“I'm surprised this company is still in business. I returned items and didn't get an email like I was supposed to, to confirm they had received order. Finally after near 3 weeks, I received confirmation. I am still waiting for the refund to come through, a month later. Never again. Customer service is non existent and ignore emails. Inconvenient and stressful shopping.
There is many other online companies who offer better service, and even free delivery. Do not waste your time on Boohoo.”
“I’ve ordered from them twice now just to give them a second chance and both times I have been sooooooooo disappointed. Cheap fabric, not true to size , poorly made , return policy is horrendous ... I will never shop with them again.. and will tell others not to shop with them Also .. dissatisfied is an understatement.”
“Awful customer service. If I could give them 0 stars I would.
I returned items to them more than 2weeks ago, and have received confirmation from the courier that they were delivered to them 2 days after they were sent.
No refund came through so I contacted them and have just been given the runaround-One agent advised they were not received by them but did not seem to think this warranted further investigation despite the fact I used their return courier service, and another agent implied they had been received (but did not actually confirm this) and when asked why my refund still wasn't processed ignored me completely. I have sent 2 follow up emails, including a complaint through Paypal but have not received a response from the company, and still haven't gotten my refund. Avoid this company at all costs. I certainly wont be using them ever again and will be advising everyone I know to stay away from them!”
“Just took delivery of a jacket in Large (14-16) as I'm size 12 but thought with winter jumpers I'd get the bigger size. Won't go near me but is a lovely fit on a family member who is a size 8. Sizing is way out & such a shame because its lovely.”
“The clothes are good quality for a good price but Don’t bother getting next day delivery . This is the 2nd time I’ve paid for next day delivery and it’s never turned up”
“Never get a complete order. And when I get items missing from my order I never recieve a notification if I will be refunded or the items will be sent. Lately I ended up reordering the items I had missing in my previous order but ended up being sent the missing ones also! Now I cannot cancel my order although I just made it and it is way to expensive to return them as postage is quite high in my country. Also a question takes a day at least to be answered by email which is the only way to contact customer service and the reason why all this confusion happened. Never again!”
“What a disgusting advert I saw at the airport today; those “model” behaviour is revolting. Their movements are sexual, it doesn’t really look like they are advertising a clothing brand but a strip club. Very disappointed.”
“Its the 3rd time I have ordered from Boohoo and I have always sent every Item back!!!. Disgusting quality, I had ordered a Blush pink jumpsuit for it to turn up and be see through! I will never order with them again, not worth the hassle sending items back.”
“I wish I could leave 0 stars. I paid $15 for 2-3 delivery it’s now been 5 business days since I placed my order (and an entire week if you account for the weekend) and I’ve now received an e-mail explaining that there’s nothing they can do until August 10??? Absolutely ridiculous, will not order again”
“I ordered 2 pants from boohoo , they shipped it without my apartment number , so usps couldn’t deliver it , I contacted boohoo to see how they could fix their error but they said they wasn’t anything they could do , the package was sent back to them . They messed up and didn’t want to fix it , I’ll never order from them again and I’ve unfollwed them on social media . People told me they had problem with boohoo , I should of listened”
“I ordered a dress from Boohoo, they took the funds but explained the order has not been processed and the money will be refunded in a few days, I ordered the dress again and now I have two dresses!!! - although it was next day delivery it took a few days to come through. - never ordering again”
“I am
Absolutely disgusted with boo hoo. They sent me 4 out of 5 wrong items. When sent back I only received a refund for one items and had to contact customer service to be told I had to send proof of postage and what wrong items did I send back. It was their mistake but I am having to sort it out and fight for my money back. Never again am I ordering from
Boo hoo I am totally disgusted.”
“i ordered 2 items a week in advance to a trip which i needed them both for. both items were in stock and payed for. a few days later after not receiving the items i check my emails, nothing. the next day i do a search on my email account and a refund had been paid for the main item i ordered as it was out of stock even though i had ordered it. Now ordering a new item in time for my trip means paying £5 next day delivery which is outrageous considering i wouldn't of had to pay this otherwise.”
“Awful quality for the price, I brought a jersey maxi dress in black , the description never stated it was completely see through when worn, let's just say I was highly embarrassed when my husband informed me that you could see everything through it when I'd already been out shopping , not the look I was going for and a waste of money as I won't wear it again now”
“Useless at delivery. I paid for standard delivery which takes 3-5 working days. 5th day and I still have no parcel, they emailed me telling me it’s now going to take another 7 days to get to me. Needed my parcel on the 5th day, 7 days delivery is the saver delivery which I didn’t pay for. So I emailed them and they are telling me I paid for standard delivery which I didn’t and that if I didn’t want my parcel I can send it back, however that’s not the point as I now have no parcel which I needed.”
“I still havent received my order after paying a next day delivery. The chat advisors seem to be clueless about their job. Its like you are chatting to a computer not a human being”
