Virgin Media Reviews

Name: Virgin Media
Rating: 1.16

1.2 Rating 2,386 Reviews

3 %

of reviewers recommend Virgin Media

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Metrics

1.2

Based on 2,386 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult

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Virgin Media 1 star review on 10th September 2025

Harley

Virgin Media 1 star review on 27th July 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 28th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Virgin Media 1 star review on 27th June 2025

(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Virgin Media 1 star review on 12th May 2025

Kelsey

Virgin Media 1 star review on 8th May 2025

FrancisOlivia 771 At Gmail. Com

Virgin Media 5 star review on 29th April 2025

Jane

103

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sad customer Service...! I called up as my contract ended with them 5 months ago and my price gone up. Asked what they can offer me as sky were doing good deals. I'm am currently paying £66.50 for package, they said they will give me same package for £69.50 if I stay with them. Who there right mind will volunteer to pay £3 more for not her extra but a new contract. I pointed out virgin media offering £45 contract to new customers for same package and sky doing it for £40. They guy left me with no choice but to cancel my service. The adviser seemed very tired and not bothered to talk. The call felt like they are really pushing customers to go to other providers. Virgin Media get a grip...! Mind numbing call.”

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Posted 6 years ago

“Modem died Called 0630am Thursday Will be delivered Monday Impressive huh??”

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Posted 6 years ago

“what the hell! I am on the phone and I have to be on hold for the last 25 minutes that's plus 45 I have been passed around plus 25mintuis talking to someone who said late me put you on hold for a minute and hung up on me!! I am paying 65 pounds per month it's supposed to include sky cinema but when I called last week I was told it was technical default but now they are telling me its not part of my package! it unelectable! they are standards are below average. poor!!! by the way I am still on hold”

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Posted 6 years ago

“Failed to process my cancellation and kept sending bills for 5 months - then passed the "debt" for 5 months' line rental to a debt collection agency! I now have the record of defaulting on my credit file and have been turned down for a phone contract because of this. I've called regularly during the 5 months and am always told that the issue is their fault and it will be sorted out immediately - then next month, I get another bill! At the end of my tether with them and I would strongly advice AGAINST ever using this company! Unfortunately due to my roommates' previous contract I am now using a Virgin Media service again - even though we bought two lines to cover the 6-room flat and are paying over the odds, our internet still periodically goes down for no reason. (We're in central London.) Please never use this company - they will steal money, fail to provide service, consistently lie to you on the phone and are very likely to ruin your credit rating as they're unable to process something as simple as a cancellation!”

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Posted 6 years ago

“Terrible customer service”

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Posted 6 years ago

“Very bad Service I would not recommend them”

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Posted 6 years ago

“I have just been sent a text from virgin.Telling me that my mobile contract has been changed.I was not even asked if i wanted this to happen.Really mad about this,i will be leaving virgin and wont ever use them again.Will never recommend them.........”

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Posted 6 years ago

“It is now 5.57. Have been on the phone waiting to speak to cancellation team since 5.00pm. Cancellation team must be very, very, very busy| For a 'communications' service, the very service you provide is unprofessional and represents you badly as a company. This the 3rd different phone number I have used to contact you on. Just have one and make sure it's a free number. Also, when I say, I would like to cancel, just honour what I am requesting and stop passing me on to others to speak to, to offer other deals. I have been with you many years as a loyal customer and you charge more than a new customer would pay. You've had me long enough as a customer to offer lots of deals. You seem as if you don't really care. I would describe your company as a greedy uncaring provider that needs to really listen to what customers are saying, especially as you are a Cmmunications company.”

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Posted 6 years ago

“Virgin Media.Very bad customer SERVICE. 06/04/19 My home internet not work. I called customer service to fix. They gived time 1 o’clock engineer repaired but Now £33.33 charges for repair. Why we paying every month bill. If extra charges for repair.”

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Posted 6 years ago

“Virgin Media very bad service”

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Posted 6 years ago

“Very bad customer SERVICE. 06/04/19 My home internet not work. I called customer service to fix. They gived time 1 o’clock engineer repaired but Now £33.33 charges for repair. Why we paying every month bill. If extra charges for repair.”

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Posted 6 years ago

“After months of our Internet speeds slowing dramatically between 6pm to 9pm, we tried to get in contact Virgin Media. After several attempts using its online chat service, we spoke to someone who then turned off our Internet. We then had to phone and wait an hour to speak to someone to resolve the issue. The advisor we spoke to had the tenacity to suggest we had turned off our modem. No apology when she discovered her colleague had. Nothing. After that we decided not to keep Virgin Media when we moved home. You need to give Virgin Media 30 days notice, which we did. Only Virgin Media decided to turn it off three weeks early, making us even more stressed while dealing with the sale of our house. Ever time we phoned Virgin Media, we were passed around, speaking to six people on the same call. Each had to complete security and then ask why we were calling. It is awful customer service designed to infuriate or wear customers down. When we finally spoke to a manager, he said it would take 3 days to get our Internet back on. He would not give an explanation for this timescale. He offered us compensation of £8 (which when you work from home is just insulting). He was like talking to a robot reading from a script. When we said we still were not happy, he refused to send our Deadlock letter so we could go to CISAS (their alternative dispute resolution service). It's been three days. Our Internet is still not back on. Do yourself a favor. Do not go with Virgin Media.”

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Posted 6 years ago

“Virgin Media Business should be ashamed of their service and they should change their company's name to some shi* company because they do not know how to serve costumer and they are more professional in scams than in providing internet to people. I have been patiently waiting since three months for their people to install internet at my store but every time they came with different excuses which i accepted because i thought such a big company won't lie. The tricky thing with their contracts is that on the very first day they know that there is going to be extra construction work but they won't tell you in the start. After waiting some time, one will accept any condition to get the service on and this is the point when the virgin media will ask you for extra money or upgrade the package. To be honest i will never ever recommend this company to anyone even if they are willing to provide the service for free and in one day because they will lie again and again! Better to be without internet than being a costumer with virgin media business. I would recommend them to change their name from virgin media business to virgin media SCAM!”

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Posted 6 years ago

“Everytime i ask to speak to a manager 1001 excuses or they cut you off it's like if they transfer you to speak to a manager they lose their job?!”

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Posted 6 years ago

“Incompetent company.Booked full house package early March for installation on 6th April only to be told 5 days before installation there was a cabling problem. 3 days before assured installation would be on time.Day before installation told it would not happen and could be 5-6 weeks.All but one contact I have had has been with Indian call centres that have fobbed me off with lies. NEVER LOOK TO VIRGIN FOR A RELIABLE SERVICE YOU WILL BE LET DOWN.”

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Posted 6 years ago

“Appalling service had no tv or internet for days , 3 engineers visits cancelled beciase they kept assuming the issue was connected to an area fault. Finally after having to lose my temper with them and escalating as a complaint service back up after they did send an engineer to sort out their dodgy cabelling,,”

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Posted 6 years ago

“Terrible company and always have downtime with the broadband”

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Posted 6 years ago

“Terrible and rude customer service, poor broadband service and they will up your bill by a few pounds every few months or so for no apparent reason. They offer out their best deals to new customers and expect existing customers to subsidise this by paying more. Even when I was out of contract with them they wouldn't offer me the same discounts as a new customer so I promptly left. Paid for 100MB broadband but was generally getting sub 40MB, left and went to Sky for cheaper and faster fibre broadband. Would never use Virgin again.”

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Posted 6 years ago

“Even rgis star is too big . Customer service and technical team do not know what they are doing . The broadband is not working and they are asking me if I'm rebooting the hub every other day and if the hub is ventilated. Even after 2 months the internet works as .....”

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Posted 6 years ago

“Absolute disgusting customer service, none existing complaints handling and advisors who refused to log a complaint or pass you to a manager when requested.”

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Posted 6 years ago

Virgin Media is rated 1.2 based on 2,386 reviews