“We booked a trip to Cuba and bought our airfare. They sent an email saying due to civil unrest we probably couldn't go and someone would get back to us. No one got back to us promptly so then i tried calling, but no one was there to take a phone call. Meanwhile my 24 hour cancelation window for my airfare was upon us, so I canceled my airfare so as not to lose my money. Then, they sent me an email and said it was fine to go to Cuba. Insane. The state department showed no travel warnings. What they should've said was that they were worried about Americans going to Cuba.”
Hi there,
Thank you for taking the time to leave us a review.
We understand that the booking process overall has been uncertain and that we were unable to give you a confirmation immediately. However, it normally takes us 24 hours to confirm any booking, which is aforementioned in the booking processing email. We wanted to make sure you didn't book any non-refundable costs, so we sent you an email mentioning the current political situation in Cuba.
We are glad all the services have now been confirmed for you and we hope you have an amazing trip.
Regards,
Bookmundi Team
“My Bookmundi rep, Emily, was great. She responded promptly to all my inquiries and requests and was always upfront with information. I will definitely use Bookmundi in the future when booking my vacations.”
“My initial tour was cancelled by the India -based tour operator. I was offered a full refund, but also the choice of other similar tours. Emily helped to secure a new tour for me which I am look forward to. Thank you!”
Hi Monte,
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused.
At the time of your booking, we offered an exclusive 5% Bookmundi discount on the tour you booked. For technical reasons, our system did not apply that USD 48 discount on your booking in particular (it did apply on the bookings), which was unintentional, and we have of course processed the USD 48 refund to you, when you made us aware of the discrepancy.
Our technical team has implemented a solution to ensure that this will not occur again.
All the best
Sarah
“I understand how stressful travelling to another country with booking, transportation, flights, weather, etc and trying to arrange, making sure every single detail is covered. Well, Peter from Bookmundi assuaged all that. He was very responsive and patient with me, addressing my questions and concerns. He even took screen shots of every step for me to complete my pre tour registration online. He went over and beyond what was expected of him.
Thank you Peter for taking care of me and my family.”
“I have had a great experience so far with Bookmundi! The tour price seems very reasonable compared to other companies, and they have been very responsive in answering my questions.”
“I have dealt with wonderful customer service staff namely: Jane Andersen, Sarah Thomsen, and Emily Brown. They are are very helpful with all my needs. Jane has helped me so many times and she never got tired of me!
I am so happy with the service that I am geting from Boolmundi! The response is very timely! Those ladies are awesome!!! Thumbs up!!
I would like to suggest too that I hope you will consider to have the option of having international flight included. I said this because currently we are looking for tour to Italy either with Pariis or Switzerland for 4 people. It just that we have our 83 y o mom with us so it is helpful in flight is imcluded.”
“This is the second time I've booked via Bookmundi. First time was perfect.
Easy to communicate with service provider through Bookmundi.
A few customer service queries - always responded within 24hours and satisfactorily resolved.”
“My first time utilizing Bookmundi’s service has left me incredibly impressed with the ease of using the site, the broad variety of tours and pricepoints, and the ability to contact the tour operators for easy & clear communication. The customs care team went above and beyond when I made a mistake with my booking. They helped me sort out everything quickly, efficiently and professionally. I know I will definitely be booking more tours with Bookmundi again.”
“Dear sir/madam,
I would like to request a change for my booking due to my wife's health problem.
My booking reference is D7VwdvHrI.
Thanks in advance.
Xay.”
