“The bookmundi customer service team was very helpful and did a fantastic job in sorting out my travel credits! Thank you for being accomodating and patient in answering my queries.”
“They go through another company - Discovery Nomads - who spmetimes goes through other third parties like viator to book flights, excursions, hotels, etc. When things went wrong, and they went off the rails, it was impossible to rebook or cancel for refund.
My CONFIRMED itinerary was changed less than a week before I was supposed to leave. And they offered me a mere 100 euro for wanting to cancel ayers rock.
I wasn't even sent n itinerary until 2 days before I flew to Australia, and I had to ask for it twice. Bh that time I realized my last day was not in fact a travel day and their were tours booked. I had to cancel the 12 apostles/oceb road tour, and never received the 80euro discovery nomads said they issued to Bookmundi.
Both companies have provided lackluster customer service. They are not responsive and when they are, they are dismissive.
The whole point in booking a tour is to not have to sweat the details and gave support when things go wrong.
In the end, I spent more time coordinating and salvaging this vacation then I would have booking on my own. And I'm sure I'll never get the money back I deserve. You're better off booking directly. I've learned my lesson.
The tour website was also misleading.
1) The descriptions mentions "sailing"the Whitsundays. You are on a ferry spending the majority of the day picking and dropping off hotel passengers at other islands.
2) bookmundi says they cover all credit card fees. I went out of my way to confirm via email before booking that this also included foreign transaction fees. Nope. I was charged $150 in foreign transaction fees and never issued a refund by Bookmundi.”
Hi Emily,
Thank you for taking time to write your feedback.
We certainly regret that the itinerary changes and the delay in sending the itinerary restricted you from travelling as planned. To compensate for the same, we have provided you with a refund of EUR 265 and an additional 5% discount in the future for the activities you missed out on this tour.
One of our dedicated customer service team have reached out to you directly to gather further information and better investigate the experience, and any issues you had with communications from our team, and look forward to provide you with the best possible outcome.
Your patience and coordination on this one is greatly appreciated.
Kind Regards,
Eve Smith
Customer Service Manager
Bookmundi
“I had to cancel my Bookmundi Tunisia tour halfway through, very disappointing. I have been promised a partial refund. The tour guide was very unprofessional and far too touchy, extremely disrespectful. The resorts used were not the promised 4 star level by anyone's imagination, either. The food made me I’ll. The Djerba Aqua Resort handyman broke my suitcase and no one reimbursed me for the damage, even though the manager said he wanted to make it right. No one takes any accountability in Tunisia when it comes to tours like this, so avoid the Djerba Aqua Resort..”
We greatly appreciate you taking the time to leave this review. We are sorry to hear that food made you ill and that you were not happy with the accommodations and tour guide. Our team have been actively in contact with you about these issues and are assisting you to the best of our ability to find a solution. We have also processed a refund for EUR 483 to cover the unused portion of your trip.
We take feedback like this seriously and have reached out to you in a separate email as well. Thanks again for your inputs.
Kind Regards,
Eve Smith
Customer Service Manager
Bookmundi
“Bookmundi is a company I highly recommend. I have been working with James Harrison, a professional who really cares and takes his work seriously! Always responding in timely manners, very patient and kind responses. I will book through this company again hopefully soon.”
“Bookmundi is a great service and really takes the pressure off organising your trip. They are very reactive, reply to questions in 24 jours, organised, friendly and efficient. I recommend this service and would like in particular to thank Yasmine for all her help.”
“I like the idea of getting around without having to wait for a whole bunch of other people. You are your own boss as to where you want to dine and when you want to take a break. They pretty much book your hotel, your train and bus ride from city to city and book your tours. 2 of them were free tours. You get yourself from station to hotel and back. Only one hotel had complimentary breakfast. They should remove complimentary breakfast in some hotels, very deceiving.
Also wanted to note that my hotel in Barcelona was in the ghetto section of the city- the Ramblas. I don’t think they should put a female solo traveler in that part of the neighborhood. Profit over safety of clients I guess.
There were also communication issues with them. Although they give you detailed instructions, some of the merchants like bus operators never emailed me as to where I would be picked up. When I emailed them to let them know that’s the case. I never heard back.”
Hi Maria,
Thank you for the review. We would like to apologize for the inconvenience caused during your tour. This is something we take seriously and that we will look into (and find a solution to) with the local travel expert for this trip.
Once again, thank you for the review and the feedback. We will get back to you separately.
Best Regards,
Bookmundi Team
“The staff at Bookmundi was always very responsive and patient, as I asked MANY questions. Once the decision was made to book with them, I found it very easy to complete the booking through their online link. I would highly recommend them as a tour operator!”
“We have not yet taken our trip to Cambodia, but so far communication has been excellent between us and our local travel agent Hien Do who has been attentive and made changes to the itinerary as requested. The booking process is very easy. All is good so far!”
“I have not been on a tour booked through book mundi. Will go to Turkey Dezember. Hoping it will be great. But Bookmundi customer service is great. Always responding quickly and helpful”
“Hi - the booking process was easy and straight forward and all communication for clarification regarding aspects of the trip were promptly answered and they even rang me direct in Australia with information - can't fault the customer service and all information was provided quickly. A+++ company and their representatives - highly recommended”
