Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,386 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service conveniently hang up when they can not deal with your enquiry, I feel unless my enquiry involves me handing money over, Virgin are not interested. I have never received an official contract, without the contract I can't use the details to set up a virgin email address/username to view my contract/account. My free gift incentive of a TV was never honoured. When we call we get passed around and the call ends up dead. I feel unless you are a new customer buying, they're not interested. If this is how they do business, they should be keeping an eye on the classifieds for a new job when it all come tumbling. Used to be pretty good to deal with but now a total falure. Good luck in your new jobs, if you can get one.”

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Posted 7 years ago

“I don't even want to give one star. Absolute disaster service, communication and customer service. Very dissatisfied with the service and would dissuade anyone from signing up with them.”

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Posted 7 years ago

“Agreed to pay £38.26 monthly, but virginmedia charges me £76. Asked several times for a written contract but I was denied, they said its no need it. Scammers”

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Posted 7 years ago

“1 review Published 117 seconds ago Terrible STAY AWAY!!! I've been with virgin for almost 2 yrs now..its terrible it's my 3rd day without internet..when called the customer services they keep you on hold for hours and than when you connect they keep tranfering you to other departments which will make you stay on hold for another hour.finally when you tell them you want to leave virgin media as the service is to bad.they say you can't as your contract is not over and you have to pay a fee of £128 pounds to exit. The company clearly has done a study and know all the tricks to reap off innocent people and once you get into contract they trap you.they did also tell me we have booked a engineer to visit your place and than in couple of hours you get a automated text message saying the visit was cancelled saying we done some test and the internet is working now and if you are still facing problem please text HELP .and when you go to check theirs still no internet. Than you'll call them again they'll repeat the same thing again and re book a engg. So the engg who was suppose to come in 2 days is been delayed to 5days as they cancelled and rebooked him assuming your internet is working.offcourse they try to save money on labour and would only send a engg. If your like 15days without internet. terrible terrible terrible.they should be sued.”

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Posted 7 years ago

“I would give 0 starts if i could !!! DO NOT GO WITH VIRGIN NEVER. I have been waiting 40 days for few different teams of engineers to come and do the wiring and set up my broadband. The first that came didnt want to do any job they took pictures and left . Then the company told me they will send me the best one . And again i took a day off and wait that guy the whole day . He came 7:20 pm told me its very big job and he dont want to stay untill late so he took pictures and he left. The customer support team also is transfering me between different operators so i didnt get any support at all. they dont want even to terminate my contract . ** i have the conversation between me and the Engineer (who also told me the company is crap) so my lawyer will deal with them from now on if they dont want to terminate my contract. Let me summarise it STRONGLY RECOMMEND TO AVOID VIRGIN AT ALL COSTS !!!!!!!! save your hassle and just go with different broadband provider”

Helpful Report

Posted 7 years ago

“Go with this guys if you want slow fluctuation broadband, they say they’re the fastes well that’s a LIE , we pay a lot for the broadband do the least virgin media can do is make sure it actually works, seriously do not go with these guys at all for internet, they’re overall really unhelpful, WiFi comes and goes all the time , even when your next to the hub, they con people out of their money”

Helpful Report

Posted 7 years ago

“When we first got the contract with them, we waited for 45 days for someone to come to install the broadband and we were lied twice about the date. When we moved, we announced in advanced, they booked us, no one showed up, when my husband called they said there are some problems and we have to wait 6 weeks. We cancelled the account, one week later, my husband received a call with an offer and a date of installation, and again no one showed up. When we called customer service, the guy gave us another date, two weeks later. We refused. This is unacceptable for such a big company to lie about appointments. I took my day off twice for nothing because of them. Talktalk are coming in 10 days for installing the broadband.”

Helpful Report

Posted 7 years ago

“Very terrible service overall. They delay my service for more than a month just to cancel my account without even notifying me. Everytime I called it took me 5 min to get them on hold on the phone.”

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Posted 7 years ago

“The worst customer service I have ever experienced. One advisor said I owed £36 when closing my account but then could why that amount was outstanding. He then passed me onto someone else who explicitly assured me that there was no money outstanding on my account. Three months later I receive a call from BPO stating that I owe £11.71 and I am now unable to open a new current account because this supposed outstanding payment has affected my credit score.”

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Posted 7 years ago

“Would definitely be 0 stars if that was an opinion. Shocking customer service and been told nothing but lies from all members of staff from the start”

Helpful Report

Posted 7 years ago

“Unfortunately the installation wasn't carried out as expected, please note the following points below: 1. I requested the router to be installed behind the sofa, I spoke to the engineers on the phone on the day and ask them the same thing. They installed its at the existing residential connection and left a loose extra cable for routing to sofa. They were provided with the power extension which they requested for setting up the router behind sofa. 2. The residential is a separate broadband connection and it should not have been tampered with. We did not agree to turn off the existing residential connection, the engineers did that without asking me or people at premises 3. The Hitron router is inferior compared to the current residential hub and the signal isn't reaching parts of my house. I live in an ordinary property made of bricks, you can argue if I had a mansion with concrete walls but this is a worse piece of equipment compared to residentail broadband 4. I can see errors in the log of the router and I am not getting the 350MB that was advertised. 5. I've got a bad back and have had to run the cable and do all the work they were supposed to do.”

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Posted 7 years ago

“WARNING!!! WARNING!!! WARNING!!! PLEASE STAY AWAY FROM VIRGIN MEDIA AND THEIR SALES MEN!!! ONE OF THEIR SALES MAN CALLED BASIL PUSEY USUALLY BASED BETWEEN COVENTRY AND BIRMINGHAM SHOPPING CENTRES IS A SEXUAL PREDATOR AND A CROOK, HE ENTICED A CONFUSED YOUNG SINGLE MUM AND HAD SEX WITH HER AT THE BACK OF VIRGIN MEDIA POP UP VAN ON DEFERENT OCCASIONS WHILES ON DUTIES FOR VIRGIN MEDIA AND ALSO CONED HER OUT OF £480.00. PLEASE STAY AWAY!!! PLEASE DON'T BE A VICTIM. IF YOU WANT TO VERIFY CONTACT ME ON 07404481922.”

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Posted 7 years ago

“I was given an installation date for 10 days time. Then I receive an email saying the installation has been cancelled as they have not been able to contact me. Yet I’ve had no emails or phone calls! When I ring them they then say it’s been cancelled because of damaged cables, 3 days before the final installation. Yet the only cables coming to my house are the ones they have just installed! Now it’s a 5 day wait until I can be given a new installation date. Last time there was a minimum 10 day wait for installation dates. At best it will be a month of no internet for my business.... When I ask for everything to be cancelled so I can go else where I’m told I will have to pay a disconnection fee! Richard Branson preaches about customer service yet Virgin Media give miss information and miss lead you. Then want to charge you when you complain and want to leave......”

Helpful Report

Posted 7 years ago

“Tried to join up got email wanting proof of address for 3 years and identity whent through all the trouble of emailing over then all went quiet email to see if installation is going to happen but emails are being ignored probably best to stay clear rubbish customer service”

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Posted 7 years ago

“I phoned Virgin Media to inform them of my uncle passing away. They were helpful on the phone and assured me that they would close his account immediately. In less than 1 week they had sent marketing material to his flat addressed to 'The New Occupier' advertising their services. What a disgrace and a total lack of compassion. When I phoned I was told they would raise my complaint with the relevant team and then close it...what a terrible attitude; so unprofessional.”

Helpful Report

Posted 7 years ago

“My Virgin Media installation was all booked about a month-and-a-half in advance. I received a text on the day confirming that the installer would arrive between 1 and 6 pm. Waited. And waited. And waited. Still no sign. At 6.15 pm, I rang the customer helpline. After being passed through 2 different departments, one of the operators said she'd call the installation team directly. She couldn't get through to the installer himself but she spoke to his manager. He confirmed that the installer was just finishing the previous job and would arrive at my property in 5-10 minutes time. I waited. And waited. And waited. At 7.45 pm, there was still no sign. I rang customer services again. This time I was passed through 4 different departments. Finally, I reached someone who could help me. They said: "Oh, your installation has been recorded as a missed appointment now; the installer probably ran out of time and has clocked off for the night. He should have told you, sorry. We'll have to re-book you now." Hmmm. These things happen I guess. If I was the previous customer, I wouldn't want the installer to rush through a sub-standard installation just so he could get to a next job, but a phone call would have been nice. "OK", I said, "what time have you pencilled me in for tomorrow instead?" "Oh no, you'll only be able to get the next available appointment now" they said, "and that's in two weeks' time." Completely unacceptable Virgin Media - get a grip you absolute bunch of clowns.”

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Posted 7 years ago

“ordered the i phone x on line and I have been accepted .only to get an email requesting to ring them to finish the transaction .when I rang i was told my credit score wasn't good enough to get the iPhone x but I can have the iPhone 8 instead when I asked them to send me this in writing they have declined and said they havent got the facility to send me an email .p.s. my credit score is excellent and they know this they just havent got the phone i reckon.big scam advertising something they havent got .i since saw too many post about other customers having the same problems what a shambles”

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Posted 7 years ago

“Just terrible. After two years as a customer with no problem with payments - they put up the cost by 50% - with no warning. When I called to query this the guy was so incredibly rude to me and threatened me if I didn't send back the box etc. So I decided to move to SKY. Then Virgin called me to offer a great deal - £5 more expensive than SKY and then make me pay for another 30 days. AVOID AT ALL COST”

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Posted 7 years ago

“This company will not stop sending me mail. I have asked several times to stop and returned oer 20 letters but they still keep coming. They have actually told me they will not stop send ing me mail and suggest i try contacting the royal mail if I don't want them.”

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Posted 7 years ago

“I signed up to Virgin media because they have offered me good deal for 12 months. Due to circumstance after 5 months I had to move. I have called them and tried to move the services to my new property only to be told that they do not cover that area. I end up paying for the next 5 months £41 per month (for none of the services and no costs to them). Today I have called to settle the final bill for remaining two month only to be told that I will be charged additional £36 cancellation fee. Is Richard Branson knows what’s happening here? I hope he doesn’t because I value the man greatly and wouldn’t like to change my mind on that. In the meantime I am refusing cancellation charge and asking everybody who I know not to take out your contracts. The bottom line is that not only have paid £410 for 5 months service and was still willing to pay £82 for remaining two months but I am now also asked to pay £36.00 cancellation charge. Avoid these sharks at all costs.”

Helpful Report

Posted 7 years ago

Virgin Media is rated 1.2 based on 2,386 reviews