“Overall booking is simple and straightforward. I do have one problem I could not solve. I have credit from previous trips that I was told I can use for future bookings. However, I couldn’t find the place to put in the code so I can use my credit. If you can make this easier, it will be better. Thanks”
Hi Angie,
Thank you for sharing your valuable feedback regarding your booking experience with us.
We do have a "Use Travel Credit" feature that reflects on all our Travellers' Profile in Bookmundi. This feature lets our Travellers apply the existing Travel Credits to their bookings. One of our agents will be in touch with you directly so that we can assist you further on this.
We look forward to assisting you with a solution and for anything else, remain at your disposal.
Kind regards,
Sarah
“The website is really easy to navigate and convenient for searching and booking tours. I would use this site again. They sometimes have discounts, and a company can also reach out to offer you a custom package.”
“I had some complications with my initial booking, but team at bookmundi resolved all issues professionally and efficiently. I especially enjoyed communications with Sarah who replied promptly and provided the necessary details.”
“Great customer service!!! I am dealing with Jane A and she helped me with choosing the tour for my husband since it was my surprised gift for him. She answered all my questions even up to the point of cancelling the tour I originally booked for my husband and changing it into a new one.
Yes, cancelling the tour is no problem as long as it says on the tour that it is cancellable. I was able to change the tour into a totally different country!
Thanks so much Jane for being so patient with me ! Thanks for all the help!!!
I would say the best customer experience I have had with tour company!!!”
“Bookmundi have provided an excellent service with comprehensive information and a personal touch even through the internet. The assistance with online booking made it easy to manage the arrangements, and we are very much looking forward to our trip with Bookmundi”
“Bookmundi took $2000 for a deposit to Costa Rica with my friends. They then rejected my trip and kept my money. I keep getting told that I will get it back in 72 hours, but have yet to see it. Don't book with them, THEY ARE THIEVES!!!
If I can give zero stars until they are out of business, I will. I have many friends.”
Hi Tammy,
Thank you for reaching out and providing us with your valuable feedback.
We have already processed the refund of your payment. As informed earlier via email as well, a full refund takes up to 7 business days (sometimes faster) for our Payment System, Stripe to direct the refund back to your account. You should have received the money by now.
Our Customer Relations team is also in contact with you regarding any other help or clarification that you may need. We look forward to supporting you in any way we can.
Kind regards,
Bookmundi Team
“Responsive, professional interactions, price discounts often below tour operator pricing. Emily very helpful!
Look forward to continued support and service.”
“We are very impressed with the Bookmundi team- so helpful and efficient. The website is easy to use and the information about the tours is clear and up to date.
Highly recommended!”
