“Being a sole traveller for the first time in 42 years I was really happy to have the support of The team, in particular Peter to help with my booking to Ireland. He was always helpful and reassuring with advise and questions. I will definitely use this service again
Jen”
“Bookmundi was very clear and easy to use. It provided the easiest and safest booking experience. (They automatically make you an account when you make an inquiry!) Additionally, the site allows for easy communication with the tour company.”
“No words to say how grateful I'm with the excelent service provided by the agencies, specially Hymalaian Leisure and Bookmundi.
Due to covid rules, I sadly had to cancel my tour and I imagined that It would ruin my vacation because of the taxes that I would have to pay, but the agency and the Bookmundi understood my situation and allowed me to cancel without any tax, so It allowed me few days later to plan again my tour as the rules to enter in the country was updated. Thanks for the humanized service and to make dreams come true, without that, my second chance to travel would not be possible. I will recommend to my friends!”
“I booked and paid for an Inca Trail Hike 6 months in advance and planned my 2 week South America trip around the dates. I had a question and reached out to the tour company Bookmundi had booked for me. They had no reservation for me and my trip is 3 weeks away. The tour is completely sold out. Contacting Bookmundi is logistically a headache due to the time zone as they are in India. I sent multiple emails and got up at 2 am to speak live to customer service. All they have is an apology. DO NOT BOOK WITH THEM.”
Thank you for your feedback, M! We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Your comments have been discussed at length with the responsible team to prevent this from happening again.
We sincerely apologize that our service did not meet your expectations. We set a high standard for ourselves and are truly disheartened to hear that standard was not met in your interaction with our business. Your happiness is our number one priority. This was an uncommon instance, and we’ll do better in the future. Please know that we will be addressing this review with the team so they can learn from it and do better in the future.
Best,
Sarah
Customer Service Manager
“The customer service was exceptional. They responded promptly and courteously. We had to cancel due to COVID and the process was quick. Full refund issued. Definitely use them again.”
“Monique was so helpful in booking our trip to Cuba. Such timely responses and fitted in everything we requested in the days we had. Amazing experience working with her would recommend”
“Great communication and able to work with you, despite the constant changes surrounding Covid. We had a honeymoon scheduled for April 2020, but due to travel restrictions, had to postpone to 2021. Considering the state of the pandemic in 2021, the trip had to, once again, be pushed 1 year. Now looking into 2022, we are in a very similar situation. Since it has gone on over 2 years, we asked for a full refund and Bookmundi was able to make it happen. We will gladly rebook our trip with Bookmundi once international travel becomes more normal.”
“Customer service Jane has exchanged email few times to gladly refund my reservation due to cancellation on the trip that I deposited. The cancellation in Feb 2022 has caused me to revise travel plan. when I confirm my plan, will loook Bookmundi web site again. Thanks.”
