“Excellent service. It was very easy to book and all suggested travel agent were professional. We had great communication. Our requests and ideas were valued and the trip was made accordingly.”
“James Harrison and Peter Addley were the two people that supported me in two tours from Bookmundi. They were extremely helpful, kind, efficient, and patient with my questions and super clear in their responses!”
“Emily and Yasmine were my contact people at Bookmundi, they were very helpful and when I had an issue, they were always quick to respond. Great work Emily and Yasmine! Highly professional workers.”
“The booking process was very smooth, we were kept informed of progress and the outcome- confirmation of booking- was received within the time frame indicated”
“My daughter became sick prior to us leaving for our trip. Staff displayed incredible empathy and assisted in us getting a part refund of our tour. We were very happy with the staff and the warmth displayed regarding our situation.”
“Bookmundi almost covers any of your dream trips any where in the world! In addition, they follow up your booking so as operator delivers as promised.”
“Terrible hotel and experience thus far.
My husband and I booked the Rome to venice tour. Our first hotel The Grand Olympic was absolutely disgusting. It was NOT clean at all, not comfortable, and definitely not a 4 star hotel. This at best is a 1 star hotel and not what we’d expect paying nearly $4,000 for our trip. Pieces of tile were missing, blood on the wall, the sink wouldn’t drain, there was no bedside lights, and the shower had mold. When I contacted Bookmundi, I received this response “ The hotel has been following its established cleanliness protocols diligently. We believe the issue may be related to personal preferences”. They said this despite the fact I emailed multiple pictures to them of the issues.
Meanwhile, my husband and I felt so uncomfortable and disgusted we ended up changing hotels and paying over $700 euros out of pocket, which Bookmundi will not reimburse us on this hotel or the original hotel.
Save yourself the time and trouble, book with Perillo.”
Hi Melissa,
We apologize for the negative experience you had with the hotel in Rome. Your feedback is crucial, and we take it seriously. We are investigating the issue with the operations team and one of our Customer Relations agents will contact you to assist you.
Your satisfaction is our top priority, and we are committed to resolving this matter. Thank you for your patience as we work towards a resolution that meets your expectations.
Best regards,
Bookmundi Team
“Despite the outcome not being exactly what we had hoped for, the assistance from James was always efficient and polite. We will definitely use Bookmundi in the future.”
“My experience with Bookmundi has been very bad. They've provided incomplete answers and deceptive information about our booking. Everything felt very dishonest. I would never book with them again.”
Hi Sharon and thanks for your review.
We've been in contact with you daily to ensure that you got the upgraded rooms and the availability that you sought for your Iceland trip. We're not 100% sure on what has resulted in the above negative review, but we'll give you a call and liaise with you further so as to try and find a solution.
Be in touch later today.
Best,
Yasmine
Customer Happiness Representative
Bookmundi
“It was fast and easy to book a tour via Bookmundi. There's so many selections so choosing the right one that will fit your budget, schedule and travel plans was a challenge but Bookmundi delivered somehow. Thanks and will see how the tour we chose in October goes.”
“Despite me booking so last minute, bookmundi managed to get me on this tour. I was fully updated the whole time (updated everyday). Thanks to James Harrison who gave updates and helped me!”
“I was very pleased with Bookmundi! Not only because of the very easy and straight-forward booking process, but also because of the super quick and helpful customer service of their employees! Can definitely recommend Bookmundi!”
