“Terrible hotel and experience thus far.
My husband and I booked the Rome to venice tour. Our first hotel The Grand Olympic was absolutely disgusting. It was NOT clean at all, not comfortable, and definitely not a 4 star hotel. This at best is a 1 star hotel and not what we’d expect paying nearly $4,000 for our trip. Pieces of tile were missing, blood on the wall, the sink wouldn’t drain, there was no bedside lights, and the shower had mold. When I contacted Bookmundi, I received this response “ The hotel has been following its established cleanliness protocols diligently. We believe the issue may be related to personal preferences”. They said this despite the fact I emailed multiple pictures to them of the issues.
Meanwhile, my husband and I felt so uncomfortable and disgusted we ended up changing hotels and paying over $700 euros out of pocket, which Bookmundi will not reimburse us on this hotel or the original hotel.
Save yourself the time and trouble, book with Perillo.”
Hi Melissa,
We apologize for the negative experience you had with the hotel in Rome. Your feedback is crucial, and we take it seriously. We are investigating the issue with the operations team and one of our Customer Relations agents will contact you to assist you.
Your satisfaction is our top priority, and we are committed to resolving this matter. Thank you for your patience as we work towards a resolution that meets your expectations.
Best regards,
Bookmundi Team
“Despite the outcome not being exactly what we had hoped for, the assistance from James was always efficient and polite. We will definitely use Bookmundi in the future.”
“My experience with Bookmundi has been very bad. They've provided incomplete answers and deceptive information about our booking. Everything felt very dishonest. I would never book with them again.”
Hi Sharon and thanks for your review.
We've been in contact with you daily to ensure that you got the upgraded rooms and the availability that you sought for your Iceland trip. We're not 100% sure on what has resulted in the above negative review, but we'll give you a call and liaise with you further so as to try and find a solution.
Be in touch later today.
Best,
Yasmine
Customer Happiness Representative
Bookmundi
“It was fast and easy to book a tour via Bookmundi. There's so many selections so choosing the right one that will fit your budget, schedule and travel plans was a challenge but Bookmundi delivered somehow. Thanks and will see how the tour we chose in October goes.”
“Despite me booking so last minute, bookmundi managed to get me on this tour. I was fully updated the whole time (updated everyday). Thanks to James Harrison who gave updates and helped me!”
“I was very pleased with Bookmundi! Not only because of the very easy and straight-forward booking process, but also because of the super quick and helpful customer service of their employees! Can definitely recommend Bookmundi!”
“Prompt follow up on trip booking. Quick to provide alternatives to trip booked but cancelled due to group filled (but reflected available on website). Good job on service. But room for improvement in trip availability listed on website.”
“My first time booking on Bookmundi. I was able to use their chat feature to get my questions answered right away and their email response confirming my booking was also easy to use.”
“The trip was very well organised! The guides were always there to help:) Friendly and comedy guides Manuel and Diego ! They made the trip more enjoyable:) I will visit next time for sure:)”
“We have not yet taken our trip to Italy, however the communication with Bookmundi has been very good. Any questions we have asked have been responded to the next day by Juliana our rep. The information has always been timely and very detailed. All payments have been deducted by Bookmundi on the dates they told us they would deduct. So very easy to plan.”
“I got in touch with bookmundi for my private day trip to Abu Dhabi from Dubai. It was a very personalised tour that I wanted due to my aged parents, so also need assistance in terms of wheelchairs and people to push wheelchairs.
They were efficient with their responses and have accomodated all my needs for that day.
I am now looking forward to our day trip to Abu Dhabi with bookmundi.
Thanks for all your help.”
“I have interacted with Bookmundi on two trips and I have found their customer service to be outstanding. The response to my questions has been timely (given the time difference between where I live and where customer service representatives are located) and focused on the information I needed. My experience with the customer service is exactly what I would expect from a company focused on bookings to varying parts of the world.”
“Preparing the trip was very easy with all Yangyang her great knowledge, ideas, being so flexible and friendly. If the trip is like preparing the trip we will have an awesome trip and be happy customers 🤣. Because of the 11 hour time difference. We always got promptly the next day an answer. Perfect!”
“Some of this is my fault for a late booking, but the process was not helped by very slow responses to any mail query so much so that I was sure having paid and not heard any response to multiple mails for a week it was as a scam. It isn’t and I expect a terrific trip. However, will likely use other operators in future”
Hi There,
Thank you for sharing your feedback with us. We understand the uncertainty surrounding your payment may have been frustrating. We sincerely apologize for any inconvenience you experienced during the booking process.
Please know that bank transfers usually take 3-5 business days to reflect in our system, and during this time, our accounts team was diligently tracking the incoming transactions to ensure accuracy. Unfortunately, the timing of your payment coincided with the period when you reached out to us for updates.
While we aimed to provide accurate information, we acknowledge that our responses could have been faster and more precise. We take your concerns seriously and will work to improve our communication process to avoid similar situations in the future.
We are delighted to hear that you are looking forward to a terrific trip with us, and we sincerely look forward to your presence on our tour. We genuinely appreciate the opportunity to serve you and respect your decision.
Best regards,
Bookmundi Team
“So far, so good. Booked a trip for the Spanish Ring in November and the planning is going smoothly. I appreciate Peter's responsiveness with my queries considering the time difference and that he is facilitating my experience with the tour operator Europamundo. Looking forward to a memorable trip.”
