Hi Erika,
Thank you for your feedback.
We apologize for any inconvenience you experienced while trying to book your trip.We understand that departures that are close to the date of travel can sometimes be difficult to confirm with our operations team, which is why we advise customers not to book any non-refundable costs until they receive a confirmation from us.
We would like to inform you that a full refund has already been processed back to you as a gesture of our apology. Our goal is to ensure that all our customers have a positive travel experience, and we would love the opportunity to assist you with your future travel plans.
Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help.
Best regards,
Sarah
“The customer service is wonderful.
We had a little hiccup when booking and having a promo code applied, but the customer service emailed back within 24hrs and fixed it right away. Very happy :)”
“The customer service was very fast and efficient. All questions were answered in a very professional and resolved within the time frame.
Also very happy that the non-refundable deposit is still able to be used for future trips.”
“They answered my emails promptly. Went beyond to secure an extra night and transportation for us. I feel secure going on our vacation knowing all is in order. I would recommend the company”
“I can't say enough about working with the travel agency with whom Bookmundi connected me! I was so overwhelmed with trying to plan the details of a 16-day trip with my family. Even trying to find a reputable travel agency that had intimate knowledge of my destinations had me stressed and with my mind spinning. Once Bookmundi connected me with the travel agencies in my destinations, I was quickly relieved that I was in great hands. Alican with Sunnova Travel was an excellent communicator who understood every concern and/or request I had with ease and made adjustments to create the perfect custom tour for our family. He had many recommendations that aligned with our interests and knows the destination incredibly well. I have zero doubt that we are going to have a low stress, highly enjoyable time in Turkey thanks to Sunnova Travel and Bookmundi!”
“Created what I consider to be the perfect itinerary. I do considerable research about places & things I want to see & do during my travels, & I send the list to several agencies. Other than Bookmundi, all I got back were off-the-shelf tours. Bookmundi has provided me with a driver who will cover nearly all of the items on my list, & I will be able to stay for as long or short a time as I want. Perfect!”
“Sarah has been most helpful throughout the whole process. Quick replies with clear explanations. Boarding the ship for Antarctica tomorrow afternoon, so that is proof that it all works.”
