“We really enjoyed our travel to Cuba with Bookmundi! They arranged for two very nice casa particulares and the tour guide for the Welcome Tour and Oldtimer Tour was very knowledgeable and helpful. We also really enjoyed the Tropicana show and recommend it to anyone going to Cuba!”
“This was a pretty expensive 7 day $2k per person booking to Italy with NO OPTION to select room preferences. BEWARE if you are travelling as a family - the agents randomly split up people in groups of 2-3 and god forbid you are a family of 4 they will slap you with 300-500Euros extra to make that happen on top of the $2k+ !!
Hope this helps any future families in deciding to opt for their services.”
Hi Roopa,
We sincerely apologize for any inconvenience you may have experienced due to a misunderstanding of the tour details prior to your booking. We understand that you were expecting a different accommodation arrangement. We would like to clarify that the tour price is based on shared accommodation in double occupancy and triple share rooms, as clearly stated in the tour description.
Since this is a group tour, any accommodation upgrades would need to be arranged specifically for your reservation, which would result in additional expenses.
We truly value transparency and aim to make the booking process as convenient as possible. We appreciate your feedback, and our dedicated customer service representatives are currently working closely with you to ensure that all the necessary arrangements are made according to your requirements.
Best,
Sarah
Bookmundi
“The booking experience was pleasant except for the fact that I had to wait for about 24 hours to receive a response each time I made an inquiry. One wishes it did not take so long.
Ian”
Dear Ian,
Thank you for your feedback on your recent booking experience.
We understand that the 24-hour response time for your inquiries may not have met your expectations, and we apologize for any inconvenience caused. To clarify, our usual response time is faster than 24 hours, and we always respond within that timeframe. However, due to time zone differences, there may be rare occasions when a response may take up to 24 hours.
Please know that we take your feedback seriously and will make every effort to improve our response time in the future.
Best,
Sarah
Bookmundi
“I found a discount code, and it was not applied to my initial payment. They credited me as soon as I emailed them.
Quick efficient and excellent customer service!!!! my first time dealing with this company… so far, I love them!!”
“Hi,
It was nice to book a trip to Colombia through Bookmundi. We can ask everything to Vivien and in the end, we were satisfied with Vivien's all explanations about the trip. After we were persuaded about the expenses we paid the deposit very easily and quickly in the offer of Bookmundi. This was great. I hope the remaining proceeds will be very easy and helpful. And I hope the trip will be better than our expectations; this is the most important part of our cooperation with Bookmundi.
Thank you”
“Good service before, during and after reservation: descriction tour is very exhaustive and detsiled; once I have decide tour fitting with my wishes, reservation was intuitive and easy to apply. After reservation customer care staff was very helpul in clarify same points. I reccommended it”
“We have tried multiple times to contact you with questions via messaging and email. Could you please provide us with information pertaining to how we will be picked up at the airport the name of the hotels and we would like an itinerary sent to us
7-25-23
This trip that we have fully paid for begins in six days. We still do not have any itinerary and have made multiple requests for this only to be told they will get it to us.. at this point I feel like I have been scammed. I gave them zero stars.”
Hi Denise,
We apologize for any inconvenience caused by our attempts to reach you regarding your upcoming trip. We understand that you have concerns regarding the details of your airport pickup, hotel information, and itinerary.
Please note that our operations team will be sending you vouchers, tickets, and a day-to-day itinerary via email 10 days prior to the trip start date. This will include all the information you have requested. Additionally, we have already sent you a response to your inquiries explaining the same.
To provide further assistance, one of our Customer Relations agent has directly reached out to you. They will be available to assist you with any further inquiries or concerns you may have.
Best,
Sarah
Bookmundi
