“Happy that we were able to include extra nights during our 'Patterns of Turkey' 13-day tour and that complimentary transfers allow for arrival and departure days outside of the tour days. James was very helpful, always courteous and very prompt in answering my many questions. (There would have been fewer had more details been provided at the website. I like to know ahead so there are no surprises.) So far, so good. I have all the info I need to book and will do so shortly. I will post more after the tour.”
Hi Marcel,
We appreciate your feedback and are delighted to know that we were able to include extra nights and airport transfers for your tour. As for your suggestion on the website, we will look into it and incorporate more details on the website. Thank you!
Best Regards,
Eve Smith
Customer Service Manager
Bookmundi
“I can only say congratulations for a streamlined, detailed and accurate confirmation of our booking! Well done...it bodes well for the adventure we are truly looking forward to. Just one thing you could do for us please: enter my partner Catherine Griffiths name on the booking confirmation; you have entered my name twice.
Thanks again, Tony”
Hi Anthony,
Thank you for taking the time to leave us a review. We are delighted that your experience was smooth with the booking. As per your request, please be advised that Catherine is now also listed as the second traveler. We sincerely apologize for the error here.
We wish you a wonderful trip to Kerala.
“The website is easy to navigate and has a lot of useful information. The booking process was very smooth and their customer service is excellent, especially Juliana and James who would respond within 24 hours and were always helpful! I highly recommend you book your trip through them.”
“The booking process was excellent. The website is clear, simple and easy to navigate. Processing was carried out immediately with a booking reference number followed a little later by a confiramtion email. Any questions regarding the trip wwere ansered immediately”
“If I could give 0 stars I would. I will definitely never use Bookmundi for a trip again. Their company is unorganized and their customer service team is horrible to work with. Make the smart decision and book your travel with a different company.
Here's my experience: I went to South Korea last July and now 7 months later, I get an email from Bookmundi saying they were pursuing legal action for a bill of $300 for a transfer in South Korea. I paid the entirety of the trip and that $300 dollars was never on there. I reached out multiple times via email before and during my tour to confirm this transfer and ask how to pay it since it was never added to the bill. I asked my tour director and the driver and nobody could answer my question. Now 7 months later they realized their mistake and want the money and are saying they are going to pursue legal action if it was not paid. I paid it right away, but this invoice should have never been sent because it was their mistake, let alone say they are pursuing legal action against me. Bookmundi customer service you can definitely do better than this.”
Hi Rachel,
Thank you for taking the time to leave the review. We are sad to hear of any inconvenience you may have encountered while attempting to clear the outstanding payment of $300 for the airport transfer of your South Korea Trip last year.
We have tried several times to clear the due date by sending multiple correspondences but have not received a response since July 2023. A team member has reached out to you to gain more insight into what has unfolded in this scenario, and we look forward to bettering your experience.
Kind Regards,
Eve Smith
“Exceptional service throughout. My experience with MiCuba has been fantastic. Monique and her team are extremely responsive, professional, and accommodating. We collaborated and exchanged ideas to build the ideal itinerary. The entire trip went without a glitch. We were able to rely on all the plans that were arranged; every day, all the guides and drivers were punctual allowing us to experience piece of mind. In addition, we were provided with an onsite contact - just in case. The experience with MiCuba couldn't have been any better!”
“I would be hesitant to use Bookmundi again. Something that should have been straightforward ended up being overly complicated and drawn out simply because I wanted to stay an extra night after a tour. It took 8 days to sort out and to get confirmation that I was on the actual tour I had to tell them to forget about the additional night I was adding on. The only time they came to me was when I emailed them to ask what was going on. I still don't know what day my tour starts as the date given is different to the date provided by the tour operator. I am still waiting for that to be confirmed. The emails from bookmundi were polite and pleasant but they didn't seem to have any idea as to what was going on.”
Hi Warren,
We regret seeing that the communication was not smooth and clear at the start. One of our team members have already reached out to you and helped resolve the issue. Your booking has now been confirmed with an exact date.
Thank you for your feedback.
“Service was good. We were assigned a travel expert same day as our inquiry. The travel expert, Ms Hien, ensured that the proposed tour package aligned with our desires. She was easy to work with and knowledgeable. Tour package pricing was reasonable. Payment was easily accomplished through Bookmundi website.”
“Posted an earlier review of one star that prompted Bookmundi to reach out to the tour operator and clarify my questions. I am very satisfied with the response and have adjusted my review to 5 stars.”
Hi Gerardo,
We are very happy to hear that we were able to resolve your issue. We hope you get a great time on your trip to Nepal.
If there is anything else you need help with, please do let us know.
“I am very happy with Bookmundi customer service and Mr. Tomaz Martinek, the tour organiser. Customer service team has helped me to communicate with Mr. Tomaz when I had problems via the emails. Mr. Tomaz is also a very professional tour expert that gives very good advice on the tour plans, taking in consideration the safety and comfort of my children who will be travelling with me. He is also very patient in answering all my questions of which I appreciate very much.
I would highly recommend Bookmundi to all that wish to plan a trip to Switzerland to suit your family needs.”
