Bookmundi Reviews

Name: Bookmundi
Rating: 4.64

4.6 Rating 684 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.6

Based on 684 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how Bookmundi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service department very promptly arranged the refund. Appreciate their above-and-beyond effort to provide customer satisfaction.”

Helpful Report

Posted 1 year ago

Hi Monte, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused. At the time of your booking, we offered an exclusive 5% Bookmundi discount on the tour you booked. For technical reasons, our system did not apply that USD 48 discount on your booking in particular (it did apply on the bookings), which was unintentional, and we have of course processed the USD 48 refund to you, when you made us aware of the discrepancy. Our technical team has implemented a solution to ensure that this will not occur again. All the best Sarah

Posted 1 year ago

“Thank you for your prompt service. I followed instructions which helped me to navigate this booking up so far up to this point.”

Helpful Report

Posted 1 year ago

“I understand how stressful travelling to another country with booking, transportation, flights, weather, etc and trying to arrange, making sure every single detail is covered. Well, Peter from Bookmundi assuaged all that. He was very responsive and patient with me, addressing my questions and concerns. He even took screen shots of every step for me to complete my pre tour registration online. He went over and beyond what was expected of him. Thank you Peter for taking care of me and my family.”

Helpful Report

Posted 1 year ago

“Fast response and provide clear answer”

Helpful Report

Posted 1 year ago

“Very helpful customer service.”

Helpful Report

Posted 1 year ago

“I have had a great experience so far with Bookmundi! The tour price seems very reasonable compared to other companies, and they have been very responsive in answering my questions.”

Helpful Report

Posted 1 year ago

“Yes, I am extremely appreciated with the Bookmundi team during the booking period.”

Helpful Report

Posted 1 year ago

“Excellent and quick booking procedure, well done!”

Helpful Report

Posted 1 year ago

“I have dealt with wonderful customer service staff namely: Jane Andersen, Sarah Thomsen, and Emily Brown. They are are very helpful with all my needs. Jane has helped me so many times and she never got tired of me! I am so happy with the service that I am geting from Boolmundi! The response is very timely! Those ladies are awesome!!! Thumbs up!! I would like to suggest too that I hope you will consider to have the option of having international flight included. I said this because currently we are looking for tour to Italy either with Pariis or Switzerland for 4 people. It just that we have our 83 y o mom with us so it is helpful in flight is imcluded.”

Helpful Report

Posted 1 year ago

“I wanted to add another person to my booking and Bookmundi was very helpful and responsive. They were able to fulfill my request in a timely manner.”

Helpful Report

Posted 1 year ago

“Bookmundi made booking easy! Thabks”

Helpful Report

Posted 1 year ago

“I could find easily the trips I was looking for”

Helpful Report

Posted 1 year ago

“This is the second time I've booked via Bookmundi. First time was perfect. Easy to communicate with service provider through Bookmundi. A few customer service queries - always responded within 24hours and satisfactorily resolved.”

Helpful Report

Posted 1 year ago

“My first time utilizing Bookmundi’s service has left me incredibly impressed with the ease of using the site, the broad variety of tours and pricepoints, and the ability to contact the tour operators for easy & clear communication. The customs care team went above and beyond when I made a mistake with my booking. They helped me sort out everything quickly, efficiently and professionally. I know I will definitely be booking more tours with Bookmundi again.”

Helpful Report

Posted 1 year ago

“This is my second trip booking through Bookmundi and their custom service is always very responsive and helpful.”

Helpful Report

Posted 1 year ago

“Dear sir/madam, I would like to request a change for my booking due to my wife's health problem. My booking reference is D7VwdvHrI. Thanks in advance. Xay.”

Helpful Report

Posted 1 year ago

“It was straightforward with good outcome.”

Helpful Report

Posted 1 year ago

“Very good service , easy to book”

Helpful Report

Posted 1 year ago

“Loved the choices, easy to select your tour with any extras you might like.”

Helpful Report

Posted 1 year ago

“Unfortunately, my experience with booking the tour was problematic. When originally researching the tour, the website and communication with Bookmundi staff confirmed the deposit was $200 per person. When I booked the tour the deposit was $400 per person, which no one at Bookmundi could explain. The website pricing is confusing. The tour costs on the website are lower than the actual Tour costs, which seemed deceptive I initiated several communications, some of which were returned in a timely manner and others not returned at all. My Booking Ref code is: DJmljBxOi. Please research the communications. I asked if we could be picked up at the Zagreb train station instead of the airport. I was told that would be an add'l cost. The booking confirmation email states pickups are by private vehicles so what difference does it make? I have been on many organized tours and this is the first one where I don't feel fully confident in the tour delivering on its promises.”

Helpful Report

Posted 1 year ago

Hi Keith, I am sorry to hear that your experience with booking the tour was not up to your expectations. However, after investigating the matter, I must inform you that we were unable to verify that any of our colleagues confirmed the deposit of USD 200 per person for the 'Western Balkans Discovery - 7 days' trip that you have booked with us. Our deposits are based on standard procedures. Please note that the price of any tour on Bookmundi is usually less than that on the tour operator's website, as we offer an additional Bookmundi discount to all travelers who book with us. This is not a deception but a genuine attempt to offer tours at a lesser price wherever possible. Regarding the private pickup transfer, the tour page clearly indicates that the pickup transfer included in the tour price will be provided from the airport. Unfortunately, the operations team that carries out this trip is unable to provide a pickup transfer from the train station or any other location in the city, as multiple pickup requests from multiple locations make things confusing for them. The only other option is to pay extra for a private transfer from the railway station, so that this can be arranged specifically for you. We are truly sorry for any inconvenience caused and we hope that the above explanations have shed some light on the situation. If you have any further questions or concerns, please do not hesitate to let us know. Best, Sarah

Posted 1 year ago

Bookmundi is rated 4.6 based on 684 reviews