Bookmundi Reviews

Name: Bookmundi
Rating: 4.66

4.7 Rating 775 Reviews

93 %

of reviewers recommend Bookmundi

Company Reviews

Metrics

Info

4.7

Based on 775 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5

Visit Website

Write Your review

Tell us how Bookmundi made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, we are looking forward to the trip.”

Helpful Report

Posted 2 years ago

“This was a pretty expensive 7 day $2k per person booking to Italy with NO OPTION to select room preferences. BEWARE if you are travelling as a family - the agents randomly split up people in groups of 2-3 and god forbid you are a family of 4 they will slap you with 300-500Euros extra to make that happen on top of the $2k+ !! Hope this helps any future families in deciding to opt for their services.”

Helpful Report

Posted 2 years ago

Hi Roopa, We sincerely apologize for any inconvenience you may have experienced due to a misunderstanding of the tour details prior to your booking. We understand that you were expecting a different accommodation arrangement. We would like to clarify that the tour price is based on shared accommodation in double occupancy and triple share rooms, as clearly stated in the tour description. Since this is a group tour, any accommodation upgrades would need to be arranged specifically for your reservation, which would result in additional expenses. We truly value transparency and aim to make the booking process as convenient as possible. We appreciate your feedback, and our dedicated customer service representatives are currently working closely with you to ensure that all the necessary arrangements are made according to your requirements. Best, Sarah Bookmundi

Posted 2 years ago

“Fast and hasslefree. Recommend :)”

Helpful Report

Posted 2 years ago

“The booking experience was pleasant except for the fact that I had to wait for about 24 hours to receive a response each time I made an inquiry. One wishes it did not take so long. Ian”

Helpful Report

Posted 2 years ago

Dear Ian, Thank you for your feedback on your recent booking experience. We understand that the 24-hour response time for your inquiries may not have met your expectations, and we apologize for any inconvenience caused. To clarify, our usual response time is faster than 24 hours, and we always respond within that timeframe. However, due to time zone differences, there may be rare occasions when a response may take up to 24 hours. Please know that we take your feedback seriously and will make every effort to improve our response time in the future. Best, Sarah Bookmundi

Posted 2 years ago

“Easy to understand trips and expectations. Clear booking process and attentive and helpful customer service with quick responses.”

Helpful Report

Posted 2 years ago

“I found a discount code, and it was not applied to my initial payment. They credited me as soon as I emailed them. Quick efficient and excellent customer service!!!! my first time dealing with this company… so far, I love them!!”

Helpful Report

Posted 2 years ago

“Yasmine was very helpful in answering my questions about travel insurance.”

Helpful Report

Posted 2 years ago

“Hi, It was nice to book a trip to Colombia through Bookmundi. We can ask everything to Vivien and in the end, we were satisfied with Vivien's all explanations about the trip. After we were persuaded about the expenses we paid the deposit very easily and quickly in the offer of Bookmundi. This was great. I hope the remaining proceeds will be very easy and helpful. And I hope the trip will be better than our expectations; this is the most important part of our cooperation with Bookmundi. Thank you”

Helpful Report

Posted 2 years ago

“Communication with Bookmundi was very efficient. Thanks for all your help.”

Helpful Report

Posted 2 years ago

“Response to my request & the following changes were swift & competent.”

Helpful Report

Posted 2 years ago

“So far, so good.”

Helpful Report

Posted 2 years ago

“Good service before, during and after reservation: descriction tour is very exhaustive and detsiled; once I have decide tour fitting with my wishes, reservation was intuitive and easy to apply. After reservation customer care staff was very helpul in clarify same points. I reccommended it”

Helpful Report

Posted 2 years ago

“We have tried multiple times to contact you with questions via messaging and email. Could you please provide us with information pertaining to how we will be picked up at the airport the name of the hotels and we would like an itinerary sent to us 7-25-23 This trip that we have fully paid for begins in six days. We still do not have any itinerary and have made multiple requests for this only to be told they will get it to us.. at this point I feel like I have been scammed. I gave them zero stars.”

Helpful Report

Posted 2 years ago

Hi Denise, We apologize for any inconvenience caused by our attempts to reach you regarding your upcoming trip. We understand that you have concerns regarding the details of your airport pickup, hotel information, and itinerary. Please note that our operations team will be sending you vouchers, tickets, and a day-to-day itinerary via email 10 days prior to the trip start date. This will include all the information you have requested. Additionally, we have already sent you a response to your inquiries explaining the same. To provide further assistance, one of our Customer Relations agent has directly reached out to you. They will be available to assist you with any further inquiries or concerns you may have. Best, Sarah Bookmundi

Posted 2 years ago

“Quite easy to book”

Helpful Report

Posted 2 years ago

“They respond promptly and resolve issues professionally”

Helpful Report

Posted 2 years ago

“Nothing is too much trouble. Responses to queries are within days. Very happy so far (haven’t been on the actual trip yet).”

Helpful Report

Posted 2 years ago

“Outstanding travel service. Bookmundi worked with MiCuba to set me up with an apartment in Old Town Havana, rides to and from the airport, and local contacts to help me get acclimated, help with touring around the city, and setting up a taxi ride for my 2 days in Varadero. Daniel and Daniella were absolutely outstanding hosts and guides, it was such a huge help to be able to meet them and touring the city with Danny was like walking around Havana with an old friend. I 100% recommend Bookmundi and try and get Danny and Dani as your hosts!! Thanks guys!”

Helpful Report

Posted 2 years ago

“Bookmundi are very reactive and helpful. I recommend booking a holiday with them.”

Helpful Report

Posted 2 years ago

“They responded quickly and clearly. Unfortunately, I needed to cancel and they were very accommodating. I will use them again in the future.”

Helpful Report

Posted 2 years ago

“Great customer service, specifically Yasmine has been great at sending information and updates!”

Helpful Report

Posted 2 years ago

Bookmundi is rated 4.7 based on 775 reviews