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Bookmundi Reviews

4.6 Rating 684 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

4.6

Based on 684 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Originally my review was not great as I had not been able to speak to anyone on the phone. Despite asking in the live chat and email. Luckily after their normal business hours, they were very kind and called me back, and answered all my questions. Best advice before booking, be patient and use the customer service email to ask for a call back if you have any questions. Emily was great! Thank you- We are super excited about this trip.”

Posted 1 year ago

Hi Melissa, Thank you for taking the time for sharing your recent experience with us. We are glad to hear that you were able to speak to one of our representatives after our normal business hours and that your questions were addressed. We understand that waiting for a response can be frustrating, and we apologize for any inconvenience caused. We always strive to provide prompt and efficient customer service, and we are pleased to hear that our team was able to assist you in a timely and effective manner. Thank you for your kind words about Emily. We will definitely share your feedback with her and the rest of our team. We are thrilled to hear that you are excited about your upcoming trip, and we hope that it will be a memorable experience for you. We appreciate your feedback and your patience, and we would be happy to assist you with any future travel plans. Thank you for choosing our service, and we look forward to the opportunity to serve you again. Best regards, Sarah

Posted 1 year ago

“very smooth”

Posted 1 year ago

“The company are attentive to the customer and have been able to sort my booking out with ease as I had to move dates due to unforseen circumstances. Great customers service. Very friendly too. 5/5”

Posted 1 year ago

“I've reached out having questions about a variety of things regarding my booking, and have always heard back from customer service within one day of my request through email. They're always very informative in terms of information I need to provide as well as being kind. I would highly recommend reaching out to the customer service team via email for any questions you have.”

Posted 1 year ago

“Great communication”

Posted 1 year ago

“Very easy to use and very easy to speak with a customer service representative or tour guide when needed.”

Posted 1 year ago

“Easy to use. Appreciate the personal email responses. :)”

Posted 1 year ago

“my journey was unfortunatly in the end not confirmwd”

Posted 1 year ago

Hi Erika, Thank you for your feedback. We apologize for any inconvenience you experienced while trying to book your trip.We understand that departures that are close to the date of travel can sometimes be difficult to confirm with our operations team, which is why we advise customers not to book any non-refundable costs until they receive a confirmation from us. We would like to inform you that a full refund has already been processed back to you as a gesture of our apology. Our goal is to ensure that all our customers have a positive travel experience, and we would love the opportunity to assist you with your future travel plans. Please don't hesitate to reach out to us if you have any further questions or concerns. We are always here to help. Best regards, Sarah

Posted 1 year ago

“Spoke to Peter the night before I booked my tour, he was very helpful.”

Posted 1 year ago

“Very quick and kind reply!”

Posted 1 year ago

“Friendly service. Quick to respond to inquiries. And, they pay close attention to details so you understand the options. Highly recommend.”

Posted 1 year ago

“Great communication. Excellent and prompt service. Highly recommended. Their professionalism cannot be beaten.”

Posted 1 year ago

“The customer service is wonderful. We had a little hiccup when booking and having a promo code applied, but the customer service emailed back within 24hrs and fixed it right away. Very happy :)”

Posted 1 year ago

“Very easy to book, thank you”

Posted 1 year ago

“Great customer service - all the questions were answered fast in a very professional and friendly way!”

Posted 1 year ago

“Great customer support. Promo reply to all inquiries.”

Posted 1 year ago

“The customer service was very fast and efficient. All questions were answered in a very professional and resolved within the time frame. Also very happy that the non-refundable deposit is still able to be used for future trips.”

Posted 1 year ago

“They answered my emails promptly. Went beyond to secure an extra night and transportation for us. I feel secure going on our vacation knowing all is in order. I would recommend the company”

Posted 1 year ago

“Thanks so much for the empathy shown excellent customer service. Thank you Emily”

Posted 1 year ago

“The customer service and the pricing is great. Whenever I make an inquiry, I receive a response within a day or two. The pricing can’t be beat.”

Posted 1 year ago

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Bookmundi is rated 4.6 based on 684 reviews