“Working with Bookmundi to plan and book my trip was great! They are very quick to respond by email, and also very tailored in their approach to addressing questions and issues that arose with my booking. I haven't yet gone on my trip (It's next week!), but Bookmundi has definitely made the planning process very smooth and I would use them again!”
“There was no profile for the second traveler. Bookmundi lists a number for US (next to an American flag) which calls India whose hours are 9-5 India Time. This is less than useful for people living in time zones which are 10.5 hours different. Accomodations were good, however for that many people involved, few were helpful. Information was severely lacking, for example, the fact that US credit cards were non-functional: at banks, hotels (that is NOWHERE). The phone requires a Cuban sim card. In spite of these barricades to a happy vacation, but the fact I do like Rum and Mojitos both which in ample supply.”
Hi Gary,
We are sorry to hear that you were unable to access the profile for the second traveler on your booking. In Bookmundi, we do not automatically create a profile for the second traveler as information like email address, nationality, password and username is needed for us to be able to create the profile for you.
However, If you'd like to create the profile you will be able to do so by signing up in Bookmundi.
One of our Customer Relations agents has also reached out to you directly so we can further assist you with the process.
Should you require any further assistance prior to departure, please do not hesitate to get in touch!
Best,
Bookmundi
“I want to thank Mr. Peter from bookmunti that work very hard to solve
The misuderstanding with the deposit
Payment problem.also I think bookmundi is a honest company”
“Excellent service. Many local agents told me being too short of time to visit Machu Piccu from Lima as I only have 1.5 day. However, bookmundi link me to an agent, Erik Krause whose quickly find me solution and revert with outside the box solution. He also provide good information and alternatives.”
“Really loved how easy it was to book. It was the best price online, better than the actual tour organiser's offer. The payment option helps me plan my finances over the upcoming months as I only needed to pay a deposit.
I like the variety of tour options to choose from and how quick the team are to respond to any questions. I've already recommend Bookmundi to 5 friends.”
“I am an 82 year old man. I booked a tour in Morocco. On receiving the detailed itinerary I realized my wife and I were incapable of physically going on the tour. I cancelled the tour the next day. I had paid for the tour, $2100 in full.
I was two days within the cancellation policy. Bookmundi would not refund my money.!”
Hi John,
Thank you for taking the time to leave a review and share your valuable feedback.
We regret to see that you had to cancel your tour as the itinerary was not suitable for you. Please note that once your booking has been confirmed, the operations team have to use the deposit payment to book services (hotels, transportations services, entry tickets, etc.) in advance.
Please note that going by the Cancellation Policy, only your deposit payment is non-refundable. Hence, we have already processed a refund of the remaining amount back to you. You will receive the amount within 2 to 3 business days.
One of our agents is also in touch with you directly regarding this and we look forward to supporting you in any way we can.
Kind regards,
Sarah
“Site informative, clear and easy to navigate. And four cheers for the Bookmundi's carbon offset program. I will definitely book with Bookmundi again.”
Hi B.K,
Thank you for sharing your feedback.
We regret to see that you have encountered some complications with your booking and we apologize for any inconvenience caused.
To clarify, the payment verification process is a standard protocol followed by all our agents in Bookmundi as we have received a lot of fake bookings lately. That said, we understand your concerns which is why we have followed up with an email notifying you that we are processing your booking. We do strive to make booking tours as easy as possible for our travellers and appreciate any opportunity to see where we may be able to better improve the clarity of our platform at all stages of the booking process.
We look forward to assisting you further in any way we can.
Best regards,
Bookmundi Team
“The process of finding the best possible trip, the sparring with different operators and the site offers a great and seamless experience. In addition, operators are super knowledgeable and good at giving guidance. In our case, on a trek to Everest Base Camp for myself and 13 year old son. They helped me understand and consider how I can offer my son the best possible experience. Can only recommend Bookmundi.”
“Sarah and Jane in Customer Service took such good care of us all the way through our booking process! Having never booked a cycling tour before, and having never been to Italy before, I had lots of questions and they were always there to answer them. They worked very well along side Explore who was the Tour Operator. My husband and I were in great hands and our trip went off without a hitch. Thanks so much Jane and Sarah! I would highly recommend Bookmundi.”
“Emily from Bookmundi was fantastic to work with. She made every step of the booking process very easy and provided excellent communications every step of the way. I wouldn’t hesitate using them again for future travel.”
