Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 776 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 776 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how Bookmundi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want to thank Mr. Peter from bookmunti that work very hard to solve The misuderstanding with the deposit Payment problem.also I think bookmundi is a honest company”

Helpful Report

Posted 2 years ago

“Excellent service. Many local agents told me being too short of time to visit Machu Piccu from Lima as I only have 1.5 day. However, bookmundi link me to an agent, Erik Krause whose quickly find me solution and revert with outside the box solution. He also provide good information and alternatives.”

Helpful Report

Posted 2 years ago

“Really loved how easy it was to book. It was the best price online, better than the actual tour organiser's offer. The payment option helps me plan my finances over the upcoming months as I only needed to pay a deposit. I like the variety of tour options to choose from and how quick the team are to respond to any questions. I've already recommend Bookmundi to 5 friends.”

Helpful Report

Posted 2 years ago

“Excellent customer service!”

Helpful Report

Posted 2 years ago

“I am an 82 year old man. I booked a tour in Morocco. On receiving the detailed itinerary I realized my wife and I were incapable of physically going on the tour. I cancelled the tour the next day. I had paid for the tour, $2100 in full. I was two days within the cancellation policy. Bookmundi would not refund my money.!”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to leave a review and share your valuable feedback. We regret to see that you had to cancel your tour as the itinerary was not suitable for you. Please note that once your booking has been confirmed, the operations team have to use the deposit payment to book services (hotels, transportations services, entry tickets, etc.) in advance. Please note that going by the Cancellation Policy, only your deposit payment is non-refundable. Hence, we have already processed a refund of the remaining amount back to you. You will receive the amount within 2 to 3 business days. One of our agents is also in touch with you directly regarding this and we look forward to supporting you in any way we can. Kind regards, Sarah

Posted 2 years ago

“Site informative, clear and easy to navigate. And four cheers for the Bookmundi's carbon offset program. I will definitely book with Bookmundi again.”

Helpful Report

Posted 2 years ago

“I was on a spot due to a crooked tour company canceling me at the last minute.You steped up and saved my vacation”

Helpful Report

Posted 2 years ago

“The process quick and easy. Customer service is very responsive gave me a brief and cleared info, and answer to my querries.”

Helpful Report

Posted 2 years ago

“Your service sucks! Your booking policy is absolutely ridiculous! Your booking agent, Emily Brown, is wasting my time.”

Helpful Report

Posted 2 years ago

Hi B.K, Thank you for sharing your feedback. We regret to see that you have encountered some complications with your booking and we apologize for any inconvenience caused. To clarify, the payment verification process is a standard protocol followed by all our agents in Bookmundi as we have received a lot of fake bookings lately. That said, we understand your concerns which is why we have followed up with an email notifying you that we are processing your booking. We do strive to make booking tours as easy as possible for our travellers and appreciate any opportunity to see where we may be able to better improve the clarity of our platform at all stages of the booking process. We look forward to assisting you further in any way we can. Best regards, Bookmundi Team

Posted 2 years ago

“The process of finding the best possible trip, the sparring with different operators and the site offers a great and seamless experience. In addition, operators are super knowledgeable and good at giving guidance. In our case, on a trek to Everest Base Camp for myself and 13 year old son. They helped me understand and consider how I can offer my son the best possible experience. Can only recommend Bookmundi.”

Helpful Report

Posted 2 years ago

“Très facile a reserver la visite”

Helpful Report

Posted 2 years ago

“Very good”

Helpful Report

Posted 2 years ago

“So far, so good. Trip is booked!”

Helpful Report

Posted 2 years ago

“Sarah and Jane in Customer Service took such good care of us all the way through our booking process! Having never booked a cycling tour before, and having never been to Italy before, I had lots of questions and they were always there to answer them. They worked very well along side Explore who was the Tour Operator. My husband and I were in great hands and our trip went off without a hitch. Thanks so much Jane and Sarah! I would highly recommend Bookmundi.”

Helpful Report

Posted 2 years ago

“Emily from Bookmundi was fantastic to work with. She made every step of the booking process very easy and provided excellent communications every step of the way. I wouldn’t hesitate using them again for future travel.”

Helpful Report

Posted 2 years ago

“Quick and easy booking process!”

Helpful Report

Posted 2 years ago

“very good and easy :)”

Helpful Report

Posted 2 years ago

“We used this company to maximize our time in Peru and we are very happy that we did. Having had limited time, we wanted to do as much as possible in the span of a few days and this company allowed us to do just that. They made everything extremely easy for us from the second we got off the plane to the time we needed to leave. Everything was pre arranged and there were no surprises. Erik, Pilar, Sol, Evy, Lillian, and all the drivers were so nice and willing to do anything to make our trip as perfect as possible. Would use this company without hesitation for any future vacations and highly recommend to anyone thinking of going to Peru!”

Helpful Report

Posted 2 years ago

“Excellent. I had questions about a flight to go along with a tour to Iguazu Falls and the agent, Ramiro, checked the flights and got back with me within minutes. Soon afterward he sent me a link to book my entire trip. My first experience with bookmundi was awesome. I will check with bookmundi to book future tours first. Thank you.”

Helpful Report

Posted 2 years ago

“When I selected a tour, it said, ‘instant booking’ but I received an email, 6 hours after payment that they suspect my credit card to be fraudulent and that I need to send a picture of myself with my ID for extra safety measures. This is ridiculous since I’ve been using this Card since last six years globally without any questions. After providing the picture, they took additional 48 hours to confirm my tour. So it wasted 3 days only booking a tour.”

Helpful Report

Posted 2 years ago

Dear Rakhee, Thank you for the feedback. We appreciate that. We do unfortunately see some fraud bookings on Bookmundi where the credit card used has been stolen from its original owner. We are especially on the alert when the credit card is issued in one country and the user is from another country. In a few instances we have therefore put a safety procedure in place to double-check that the user of the credit card is also the correct owner. It's not to cause inconvenience but merely to try and safeguard the credit card owner's money. We are of course sorry that this caused an undue delay for processing and confirming your booking. We will reach out directly to you with a few solutions to amend the situation. All the best Sarah Customer Service Manager Bookmundi

Posted 2 years ago

Bookmundi is rated 4.7 based on 776 reviews