“I spoke with Peter and he explain me why the $75 charge if you’re trying to change the dates on your trip nothing to do with bookmundi. I decide to not change the dates on my trip I don’t wanna pay those fees, but Peter also offer me a code for my next trip reservation whit Bookinmundi. Thank you Peter for your help.”
Thank you for the review Adriana. We are just happy that we could help you out. That's why we are here. :)
All the best
Peter
Customer Service
Bookmundi
“I have never had a worst experience with a travel booking agent than with book
mudi. I have been traveling overseas since 1971. They are totally unresponsive. I have a trip to Italy in September and am coming to Rome a day before the trip starts. I sent several emails to them asking the name of the hotel that the trip will start from at 10 am so that i can book a room at that hotel. Their response was that they do not book early arrivals and that i should contact booking.com for a reservation. How do i do that if i don't know what the hotel is. They are useless. My only option is to cancel my trip and airline tickets and give up thousands of dollars. What a disaster they are.”
Hi Marie,
Thank you for your review. We don't think you've been in direct contact with Bookmundi's HQ customer service team but with a local travel expert of ours.
Our travel experts are usually fast at responding, but if they fail to respond fast or appropriately, you can always click the "contact us" button on Bookmundi.com and our customer service team will ALWAYS answer you within 24 hours, also during weekends.
We can see that our travel expert answered you on 9th December 2022, and then you only write back to them on Saturday 7th January 2022. If you give them until today, Monday to answer, they will get back to you.
Rest assured, we will of course make sure that you get an answer.
All the best
Sarah
Customer Service Manager
Bookmundi
“I like to book thru bookmundi because they take credit cards , they give you travel credit for your next trip and they offer the travel at discount prices. They answer my emails fairly quickly and once I had a change in travel plans and they contacted the operator of the tour to let them know we would be late.”
“I am very satisfied with my interactions with Bookmundi staff. They are both responsive and professional and I am sure to be a repeat customer with them. Thank you, thank you!”
“Sarah Thomsen was the customer service corresponder that dealt with my queries regarding my upcoming tour and I can honestly say she was very professional, efficient and on hand with any of my questions.
I felt that her professionalism and quick responses were just what I needed as I do get a little stressed when it comes to my holiday planning and with the knowledge she transferred to me from the CEO tour guide I will be going with made me feel at ease and I really appreciate that.
Her mannerisms also within the emails were really nice as she was willing to help and when she could. Very good member of the team you have there highly rated customer service
Many thanks I will surely book with book Mundi again and hope my correspondence is with Sarah as she was great :) thanks again for all the help”
“Customer Service is not responsive!
I booked at 2023 Antarctica trip at the advertised price. My credit card was charged at the advertised price. The next day I was told there was a mistake on the website and the actual cost was an additional 4K.
That is FALSE ADVERTISING!!!!
I can not get customer service to work through this issue!
Anyone else have this issue with Bookmundi?
https://prnt.sc/InvoCwW1dLfU”
Hi Linda,
Thank you for the review.
You made a booking request which was a request that we rejected upfront as the pricing was indeed incorrect. A confirmed booking was never made.
We have reached out to your directly via email and phone and offered a good discount compared with the normal price of this tour.
Best,
Sarah
Bookmundi
“I booked a trip through Bookmundi rather than direct with the travel operator itself, simply because Bookmundi was offering a modest discount on the price. While this meant dealing with a third party for follow up queries, they were responsive, helpful and fair (for example, when I wanted to add an optional extra activity, they charged exactly the same as the operator despite the extra work this caused them). Very happy to recommend Bookmundi to others based on my experience with them so far.”
“Bookmundi has been incredibly responsive and supportive with rescheduling my trips after COVID-19 cancellations. I appreciated their willingness to extend my voucher and to help me apply it to new orders. Sarah was particularly helpful!”
“It’s my fault for not checking out all details-I didn’t know it was for a small group for rich folks who are more daring than me, at 70, so I cancelled my reservation.”
Hi Carol,
Thank you for reaching out to us here at Bookmundi and for taking the time to share some feedback surrounding your booking experience.
We are sorry to hear that the booked tour didn't work out the way you had hoped, and we completely understand how frustrating that can be. We've gone ahead and canceled your booking. We hope that this will help alleviate some of the stress you're feeling.
One of our support team has reached out to you with an alternative tours that might work as per your requirement.
We look forward to supporting you in any way we can.
Kind regards,
Sarah
“Bookmundi referred me to a travel agent in an adjacent country to our destination country. The money was collected through Bookmundi, but all arrangements were made through Say Hueque in Argentina. While the people at Say Hueque were very nice, their response time to inquiries was consistently slow. After final payment, we were promised our final itinerary between 10 and 30 days prior to departure. I inquired about this with Say Hueque and was promised I would receive it shortly. We are currently 7 days from departure and have not received our itinerary despite repeated requests. An email inquiry to Bookmundi several days ago has not received a response. We were planning on doing some final trip planning based on the itinerary, but this is going to be difficult now. This will be my last booking with either company.”
Hi Robert,
Thank you for taking the time to leave a review about our response time. We’re always looking for ways to improve our operations, and your input is invaluable. We understand the importance of timely communication and thus, sincerely apologize for the delay in getting back to you and for any inconvenience this may have caused.
We’d would like to take this opportunity to explain that the reason for the slower response time was due to a high influx of inquiries we were receiving during the holiday season. These circumstances temporarily affected our ability to respond as promptly as we normally do.
We’d like to inform you that we have written to Say Hueque and they will reach out to you with the necessary information for your trip within the next 24 hours. Say Hueque is our trusted partner for any trip in Chile and Argentina, and we are confident that you will have a positive experience with them moving forward. If there are any further issues or concerns, please do not hesitate to let us know so that we can work to address them.
We appreciate your patience and understanding, and we hope to give your experience with us a positive spin.
Thank you again for your feedback.
Sincerely,
Bookmundi
“Overall, I was able to book my trip and it's a trip I would not have found without bookmundi. I will use the service again, but I've learned that last minute bookings (in this case, a safari less than one month from the departure date) is not a great idea. The time it took for the actual tour operator (not bookmundi) to confirm the trip was a cause of high stress, as we had many other arrangements hinging on this trip. I think this service works best when planning farther in advance.”
“The booking experience was a bit disappointing, especially compared to similar companies. I booked a tour, and received a message after the fact that confirmation could take up to 48 hours. As frequently happens on vacation, we were remaining flexible and therefore making some plans on the fly, including this one. The booking was confirmed the next morning, which was great—but then immediately canceled because they “couldn’t verify information for second traveler”—information that I entered in the website when I booked. They took my email and mobile number, what was the point of all that if not to be used in cases like this? Happily, they processed a refund immediately, but if they are unable to take short orders they should just say that clearly on the website before people go through the whole booking process. I made the reservation a day and a half ahead of time.”
Hi there,
Thank you for your feedback. We're always looking for ways to improve our operations, and your input is invaluable.
We would like to apologise for the inconvenience you experienced. We understand how important it is to have all the details of your trip in order, and we're sorry that we were unable to meet that expectation in this case.
In Bookmundi, we are usually able to confirm the services close to the departure dates. Since your booking was close to departure and since you had entered the same traveller details for both traveller 1 and traveller 2, we decided to cancel the booking and process a refund instantly to ensure that you did not risk having to pay for 2 travelers, if you meant to be only 1 traveler.
One of our Customer Relations agents has also reached out to you directly so we can further assist you with any inquiries you may have.
Thank you again for your review.
“The service provided has been refreshing. My question get answered and my interest in deviations to the tour are communicated to the tour operator. They have been able to get a quick response from the tour operator and communicate to me what can be achieved, allowing me to make the best decision for my needs. Pricing was also good. I would use them again.”
