelling my tv subscription. When I phoned virgin and explained what's happening they said were sorry for what's happened but were not paying you anything even though I've had to pay the collection agency. They admit they were in the wrong for not giving me the right advice. Never again will I sign up to virgin”

Helpful Report

Posted 7 years ago

“The installers turned up with half the equipment I ordered and resulted in a second installation appointment having to be arranged. Customer service at Virgin Media is extremely poor. The automatic menu system is difficult to use and near impossible to get through to the right department. They are non UK based and have no idea of UK specific requirements. All Apps including my Netflix subscription have been unavailable due to "signal issues" and needed to be re-set by Virgin Media to re-instate them. ITV Hub has been withdrawn so this facility is no longer available to me. All I want to be able to do is watch local news and local weather but was told to watch CNN news instead. I can get regional news from London and Norwich neither are any good when I live in Sheffield. After several hours on to customer services I was told that Virgin Media do not support many regional news broadcasts. The ability to set recordings from the TV guide on a laptop has been removed so I need to use mobile or set recordings from the Tv/Box when I get home. This is a fundamental service that Virgin Media has removed in the name of progress! My experience in my first 4 weeks with Virgin Media has been far from trouble free and I am counting down the days when I can cancel and get out of my contract with them.”

Helpful Report

Posted 7 years ago

Virgin Media is rated 1.2 based on 2,386 reviews