“The customer service was very fast and efficient. All questions were answered in a very professional and resolved within the time frame.
Also very happy that the non-refundable deposit is still able to be used for future trips.”
“They answered my emails promptly. Went beyond to secure an extra night and transportation for us. I feel secure going on our vacation knowing all is in order. I would recommend the company”
“I can't say enough about working with the travel agency with whom Bookmundi connected me! I was so overwhelmed with trying to plan the details of a 16-day trip with my family. Even trying to find a reputable travel agency that had intimate knowledge of my destinations had me stressed and with my mind spinning. Once Bookmundi connected me with the travel agencies in my destinations, I was quickly relieved that I was in great hands. Alican with Sunnova Travel was an excellent communicator who understood every concern and/or request I had with ease and made adjustments to create the perfect custom tour for our family. He had many recommendations that aligned with our interests and knows the destination incredibly well. I have zero doubt that we are going to have a low stress, highly enjoyable time in Turkey thanks to Sunnova Travel and Bookmundi!”
“Created what I consider to be the perfect itinerary. I do considerable research about places & things I want to see & do during my travels, & I send the list to several agencies. Other than Bookmundi, all I got back were off-the-shelf tours. Bookmundi has provided me with a driver who will cover nearly all of the items on my list, & I will be able to stay for as long or short a time as I want. Perfect!”
“Sarah has been most helpful throughout the whole process. Quick replies with clear explanations. Boarding the ship for Antarctica tomorrow afternoon, so that is proof that it all works.”
“I spoke with Peter and he explain me why the $75 charge if you’re trying to change the dates on your trip nothing to do with bookmundi. I decide to not change the dates on my trip I don’t wanna pay those fees, but Peter also offer me a code for my next trip reservation whit Bookinmundi. Thank you Peter for your help.”
Thank you for the review Adriana. We are just happy that we could help you out. That's why we are here. :)
All the best
Peter
Customer Service
Bookmundi
“I have never had a worst experience with a travel booking agent than with book
mudi. I have been traveling overseas since 1971. They are totally unresponsive. I have a trip to Italy in September and am coming to Rome a day before the trip starts. I sent several emails to them asking the name of the hotel that the trip will start from at 10 am so that i can book a room at that hotel. Their response was that they do not book early arrivals and that i should contact booking.com for a reservation. How do i do that if i don't know what the hotel is. They are useless. My only option is to cancel my trip and airline tickets and give up thousands of dollars. What a disaster they are.”
Hi Marie,
Thank you for your review. We don't think you've been in direct contact with Bookmundi's HQ customer service team but with a local travel expert of ours.
Our travel experts are usually fast at responding, but if they fail to respond fast or appropriately, you can always click the "contact us" button on Bookmundi.com and our customer service team will ALWAYS answer you within 24 hours, also during weekends.
We can see that our travel expert answered you on 9th December 2022, and then you only write back to them on Saturday 7th January 2022. If you give them until today, Monday to answer, they will get back to you.
Rest assured, we will of course make sure that you get an answer.
All the best
Sarah
Customer Service Manager
Bookmundi
“I like to book thru bookmundi because they take credit cards , they give you travel credit for your next trip and they offer the travel at discount prices. They answer my emails fairly quickly and once I had a change in travel plans and they contacted the operator of the tour to let them know we would be late.”
“I am very satisfied with my interactions with Bookmundi staff. They are both responsive and professional and I am sure to be a repeat customer with them. Thank you, thank you!”
“Sarah Thomsen was the customer service corresponder that dealt with my queries regarding my upcoming tour and I can honestly say she was very professional, efficient and on hand with any of my questions.
I felt that her professionalism and quick responses were just what I needed as I do get a little stressed when it comes to my holiday planning and with the knowledge she transferred to me from the CEO tour guide I will be going with made me feel at ease and I really appreciate that.
Her mannerisms also within the emails were really nice as she was willing to help and when she could. Very good member of the team you have there highly rated customer service
Many thanks I will surely book with book Mundi again and hope my correspondence is with Sarah as she was great :) thanks again for all the help”
“Customer Service is not responsive!
I booked at 2023 Antarctica trip at the advertised price. My credit card was charged at the advertised price. The next day I was told there was a mistake on the website and the actual cost was an additional 4K.
That is FALSE ADVERTISING!!!!
I can not get customer service to work through this issue!
Anyone else have this issue with Bookmundi?
https://prnt.sc/InvoCwW1dLfU”
Hi Linda,
Thank you for the review.
You made a booking request which was a request that we rejected upfront as the pricing was indeed incorrect. A confirmed booking was never made.
We have reached out to your directly via email and phone and offered a good discount compared with the normal price of this tour.
Best,
Sarah
Bookmundi
“I booked a trip through Bookmundi rather than direct with the travel operator itself, simply because Bookmundi was offering a modest discount on the price. While this meant dealing with a third party for follow up queries, they were responsive, helpful and fair (for example, when I wanted to add an optional extra activity, they charged exactly the same as the operator despite the extra work this caused them). Very happy to recommend Bookmundi to others based on my experience with them so far.”
