“Caroline was prompt and helpful. Love that she's accommodating in dealing with my requests. Hope the actual European tour srrvice will be as easy and as excellent as the booking process.”
“The team was fantastic with all the details of the preparation for the journey. A special thank you to Jane who was of great assistance with last minute changes to the programme.”
“The Bookmundi description states that there is 4 hour tour.
The confirmation states that there is a 3 hour tour.
What am I to believe?
What else is erroneous in the tour?”
Hi Marcia,
Thank you for reaching out and providing us with your valuable feedback.
You are right, this tour was indeed only 3 hours, and not 4 hours per the description. We are happy to offer you a pro-rata refund, a full tour refund, or even provide you the tour for 4 hours, whichever solution you wish. We of course apologize for the inconvenience caused and can also confirm that we have rectified the discrepancy. Our Customer Service team have reached out to you regarding the above 3 solutions as well.
Have a great day ahead, and thanks again for your feedback.
Best,
Sarah
Bookmundi
“I have been working with Jane and she has been very helpful. She held a spot for me until I could make my deposit and secure a reservation. I appreciate and feel Bookmundi is a great tour operator. My only concern is that the price changed from the time the spot was reserved and the day I made the deposit. I am hopeful Bookmundi will honor the price at the time I reserved a spot.”
Hi Dede,
Thank you for sharing your valuable feedback regarding your booking experience with us.
We will of course honour the price for which your spot was reserved for your booking, so that you get the best possible price. A customer service rep has reached out to you regarding this as well.
Best,
Sarah
Bookmundi
“Sarah was excellent in sorting out the exact trip we were after. After 2 years of Covid lockdowns we were keen to get to the Artic. Sarah worked with us to ensure everything about our trip suited our needs. Happy to use Bookmundi in future bookings.”
“I travel a lot and I am used with all kinds of responses and customers dealing. Yet, I don’t remender a customers service so kind and quick as the one provided by Emily at Bookmundi. Comprehensive and complete answers that promptly fulfilled all doubts. Excellent”
“Overall booking is simple and straightforward. I do have one problem I could not solve. I have credit from previous trips that I was told I can use for future bookings. However, I couldn’t find the place to put in the code so I can use my credit. If you can make this easier, it will be better. Thanks”
Hi Angie,
Thank you for sharing your valuable feedback regarding your booking experience with us.
We do have a "Use Travel Credit" feature that reflects on all our Travellers' Profile in Bookmundi. This feature lets our Travellers apply the existing Travel Credits to their bookings. One of our agents will be in touch with you directly so that we can assist you further on this.
We look forward to assisting you with a solution and for anything else, remain at your disposal.
Kind regards,
Sarah
“The website is really easy to navigate and convenient for searching and booking tours. I would use this site again. They sometimes have discounts, and a company can also reach out to offer you a custom package.”
“I had some complications with my initial booking, but team at bookmundi resolved all issues professionally and efficiently. I especially enjoyed communications with Sarah who replied promptly and provided the necessary details.”
