“We booked our trip just over two months ahead of the date of travel during the pandemic. With all the craziness going on in the world Sarah has been so helpful with the many questions I had regarding logistics and coordination with the tour company. Sarah usually got back to each question within 24 hours. Just have patience with response time depending on where the world you are due to time zones. Great company. Would love to work with Sarah again on another trip down the road.”
“We had a tour package booked for our honeymoon in March 2020 in Europe when the pandemic first took hold on this planet.
Bookmundi customer service always replied to our every email very quickly and was very understanding of these challenges during these very trying times.
When we get our holiday package refunds, we will have no hesitation in re-booking our holidays with Bookmundi again.
We are very satisfied with the way this company conducted itself during the pandemic period.
Can't wait for our next holiday tour package with Bookmundi again!”
“Sarah and Emma were exceptionally professional, prompt, friendly and helpful in booking our trip, which unfortunately needed to be be cancelled due to Covid…”
“My recent tailor made trip to Colombia was absolutely fabulous thanks to Bookmundi. Great customer service from planning through execution. Planned activities went like clockwork with no question/concern too trivial. Our guides were exceptional in every way which greatly enhanced our stay. I’d used them again without hesitation and recommend them wholeheartedly.”
“I'll get back to you in 2 mins..... So I assumed that the booking was not valid
E-mail received 4 hours later confirming booking
Not good enough
Still waiting for a few Qs to be answered”
Thank you for your feedback, Carol.
We sincerely apologies for the inconvenience that was caused. We were having a system update that resulted in technical difficulty which led to this. Unfortunately, you had reached us outside our operational hours which is why there was a delay in responding back to you. However, one of our customer service agent did reach out to you within 24 hours via email as well as via call.
Humble apologies once again. I hope this clarifies.
Best,
Sarah
Customer Service Manager
Thank you for your feedback, Maria.
We truly understand your concern and we sincerely apologize for keeping your concerns waiting. Unfortunately, you had reached us outside our operational hours which is why there was a delay in responding back to you. However, one of our customer service agent did reach out to you within 24 hours via email as well as via call.
We apologizes for the inconvenience caused to you. I hope this clarifies.
Best,
Sarah
Customer Service Manager
Bookmundi
“Excellent customer service, responsive and always ready to assist with the booking process. Will happily return again for booking another tour. We were impressed with the variety of tours on offer and destinations at competitive prices. Communication was excellent and easy to use booking system.”
“I had a complaint about the website and booking discount, which I pointed out. Checking today, I see that it has been fixed.
Otherwise, the booking process and follow-up with Customer Service have been very good.
I'm looking forward to the trip.”
“Overall it was very easy and quick to book with Bookmundi! I ran into a problem since I'm traveling alone and the trip usually requires two people but the tour group and Bookmundi solved my problem within minutes. Highly recommend!”
“The booking process is good but there is a problem with the dates selection. The dates for the tour to select is different from the preview page (1 day off) but is corrected at payment confirmation.
I followed the preview date and now I need to change the dates.”
Thank you very much for the feedback. Our customer service team will help you edit the start date. They will reach out to you within 24 hours and get this sorted. Very sorry for the confusion with this one. It's a small bug caused by a recent site upgrade.
Thanks again. We do really appreciate your feedback.
All the best
“Enjoyed our tour of the garden district and french quarters in New Orleans very much. Both of our tour guides Logan and Angela were excellent!! They were both very knowledgeable about the area and it was fun to learn some of the history. We also loved being able to try some of the popular local foods. Tami”
“Sarah Thomsen is a major representative for Bookmundi. All my emails were answered within hours of contact and regarding the refunds she kept me fully up to date. Nothing but high praise for Sarah and Bookmundi.”
“Our trip last year was cancelled due to Covid-19 so we recently reached out to Bookmundi to once again plan our trip using our credit. We worked with Sarah Thompsen who was extremely helpful, thorough, knowledgable, and was quickly able to answer all of our questions. Bookmundi's price for our Alaska trip was less than going direct with the tour company plus Sarah was able to provide us with last year's booking price since we already had a deposit down. I highly recommend Bookmundi....& Sarah:)”
