Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,423 Reviews

3 %

of reviewers recommend Virgin Media

Company Reviews

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Metrics

1.2

Based on 2,423 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I terminated my contract early after moving out and referred a person to take over the service. The process was quite seamless and engineers attended and removed the old equipment and put new equipment for the new tenant. Since then I have been hounded by text and email demanding their equipment back or pay £135. THE ENGINEER TOOK THIS AWAY WITH THEM. They say they didnt have an engineer booked in on that day for my account. I said clearly the engineer would have been booked for the new account and they should check internally and resolve. Its like talking to a brick wall. MONIKA from their offshore complaints call centre literally sounds like a broken record. Refused to investigate, refused to acknowledge they sent an engineer. The burden of proof is always (in the UK) with the accuser and they are the ones accusing me.”

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Posted 6 years ago

“My broadband has been on and off for 10 days now and has now completely stopped for several hours. Virgin just give excuses, keep informing me it's working again, but its not. Really poor customer service. I could write a small paper on the issues I've had with Virgin Media but simply put, they have the worst customer service I've seen from any company”

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Posted 6 years ago

“APPALLING SERVICE AND THEY MAKE IT HARD FOR YOU TO LEAVE! We've been without a working telephone line for 6 months now. It started with white noise and since a visit from a Virgin technician is now a load crackle. Subsequent visits have resulted in a realisation that we need a new cable. The technician on the day of this new connection informed me that he couldn't do the job and I'd have to wait a further 6 weeks for council permission to fix a problem further down the street. I cal to leave Virgin and was told I';d have to give 30 days notice, I got put through to another department to action this and waited on the line for 25 minutes. On another call I was informed that one doesn't need to give any prior notice to leave. However the latest is that I can't get compensation if I'm not a Virgin customer so I have to wait until 4th July to leave. I'm not under any illusion that the compensation will be enough. I'd tell you about the appalling 'superfast' broadband service but that will have to wait for the next review.”

Helpful Report

Posted 6 years ago

“It is clear to even a blind man that hundreds/thousands of customers are far from happy with Vergin Media, I AM ONE OF THE THOUSANDS If you all do what I have and left them, then I feel sure that eventually, once thousands have spoken with there bank account, they will get the message. I just wonder how many of these postings resulted in a customer changing their provider. Posting on here is not really the answer is it, the answer is to take positive action THEN post on here to say you have now changed provider. I appeal to all readers, ACT NOW ..... DITCH THIS PATHETIC EXCUSE OF A COMPANY. DO IT TODAY, DO IT NOW !!!!!!!!!!!!!!!!!!!!!!!! If it was possible to leave a SUB ZERO rating I would definitely do that. I have been charged for three years for a system I did not have. I go online to call them, on hold 45 minutes, 20 minutes 1hour ten minutes and more. I finally get through to a human being (that’s debatable as well) only to be asked questions then put on hold again for similar periods of time. I have sent emails but no reply. I have sent registered post – no reply. I sent letters to various departments, - no reply. I see no point in leaving this sort of feedback If I then continue to be with them !!! I HAVE NOW DEPARTED COMPANY THANK GOD I would urge all who have similar problems then get totally fed up enough to make comments like this to DO SOMETHING ABOUT IT!!! Do you really think VM are concerned in any way at all NO CHANCE. People speak with a cheque book, ditch this shameful company, bin then as fast as you can. The only difficulty is you have to get through to them first so it will take you a lot of patience. Alternative action – Let them continue to treat you like something on your shoe !!!!!!!!!!!!!!!!!!!!! Update 26 June 19 I received a phone call today asking me if there was any way we would consider returning to them. I find this absolutely incredible, how stupid are the people running this excuse of a company. After several registered letters, numerous emails hours on hold they have to audacity to call me asking me to return. Do they ever take the time or effort to read what so many people say about them? Once again, I urge every person leaving adverse feedback to LEAVE VIRGIN MEDIA - LEAVE NOW IT IS THE ONLY WAY TO MAKE THEM LISTEN !!!!!!!!!”

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Posted 6 years ago

“Enough is enough 😠😠😠😠😠😠 after numerous attempts and complaints to so called customer services we are cancelling all virgin services asap you can have your £18.00 per month till November for a phone we returned in February but you will be out of pocket nearly £140 per month. We have been loyal customers for over ten years but this is the end. Word of warning to anybody returning anything to virgin KEEP YOUR POSTAL RECIPTS 😠😠😠😠😠😠😠😠”

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Posted 6 years ago

“Atrocious customer service. Make it near impossible for you to cancel, even when your contract is over! Awful to deal with. Not for the vulnerable or faint hearted!!!”

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Posted 6 years ago

“As I write this I'm on hold trying to cancel my contract. Be warned this takes hours of horrific marketing (you'll hear words like "Bingelicious" repeatedly and a lot of hold music. My contract is expiring, and as my experience was already horrible and I don't want to pay higher rate, they are actively trying to stop you from cancelling contract. Making you stay on hold for hours to cancel. They resort to threats about posting things on your credit report (despite all being paid with DD) which may influence it etc. Basically I think agents are told to do everything you can to stop people cancelling, so if they can't talk you out of it, they transfer you to other department and put you on hold. They hope you give up after few hours.... This is classic dirty sales driven company, spend on marketing, make it easy to sign up and make it almost impossible to cancel. Absolutely horrible.”

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Posted 7 years ago

“Terrible customer service. Terrible communication with their subcontractors. Terrible service. Spent 18+ hours on phone over a period of 6 weeks to resolve a problem they created and no further forward”

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Posted 7 years ago

“A simple query as to why I am unable to access an Itv programme on Demand or catch up, has been unresolved despite the amount I pay for my package more than covers catch up on normal tv channels. I think Virgin is in general a piss-take and would like an alternative cable package any ideas ?”

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Posted 7 years ago

“Apart from the friendly talk at the beginning to convince you to sign a contract Virgin have been nothing but a disaster. Here is a company that do not put the customer first. Bad communication, each department doesn't know what the other is doing, conflicting information given to the customer, installation dates, changed at the last minute, installations dates cancelled at the last minute and a severe lack of information. I ended up cancelling the contract and stuck with BT, as even though they are not perfect by any means, they are more expensive and speed a little less because I will be sticking with my old package, I have no faith whatsoever in Virgin. I can sum it up: I do not trust this company. They contract their work out. The guy I was in contact with I called to ask some questions about installation and he picked the phone up and there was a baby screaming in the background throughout the entire conversation. Unprofessional, disorganised, bad communication. All in all, for the customer, the worst service I have ever experienced, bar none. Take my advice, stay clear of Virgin, there are many other options available.”

Helpful Report

Posted 7 years ago

“I’ve been facing very weak broadband signal even when I’m sitting next to the router Very rude customer service very unhelpful 100 mb !!! Don’t believe it’s all fake Wasted money”

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Posted 7 years ago

“Absolutely terrible customer service representative based in Indian call centre”

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Posted 7 years ago

“Paying nearly 50£ m/p. Suddenly wifi blackouts in random flat spots. Customer service useless and with poor english. Only fix I got offered is a extra monthly pay wifi booster. Engineers doesn't know how to fix issues (if you lucky enough to talk yourself trough to get engineer called out to your property)”

Helpful Report

Posted 7 years ago

“Worst broadband and customer service you can expect. As internet is more off than on, a member of the complaint team kept me busy for hours by messing around with the router. Finally I had no internet at al anymore and been promised a technician the next day between 8-9am. I could get an hour off at work to receive at 9am a message that the technician will turn up. between 8-12. Calling again the complaint department that Virgin caused the problem and does not really care about their customers, I’ve been informed that they cannot do anything about it. The result is no internet, no technician and I will call my contract immediately. Never again !!!”

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Posted 7 years ago

“Shut service to expensive .its not working properly”

Helpful Report

Posted 7 years ago

“Broadband cuts out regularly. Started doing it again today so so just spent 1 hour 20 mins on phone to them being bounced around from person to person. Everytime you go through same security checks as they don't seem to have any continuity between operators. Eventual solution is there is a fault in the area they'll send someone out but that will take 5-7 days! No compensation offered. Cancelling the contract incurs an early termination fee. That can only be waived if the fault reoccurs 3 times in 1 month. Given that each fault takes 5-7 days to fix, they know that's almost impossible. Basically, they've contractually arranged it so they could leave you without internet for 10-14 days per month and still charge you for cancelling. Incidentally, i'm in central London. If it takes 5-7 days to fix a fault here, God help anyone who's with them in a rural area!”

Helpful Report

Posted 7 years ago

“Worst internet connection and worst customer service I have been speaking months and months to virgin media business with regard to the issue I have with an internet connection no one has bothered about my business or my work or any... i have been told them the reason I have got a business account and the connection is ups and downs for many days and weeks now . , no one is bothered about the my business and if there is not internet I cannot work and I’m using my mobile data to run it which is gonna cost me a lot.. I don’t have any more patience on this matter , I definitely need a compensation on this .. please can someone looking to this matter and revert to me soon .. One more thing they said that they have sent the engineer but no one has come for last three weeks .. sorry I’m fed up with these guys ...”

Helpful Report

Posted 7 years ago

“My download speed is slow from month… My download speed is slow from month 150mb-160mb i pay for 350mb vivid. I complaint to complaint team Virgin media, Ok today they call me, I'm talking to Lisa, British woman. 50 minutes of useless conversation, OK, I asked for a connection to a supervisor, this was even more useless! the conversation was short, I felt that I was talking with some teenager or child, Next real Brexiteer Brit useless! so I said goodbye to rubbish virgin media service. I have not heard anything like this before, to submit a complaint on the complaint team, Haha. You pay for service and they are still arrogant. Time for these brexiteers Eu to destroyed them!!!!!!!!! The English Eldorado laziness ended!!! Time for Scotland and Northern Ireland to leave This arrogant shameful and racist English island!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 7 years ago

“Worst customer services, the foreign call centres don't care, they are not even Virgin Media call centres, they are another company all outsourced and none of them cares. They argue, disagree and take offence at everything. Overcharge you and didn't tell me that I was going to be charged two months in advance, yes £129.00 for the first bill. They don't charge installation, instead, they call it activation and still charge you £25, keep clear of this disgrace of a company who last year was fined for overcharging by Ofcom £13 million.”

Helpful Report

Posted 7 years ago

“Do yourself a favor and AVOID***** I wish I was smart enough to see the reviews before entering a contract!! I am now trapped in with the worst internet and their answer is "it is within the contract that you will not always have internet and it is normal to have service cutouts" "our service guarantee only wire connection and not WiFi" If yo are idiot you will sign with virgin after seeing this.... you might be lucky and your area is good with them, but if not then you have taken 100% Risk!!”

Helpful Report

Posted 7 years ago

Virgin Media is rated 1.2 based on 2,423 reviews