“First thing is that their price was the cheapest. It is, however, the exceptional assistance from Peter that has me really impressed. His timely and fully detailed communications made the whole process go very smoothly.”
“This is my third “adventure” with Bookmundi. My first trip was solo, second with a friend, this my third time is with 3 friends. I have always enjoyed my trips, and he local guides have been knowledgeable and great personalities. Who is ants a beach holiday lying on a sun bed when you can meet the locals, learn their history and culture.”
“I used bookmundi for the first time and I am happy with customer service I received. Very quick and professional. Will use it in future again. Thank you”
“We really enjoyed our travel to Cuba with Bookmundi! They arranged for two very nice casa particulares and the tour guide for the Welcome Tour and Oldtimer Tour was very knowledgeable and helpful. We also really enjoyed the Tropicana show and recommend it to anyone going to Cuba!”
“This was a pretty expensive 7 day $2k per person booking to Italy with NO OPTION to select room preferences. BEWARE if you are travelling as a family - the agents randomly split up people in groups of 2-3 and god forbid you are a family of 4 they will slap you with 300-500Euros extra to make that happen on top of the $2k+ !!
Hope this helps any future families in deciding to opt for their services.”
Hi Roopa,
We sincerely apologize for any inconvenience you may have experienced due to a misunderstanding of the tour details prior to your booking. We understand that you were expecting a different accommodation arrangement. We would like to clarify that the tour price is based on shared accommodation in double occupancy and triple share rooms, as clearly stated in the tour description.
Since this is a group tour, any accommodation upgrades would need to be arranged specifically for your reservation, which would result in additional expenses.
We truly value transparency and aim to make the booking process as convenient as possible. We appreciate your feedback, and our dedicated customer service representatives are currently working closely with you to ensure that all the necessary arrangements are made according to your requirements.
Best,
Sarah
Bookmundi
“The booking experience was pleasant except for the fact that I had to wait for about 24 hours to receive a response each time I made an inquiry. One wishes it did not take so long.
Ian”
Dear Ian,
Thank you for your feedback on your recent booking experience.
We understand that the 24-hour response time for your inquiries may not have met your expectations, and we apologize for any inconvenience caused. To clarify, our usual response time is faster than 24 hours, and we always respond within that timeframe. However, due to time zone differences, there may be rare occasions when a response may take up to 24 hours.
Please know that we take your feedback seriously and will make every effort to improve our response time in the future.
Best,
Sarah
Bookmundi
“I found a discount code, and it was not applied to my initial payment. They credited me as soon as I emailed them.
Quick efficient and excellent customer service!!!! my first time dealing with this company… so far, I love them!!”
